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Crestmont Buick GMC

Beachwood, OH

4.3
458 Reviews
Receive The Crestmont Experience Today Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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25975 Central Pkwy

Beachwood, OH

44122

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Showing 458 reviews

October 02, 2024

Service Dept. is excellent and always take care of our needs. Hannah and Sarah are simply the best More

by pxbellini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah and Hannah in the service department
October 02, 2024

Did not appreciate having to pay an extra 3% when a credit card was used to pay the bill. You want customers but expect them to pay more for your service More

by Drobnichsulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one to mention
September 29, 2024

They blocked my phone number and now I can’t reach out when this is a problem with the car. More

by sarah72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amos Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
September 29, 2024

2 items of the oil change service was not performed correctly. Called to speak to the manager, no return phone call. Service charge of $350, I expected a good to great service. I actually spent $600 th More

by davidtharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
YVONNE OWENS
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

The work is Fine, but the service manager that we worked with never reached out to us when the car was done, lied about saying she texted and called would not answer voicemail messages- I left three message More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
September 27, 2024

Nate Hullet was AMAZING with my BRAND NEW Buick Envista! !!!! I’ve bought MANY new cars but THIS experience was the most fun and exciting!!!!! ALL staff there is awesome down to service department, yes I’ve More

by NANCYMIDDLEBROOKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
nathan hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lashounda Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Kovalcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

I had my 2020 Buick ENCORE serviced to change oil. It has been running fine. I was told my battery level was low but no problem, watch for warning signs. The very next morning my car was dead. Too muc More

by NANCYD0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jakub
September 24, 2024

Pleasant and efficient It was a pleasant surprise For my sales person to come out and greet me in the waiting room. More

by 825dej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YVONNE OWENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Great professional service done in a reasonable amount of time. Got the work needed done for my vehicle replacement key and remote. More

by calluis92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
September 22, 2024

Great service,professional Hannah was fantastic. . Shaun remembered me and let me know She's there for future new car plans. More

by swurvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Carpenter
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