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Crestmont Buick GMC - Service Center

Beachwood, OH

4.0
234 Reviews

234 Reviews of Crestmont Buick GMC - Service Center

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August 06, 2024

This is by far the best dealership in the area! Mike and Sara were outstanding Sara the Service manager and Mike the service guy who has worked on all my vehicles starting with the Hummers way bac More

by coachwrobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara in service an Mike the mechanic guy in the service area!
August 06, 2024

My first experience with Crestmont service, it was good . Service representative was courteous, informative. Building was clean More

by rosreves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Excellent service department and excellent repair service in a timely manner a great team of technicians. More

by tsally294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
August 06, 2024

Your service advisor was rude and was unable to explain some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I More

by williamwillis112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
July 01, 2024

Very easy to schedule appointment. The Staff was very professional and helpful throughout the service appointment. More

by prosenberg10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name.
July 01, 2024

Still did not fix the issue after 2 attempts. Service team was very nice though. More

by MEM430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
June 27, 2024

Sara did a terrific job scheduling my rear video camera repair… and acted in a very professional courteous manner…!!! More

by mjburke1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
June 21, 2024

I came in for an oil change and at the end of my visit they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over t More

by noemail_4154481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
June 20, 2024

This is a very fine wonderful great terrific awesome place to get a car serviced More

by smialeklaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VICTORIA CARRUBBA, NICOLAS GIORDANO, SEAN PRUDE, ANTHONY ROSE, GERALD SUHAR, BASIA TANORI, CHRISTOPHER RESEK, Darrell Timbs
Jul 09, 2024 -

Crestmont Buick GMC responded

Very glad you had a pleasant experience!! Thank you for trusting us!!

June 20, 2024

Worst service dept i ever worked with and would never recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car bac More

by eaglespirit1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris was awsome
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