
Crestmont Buick GMC
Beachwood, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Did not appreciate having to pay an extra 3% when a credit card was used to pay the bill. You want customers but expect them to pay more for your service credit card was used to pay the bill. You want customers but expect them to pay more for your service More
2 items of the oil change service was not performed correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 th correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 that day but I am very disappointed in the service of my 2023 Denali 3500. More
The work is Fine, but the service manager that we worked with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three message with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three messages The day of service. I had to cancel service a couple weeks prior to that and left a message and requested a call back to reschedule and I never received a call back I also left a message with the service manager and haven’t yet to receive a callback from him We left the dealership several years ago, but came back and was told that their service issues were resolved. I have yet to see this be resolved. More
Nate Hullet was AMAZING with my BRAND NEW Buick Envista! !!!! I’ve bought MANY new cars but THIS experience was the most fun and exciting!!!!! ALL staff there is awesome down to service department, yes I’ve !!!! I’ve bought MANY new cars but THIS experience was the most fun and exciting!!!!! ALL staff there is awesome down to service department, yes I’ve had an oil change already, I’ve been driving everywhere!!!!! My son is a GMC lover, he and his wife both drive GMC,m’s Sierra & Terrain. Now he’s happy I’ve joined the Buick/GMC family!!!! More
I had my 2020 Buick ENCORE serviced to change oil. It has been running fine. I was told my battery level was low but no problem, watch for warning signs. The very next morning my car was dead. Too muc It has been running fine. I was told my battery level was low but no problem, watch for warning signs. The very next morning my car was dead. Too much of a coincidence! No good help from service except to tow. Will never service my car there again. I believe they took advantage of me. More
Pleasant and efficient It was a pleasant surprise For my sales person to come out and greet me in the waiting room. my sales person to come out and greet me in the waiting room. More