Crest Volvo Cars - Service Center

I took by car in for a 45,000 mile service. It was not ready when I arrived the next morning and had to wait for 1 hour for them to finish. That afternoon, my tried to start my car and the battery seemed ready when I arrived the next morning and had to wait for 1 hour for them to finish. That afternoon, my tried to start my car and the battery seemed nearly dead - a clicking sound was heard. My husband looked at the car and said the battery had not been serviced nor the pads replaced. We had to change the battery out ourselves. Once replaced, the radio did not work because it needed the computer code. I had to go back to have them give me the code because they would not give it to me over the phone. Had they performed the 45,000 mile service as indicated, I would not had to go back 2 extra times and they would have run into the same problem with the radio I encountered. I went to talk with the Manager and they said they would give me credit for an oil change next time. I told them they must be kidding because I was never coming back. I asked for a credit for my time and the new battery and they just said no way - they owed me nothing. I will never go back to them for anything. More

I have issues with my paint job, the car had 670 miles on it and it sold as a new car. I took it in for some curbing on the front bumper they fixed it. I noticed the next time I hand washed it, it had some t it and it sold as a new car. I took it in for some curbing on the front bumper they fixed it. I noticed the next time I hand washed it, it had some touch up paint on the front. I did not put it there, but have not been able to get service department have tried 3 times. The time before the service person quiet no notice to anyone our car sat there all day. I believe the touch up was done at that time, I didn't notice it when we bought the car are after several washes it wasn't there. I would like to have it repaired right it is a new car. I had a Jaguar before the Volvo, there service was excellent. More

They failed to fix my car and returned it with new problems. Instead of any refund at all, they offered a "deep discount" on new repairs that were still $1000 higher than any other mechanic to make u problems. Instead of any refund at all, they offered a "deep discount" on new repairs that were still $1000 higher than any other mechanic to make up for the problem. Really awful owner. Charming, but horribly unfair. Just dishonest in my book. How can they look themselves in the mirror? If you want your car returned in worse condition than you brought it in, this place is for you! Warning: don't complain, or your car will be returned badly damaged. And don't ever bring it back for them to look at, they just make it worse. They have records for how many repairs they do. How do you think that happens??? Even the guy who loves them has needed them 10 times in one year for one car. How does that make them great mechanics? If that is how you want to spend all your time and budget, this place is for you! Woo Hoo!! They actually send their mechanics to a school to learn how to jack up repair costs according to a weblink from their website that has now been disconnected! I have informed them that I would share the honest facts and invited them to deny this or provide an explanation. More