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Crestmont Buick GMC
Beachwood, OH
387 Reviews
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Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 387 reviews
October 17, 2024
Made to feel bad for attempting to negotiate the final sales price. Given a take it or leave it when $100 was all that was taken off the final price. I was told the vehicle had been thourally inspected. H sales price. Given a take it or leave it when $100 was all that was taken off the final price. I was told the vehicle had been thourally inspected. However less than a week after I purchased the vehicle had to have the front and rear brake pads and rotors replaced. More
by gprince171
Verified Customer
October 17, 2024
Very professional, informative, patience keep customer engaged.I came back they make sure I am satisfied.They make sure I am aware of my options... engaged.I came back they make sure I am satisfied.They make sure I am aware of my options... More
by siskaren31
October 17, 2024
Sold me a truck on Saturday afternoon and 3 hrs to complete deal and then wouldn’t let me leave with it because it still needed a inspection and service and told me they would deliver it Monday aftern complete deal and then wouldn’t let me leave with it because it still needed a inspection and service and told me they would deliver it Monday afternoon and did not and had excuses-were short handed and couldn’t deliver it (brothers stuck on vacation?) and I finally told them I would pick it up and to make sure it was fueled up and it was but they never did any of the service or fixed the noise in the dash.(they shoved a paper towel in there to stop the noise?) It drop out on the floor 2 days later. They never did the recall on it that was needed when I looked at it . And when I asked about everything I was told they are not required to do the recall and everything else was completed. ? And when I was picking up the truck the dealership manager started talking about being in court 15 times and seemed to be bragging about it. They lied to the bank about me and said they call the cops on me? Really? Never happened. It was by far the worst experience I’ve ever had at dealership anywhere! I would never recommend Crestmont Buick-GMC to anyone ever! More
by n2deep_20012001
October 17, 2024
Dan was a super nice person and really relatable, helped make the sale process a lot smoother than I feel like it usually is. make the sale process a lot smoother than I feel like it usually is. More
by agreen.ftn
Employees Worked With
Other Employees :
Dan
October 16, 2024
Everyone at the dealership was extremely supportive and helpful. Everyone went out of their way to make sure we were well taken care of and anything that came up with dealt with quickly and helpfully . Our helpful. Everyone went out of their way to make sure we were well taken care of and anything that came up with dealt with quickly and helpfully . Our sales person, Tina K. Was very knowledgeable and not pushy, but eager to help And supportive, This was a much better experience than we’ve had at other dealerships over the last couple of years. More
by lvarnick
Employees Worked With
October 15, 2024
I didn't get the quote for the main reason I came in for until the end of the day and there were no loaner cars for me to use. And I dropped the car off at the scheduled appt. at 730a. The communication thr until the end of the day and there were no loaner cars for me to use. And I dropped the car off at the scheduled appt. at 730a. The communication throughout the day was spotty and updates were initiated by me. More
by SARAHTJOHNSTON
Employees Worked With
Unknown names
October 13, 2024
Been waiting since August 12th for a copy of my sticker… Should’ve been with the car when I came and picked it up the day I bought it. I dealt with Amos about this. Supposedly he ordered me a copy to date I Should’ve been with the car when I came and picked it up the day I bought it. I dealt with Amos about this. Supposedly he ordered me a copy to date I have not received it. There were other things that I also had to deal with the phone calls and contacts that I was not happy with. More
by Cawalsh0309
