
Crestmont Buick GMC
Beachwood, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Great dealership. Very professional I would buy from them again. Great sales and service Team. Very professional I would buy from them again. Great sales and service Team. More
The additional cost of the extended warranty was not clearly explained. We paid cash for the car and the additional cost would have been included in the total cost if I had not been more aware. Also f clearly explained. We paid cash for the car and the additional cost would have been included in the total cost if I had not been more aware. Also felt trade in value of our old car was low. More
I recently purchased a used vehicle from the dealership. Upon getting home, I noticed a crack in the side mirror surround that was not disclosed and not noticed in my test drive the day before. After noti Upon getting home, I noticed a crack in the side mirror surround that was not disclosed and not noticed in my test drive the day before. After noticing, I immediately contacted the GM to let him know. I just informed him of the discovered damage. It was immediately dismissed as something they are unable to help with, that I bought a used car, and once I left the lot they cannot help me. This is extremely frustrating, knowing that the damage was there before I left and that it was not disclosed to me. I expected them to have some duty of disclosing this damage and at least be willing to take a look and explore the idea of helping in some way, like splitting the cost at least. Instead I was immediately dismissed. I was told that maybe if I paid more for the vehicle, they could help, but since "I got a good price", they could not help me. I still do not know if the damage occurred between the day I test drove and the next day, or if it was there when I test drove. Once the sale was completed, Crestmont Buick GMC stopped caring about me, their customer. I won’t be returning to this dealership, and I strongly advise others to be cautious, especially if purchasing a used vehicle! More
In my experience there was poor communication to get the follow up appointment for service scheduled and I have not been provided the paperwork outlining the service provided. follow up appointment for service scheduled and I have not been provided the paperwork outlining the service provided. More
Hanna was friendly and efficient during the check-in orocess. And Cyril assisted me with receiving parts ordered for me and for their proper installation in my vehicle. orocess. And Cyril assisted me with receiving parts ordered for me and for their proper installation in my vehicle. More
Excellent service. Very very very very very very very very very very very good service Very very very very very very very very very very very good service More
I had a great experience with my trade in for a new hummer EV. Thanks to the Crestmont team. -Ryan C. Klenck hummer EV. Thanks to the Crestmont team. -Ryan C. Klenck More
Crestmont Buick GMC awesome dealership everyone is always very professional especially my salesperson Yvonne Owens this is my 3 vehicle I purchased from her always very professional and goes beyond the call very professional especially my salesperson Yvonne Owens this is my 3 vehicle I purchased from her always very professional and goes beyond the call of duty More