Crestmont Buick GMC - Service Center

This is by far the best dealership in the area! Mike and Sara were outstanding Sara the Service manager and Mike the service guy who has worked on all my vehicles starting with the Hummers way bac Mike and Sara were outstanding Sara the Service manager and Mike the service guy who has worked on all my vehicles starting with the Hummers way back! We had a Black tie waiters dinner in the pull in service area with over 200 Hummer owners driving to the Toys for Tots Marine Corp base in Brookpark! Should have seen the police/Humvee escorts with Hummers on 480 to the base by the Malley's Pink towers loaded with Christmas gifts in every Hummer! I had 100 little teddy bears to hand out in my H2 & H3! Then we had tickets for an Indians game on top of that! The Johnson brothers were in-charge of your dealership! Since then I don't trust any other dealerships except for Starling Chevrolet in Mt. Pleasant SC were we did a trade in a few years ago from an older Chevy Tahoe to a newer Tahoe! Miss my Hummers but it was time to move on! You guys and Ladies are Awesome!!!! More

My first experience with Crestmont service, it was good . Service representative was courteous, informative. Building was clean Service representative was courteous, informative. Building was clean More

Excellent service department and excellent repair service in a timely manner a great team of technicians. in a timely manner a great team of technicians. More

Your service advisor was rude and was unable to explain some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I some of my services. However the cashier was wondering an extra helpful when your advisor wasn’t..and it took almost three hours for a oil change, I had to ask the advisor what was the status after I walked past her numerous times. Then once again be charged for something she was unable to explain.. I just will not be coming back there to get my vehicle serviced….nor will I advise anyone I know to come there for service or purchase… More

Very easy to schedule appointment. The Staff was very professional and helpful throughout the service appointment. The Staff was very professional and helpful throughout the service appointment. More

Still did not fix the issue after 2 attempts. Service team was very nice though. Service team was very nice though. More

Sara did a terrific job scheduling my rear video camera repair… and acted in a very professional courteous manner…!!! repair… and acted in a very professional courteous manner…!!! More

I came in for an oil change and at the end of my visit they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over t they forgot to tell me I had a slow leak. Since I was going out of town that weekend I really wanted it fixed. Even though my appointment was over they let me come back in same day and covered the charges. Everyone was nice and communication was superb. It was a great experience. More

Worst service dept i ever worked with and would never recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car bac recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car back. I finally had to go there to find out what was going on with my car. More