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Crestmont Hyundai

Brunswick, OH

4.5
4,497 Reviews
Crestmont Hyundai is The #1 Dealer in Customer Satisfaction. Crestmont services all Hyundai drivers from Cleveland to Akron, including Brunswick, Strongsville, Parma Heights, Parma & Medina. We here at Crestmont Hyundai pride ourselves on delivering the best customer service and dealership experience to Hyundai drivers throughout Brunswick, Strongsville, Parma Heights, Parma and Medina. With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car! Take a look around and discover that new Hyundai models have all the elements you desire in a car: safety, dependability, comfort and tech features. We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in a new Hyundai Sonata, Santa Fe Sport, Elantra, Santa Fe or Tucson. Now, we know that not every driver is in the market for a new car. That's why we maintain a comprehensive list of quality and affordable used cars. There's simply no denying that buying used is a great way to drive top-quality car while saving money at the same time.
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2961 Center Road

Brunswick, OH

44212

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Showing 4,497 reviews

June 28, 2022

Even though there was a very long line of cars waiting to enter bay, once my car was taken, it was quickly taken care of. Also the young lady who helped me with a problem I was having with dash view was won More

by Chrissy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
June 28, 2022

Our experience with the service department at Crestmont Hyundai was nothing but outstanding. Highly recommend them More

by RDKOCIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Hamrick
June 28, 2022

Last week I purchased a Hyundai Elantra from Jared Dresp. He was extremely helpful throughout the process and was willing to sell the car at a fair price. I would highly recommend Jared and Crestmont Hyundai More

by nmol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Moeschl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Dresp
June 28, 2022

Salesman was so helpful and helped me go through all options! Would commend him to anyone looking for a car. More

by cherokeer1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Reshni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Riczo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Crow
June 28, 2022

My experience was great. Alexandria was very nice and made the process stress free. I purchased a 2019 Jeep Compass that hadn’t had a chance to run through the service depart More

by SList93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Moeschl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Fuldauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

Great experience and super friendly service department. Got in and out quick and made my car nice and clean when I got it back. Would recommend to anyone. More

by Big2Pun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Boger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Hamrick
June 27, 2022

By far the worst, from the sales team to mngt. The entire mngt team , I will never refer anyone to after 3,500 down they treat you like crap , i have text messages and conversations , please don’t More

by amanti1227
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Yun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Salyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Boger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Moeschl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Jun 27, 2022 -

Crestmont Hyundai responded

We truly feel bad that you had such an experience. Our goal was to provide you with the complete opposite experience. I know when you originally purchased your car you left ecstatic with the experience you had here. You actually raved about what a great experience it was. This is what it is supposed to be like, we try very hard to give the best overall experience possible to any and all customers. We understood there was some questions with items on your car but we thought we had covered what we could? I cannot put my people in a position where they have to break the law or put them in harms way. We want you to be completely satisfied but there are limits to what we can do. I understand when a used car is purchased we all want it to be as new as possible but we cannot make everything brand new and sell them to you at the prices we do. We always make sure all of our units with over 100,000 miles are safe. Overall the unit you purchased had gone through service, checked out well and in great shape. Unfortunately some of your requests, as stated earlier, could not be met because we cannot put our people in bad situations We still want you to be happy so if you would like to discuss further please feel free to reach out to us when convenient for you.

Jun 28, 2022 -

amanti1227 responded

That was not your goal , had it been your goal 100% customer service would’ve been given from the start , you guys are liers and bullxxxxters and need to be reported,

June 27, 2022

Took my 2022 Tuson in for an oil change brought it home and was leaking oil from a loose drain plug.They said that all fluid levels were topped off but the washer fluid was not, had to take it back the nex More

by Jar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Jar responded

Had a problem with a simple oil change Dealer fixed the problem.

June 26, 2022

Generally a good experience, except the most recent. I had a confirmed (by email) appointment at 1:30 in finance to buy out a lease. My confirmation said “I’ve set aside time to be sure I can give you More

by DD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Reshni
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Salyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Dresp
June 25, 2022

Was treated well during entire sales process. Everyone was friendly, cooperative, and seemed eager to work with me to come to a conclusion that was acceptable to everyone. More

by nconger41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate Reshni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry "The Car Guy" Coggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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