Crestmont Buick GMC - Service Center

My first experience with Crestmont service, it was good . Service representative was courteous, informative. Building was clean Service representative was courteous, informative. Building was clean More

Excellent service department and excellent repair service in a timely manner a great team of technicians. in a timely manner a great team of technicians. More

Your service advisor was rude and was unable to explain some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I had to ask the advisor what was the status after I walked past her numerous times. Then once again be charged for something she was unable to explain.. I just will not be coming back there to get my vehicle serviced….nor will I advise anyone I know to come there for service or purchase… More

Very easy to schedule appointment. The Staff was very professional and helpful throughout the service appointment. The Staff was very professional and helpful throughout the service appointment. More

Still did not fix the issue after 2 attempts. Service team was very nice though. Service team was very nice though. More

Sara did a terrific job scheduling my rear video camera repair… and acted in a very professional courteous manner…!!! repair… and acted in a very professional courteous manner…!!! More

I came in for an oil change and at the end of my visit they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over t they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over they let me come back in same day and covered the charges. Everyone was nice and communication was superb. It was a great experience. More

Worst service dept i ever worked with and would never recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car bac recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car back. I finally had to go there to find out what was going on with my car. More

I bought this car at this dealership. I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I did not know I had wheel locks. I was never informed, and didn’t know the black box in my glovebox was the key for my wheel locks. That box was on a shelf in my garage on Hilton Head Island. Although they tried hard, they could not rotate my tires. They changed my oil and filter. The only downside was that one of the employees, in attempting to find my wheel key, soiled the inside of my beautiful car due to his dirty clothing and shoes. They cleaned it up when I made them aware. I was surprised that an employee could work there with clothes that soiled. Everyone was very nice. More