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Crestmont Buick GMC
Beachwood, OH
385 Reviews
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Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 385 reviews
December 02, 2024
We are incredibly happy with our new purchase. Everyone we met at this dealership (Joyce, Yvonne and Jacob) was polite and courteous. It was a pleasant experience! Everyone we met at this dealership (Joyce, Yvonne and Jacob) was polite and courteous. It was a pleasant experience! More
by mike_d_rucker
Verified Customer
December 01, 2024
Had a great experience buying my new Encore GX! Very smooth process and nice people! Very smooth process and nice people! More
by jennt
November 30, 2024
Easy in to lease and hassle free. Yvonne was no pressure to assist and help find what you needed. Yvonne was no pressure to assist and help find what you needed. More
by railtime
November 29, 2024
Great dealership. Very professional I would buy from them again. Great sales and service Team. Very professional I would buy from them again. Great sales and service Team. More
by jeromealowe
Employees Worked With
November 22, 2024
The additional cost of the extended warranty was not clearly explained. We paid cash for the car and the additional cost would have been included in the total cost if I had not been more aware. Also f clearly explained. We paid cash for the car and the additional cost would have been included in the total cost if I had not been more aware. Also felt trade in value of our old car was low. More
by dm1030
Employees Worked With
November 22, 2024
I recently purchased a used vehicle from the dealership. Upon getting home, I noticed a crack in the side mirror surround that was not disclosed and not noticed in my test drive the day before. After noti Upon getting home, I noticed a crack in the side mirror surround that was not disclosed and not noticed in my test drive the day before. After noticing, I immediately contacted the GM to let him know. I just informed him of the discovered damage. It was immediately dismissed as something they are unable to help with, that I bought a used car, and once I left the lot they cannot help me. This is extremely frustrating, knowing that the damage was there before I left and that it was not disclosed to me. I expected them to have some duty of disclosing this damage and at least be willing to take a look and explore the idea of helping in some way, like splitting the cost at least. Instead I was immediately dismissed. I was told that maybe if I paid more for the vehicle, they could help, but since "I got a good price", they could not help me. I still do not know if the damage occurred between the day I test drove and the next day, or if it was there when I test drove. Once the sale was completed, Crestmont Buick GMC stopped caring about me, their customer. I won’t be returning to this dealership, and I strongly advise others to be cautious, especially if purchasing a used vehicle! More
by Disappointed
November 22, 2024
In my experience there was poor communication to get the follow up appointment for service scheduled and I have not been provided the paperwork outlining the service provided. follow up appointment for service scheduled and I have not been provided the paperwork outlining the service provided. More
by elizabethskok
Employees Worked With
I did not work with sales, I worked with service department. Sarah was friendly & helpful.
November 20, 2024
Hanna was friendly and efficient during the check-in orocess. And Cyril assisted me with receiving parts ordered for me and for their proper installation in my vehicle. orocess. And Cyril assisted me with receiving parts ordered for me and for their proper installation in my vehicle. More
by SHOMA723
Employees Worked With
Mr. Spinosa
