Crestmont Hyundai
Brunswick, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Emily in the Service Dept was terrific and went above expectations in arranging for transportation for a personal need while I was waiting for my car to be serviced. She really cared and walked the talk expectations in arranging for transportation for a personal need while I was waiting for my car to be serviced. She really cared and walked the talk. More
Have had 4 appointments to check on recall notice and why check engine light is on. Went all the way over there twice to find equipment to check the recall notice broken. A call would have been appreciated. check engine light is on. Went all the way over there twice to find equipment to check the recall notice broken. A call would have been appreciated. Then when I went in today they also did not have on the schedule to fix/check why engine light is on. I specifically requested this when appointment was made over a week ago. They did not even have on file that I brought the car in on 8/30/2021 to have them check reason for check engine light, which I was told after diagnostic test done that it was the knock sensor. This is not very good customer service. Plus they did not even have the part in stock. Better communication amongst staff is needed. I now have no idea if this will ever get fixed. More
Usually a great place but this last visit was a series of errors. They put regular oil in when it specifically said synthetic oil only. I had to go back to get it fixed & they tried to charge me for another errors. They put regular oil in when it specifically said synthetic oil only. I had to go back to get it fixed & they tried to charge me for another oil change. I got that fixed & when I got home I discovered they didn’t replace the little sticker telling me when next oil change is due. I hope this was just a bad couple of days & that they’ll get back to the great service they used to have. More
Dave at the service desk is great. Give him a raise or at least a company car least a company car More
Extremely knowledgeable. Friendly. Worked with us to meet our needs in a car and at a doable price meet our needs in a car and at a doable price More
This was a simple and straightforward process. Emily in service is awesome. Friendly, fair dealership. service is awesome. Friendly, fair dealership. More
2nd visit, both a disaster. Arrived at 245 with an appointment for oil change and tire rotation. Took over 2 hours. It's obvious the one sometimes 2 people working were overwhelmed. I did notice plen appointment for oil change and tire rotation. Took over 2 hours. It's obvious the one sometimes 2 people working were overwhelmed. I did notice plenty of sales people working to sell the cars? Funny, but nobody to service them. Let me know how that works out. I will try to avoid this dealership in the future. Not an employee problem, management problem. They can only do so much. More
I was greeted promptly. They have great products and a great service department. They were respectful and helpful great service department. They were respectful and helpful More
Repair was done well, communication was marginal at best. I understand parts delays and slowdowns but telling a customer 4 days to get parts and waiting 4 weeks with no communication is not a good thing. I understand parts delays and slowdowns but telling a customer 4 days to get parts and waiting 4 weeks with no communication is not a good thing. More
I live about 50 miles away but the service and treatment is well worth the drive is well worth the drive More