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Crestmont Buick GMC
Beachwood, OH
390 Reviews
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Our team is committed to providing you with the highest standard of customer service. We look forward to meeting you and helping you find your dream car, truck, or SUV near Cleveland. If you're ready to get behind the wheel of a new or pre-owned vehicle, begin browsing our available inventory online and schedule a test drive in Beachwood today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 390 reviews
June 20, 2024
Worst service dept i ever worked with and would never recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car bac recommend them to anyone. They wouldn’t answer the phone, i would leave a message and wouldn’t hear back for days . It took a month to get my car back. I finally had to go there to find out what was going on with my car. More
by eaglespirit1
Verified CustomerEmployees Worked With
Chris was awsome
June 20, 2024
This is a very fine wonderful great terrific awesome place to get a car serviced place to get a car serviced More
by smialeklaw
Employees Worked With
Other Employees :
VICTORIA CARRUBBA, NICOLAS GIORDANO, SEAN PRUDE, ANTHONY ROSE, GERALD SUHAR, BASIA TANORI, CHRISTOPHER RESEK, Darrell Timbs
June 19, 2024
I bought this car at this dealership. I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I was delighted with my experience in buying this car. While I don’t live in Cleveland, I scheduled service while I was passing through. Regrettably, I did not know I had wheel locks. I was never informed, and didn’t know the black box in my glovebox was the key for my wheel locks. That box was on a shelf in my garage on Hilton Head Island. Although they tried hard, they could not rotate my tires. They changed my oil and filter. The only downside was that one of the employees, in attempting to find my wheel key, soiled the inside of my beautiful car due to his dirty clothing and shoes. They cleaned it up when I made them aware. I was surprised that an employee could work there with clothes that soiled. Everyone was very nice. More
by drjebert
Employees Worked With
None of the above
June 16, 2024
I can not begin to say how much I dislike the service department and check out. I wish I would never had purchased a car from them and then be stuck with their service. department and check out. I wish I would never had purchased a car from them and then be stuck with their service. More
by DRCAK27
Employees Worked With
Do not know names. I was hardly interested with the poor customer service
June 16, 2024
The business is top notch. I bought my last car at there other dealership. Kind and knowledgeable service, Nate and Mario were very helpful and professional. I would recommend I bought my last car at there other dealership. Kind and knowledgeable service, Nate and Mario were very helpful and professional. I would recommend them to anyone. I will be nack to purchase a new car for my wife!! More
by scottputz
June 14, 2024
Good at diagnostics. They have a contractor for drivers picking up people when vehicles are done. The pick up driver for me was told to go to Crestmont Cadillac but it s They have a contractor for drivers picking up people when vehicles are done. The pick up driver for me was told to go to Crestmont Cadillac but it should have been Crestmont GMC Buick. He was late but not too late for me to get my car and go to another appointment. More
by STEPHEN.STATLER
Employees Worked With
Service dept, SEAN PRUDE
June 14, 2024
Hannah provided me with the care and professionalism about my vehicle. I would recommend her. about my vehicle. I would recommend her. More
by sirteecheoo2
June 14, 2024
It was a 3-hour oil change because they had to get a filter off-site, but they knew for two weeks the make and year of car when I made the appointment. If they don't carry the product, should have calle filter off-site, but they knew for two weeks the make and year of car when I made the appointment. If they don't carry the product, should have called me and referred me elsewhere. Three stars because they were apologetic that it took so long. More
by Ktswank
Employees Worked With
Sarah
