Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Crest Volvo Cars - Service Center
Frisco, TX
1,173 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,173 Reviews of Crest Volvo Cars - Service Center
Sort by
October 19, 2017
New Tires The team was easy to work with: from ordering the tires, to the appointment confirmation and the time spent at the dealer. The team is very helpf The team was easy to work with: from ordering the tires, to the appointment confirmation and the time spent at the dealer. The team is very helpful , friendly and trustworthy. More
by Volvoc30
Employees Worked With
Tom Taylor
October 14, 2017
Great work Jordan explained all the issues and quoted the prices before starting to work om my XC-60. In addition, proviuded me with a practical solution of the Jordan explained all the issues and quoted the prices before starting to work om my XC-60. In addition, proviuded me with a practical solution of the issues or fixes that were critical. More
by alonsor3
Employees Worked With
Jordan Farmer
October 02, 2017
You have one employee who made me happy. Len Ford was friendly and efficient. Because of HIM (only) I'm not saying that the dealership sucks. Except for Len Ford I have nothing good to say. Len Ford was friendly and efficient. Because of HIM (only) I'm not saying that the dealership sucks. Except for Len Ford I have nothing good to say. More
by Carolyn
Employees Worked With
Len Ford (service)
September 25, 2017
Amazing team! I have always received great service here. My advisor is Lyn Ford. I pass another Volvo dealer on my way to and from work everyday. It's well worth th I have always received great service here. My advisor is Lyn Ford. I pass another Volvo dealer on my way to and from work everyday. It's well worth the drive and extra effort to come here. I always have a great customer experience while my car gets the best service. More
by Millie
Employees Worked With
Lyn Ford
September 23, 2017
Quick & efficient👏 Keith is always so very helpful. Service is done quickly and efficiently. Everyone I interact with are friendly and helpful! I leave confident that m Keith is always so very helpful. Service is done quickly and efficiently. Everyone I interact with are friendly and helpful! I leave confident that my work has been done completely. More
by SB Volvo driver
Employees Worked With
Keith W
February 14, 2017
Terrible place This dealership has been terrible the whole process...I purchased a 2016 XC90. I was told that the vehicle was in a hailstorm but was completely repai This dealership has been terrible the whole process...I purchased a 2016 XC90. I was told that the vehicle was in a hailstorm but was completely repaired. A few days later after I got the car I washed my car and looked on my roof and saw the terrible hail damage repair. I guess that was my bad for not checking on top of the roof of my SUV before buying the vehicle. I took my car in because I noticed an inside panel was misaligned causing a gap between the door and the window. When I got my car back I noticed they put a dent in my door trying to fix the panel. I took my car back for them to fix the dent. The manager of service John Kinheart told me they would keep my car for most of Saturday to repair. They didn't do any work on my car on Saturday because the dent repair people didn't work on that day. He failed to tell me that prior to me dropping my car off. I called him Sat, Mon and Tues and he would not return my call to let me know when my car would be ready. Additionally, I have an app on my phone that tells you if your car is unlocked and running. Monday night I happened to check my app and my car was sitting on their lot unlocked with the window down. My husband went to the lot at 10:45pm to go close my window because their was a big thunderstorm that was coming. He got to the car and rolled the window up right as the rain was starting. This dealership is careless and does not take care of your vehicle when it is in their care. More
by Tigga3
Employees Worked With
John Kineheart, Chris Pate, Billy Delgado, Chris Hernandez
December 07, 2015
The worst business and customer service experience...EVER! This dealer refused to produce a second key certified (XC60) because their records showed they produced one. It was $300 item on a $18K auto! This dealer refused to produce a second key certified (XC60) because their records showed they produced one. It was $300 item on a $18K auto! More
by jamellon
Employees Worked With
Chris (The service manager)
May 09, 2015
Purchase of Tire Generally, the service department is pretty good. But, recently when I had to purchase a tire, I felt like the service rep I was working with was with Generally, the service department is pretty good. But, recently when I had to purchase a tire, I felt like the service rep I was working with was withholding information from me and not knowledgable about all options. It was the first time I felt let down by Volvo of Dallas service department. I hope my next visits are not as disappointing. More
by BB33
Employees Worked With
Yahya Asgharnia
October 20, 2014
Just bought my 3rd Volvo and Volvo of Dallas is the BEST! Volvo of Dallas gives you free car wash when you buy a car there. I took my 2013 Volvo in for a free car wash and left hours later with an awesome new Volvo of Dallas gives you free car wash when you buy a car there. I took my 2013 Volvo in for a free car wash and left hours later with an awesome new 2015 XC 60. Dustin Kilka was the most incredible salesman to work with. He worked out a great deal on my trade in and new car purchase. Jeremy Hernandez is the business manager and John Kindhart is the service manager. These men together produced an incredible feat. They processed the purchase through in a matter of hours seamlessly with such excellence of attention to every detail. I drove away the most happy customer with a great recommendation for anyone who needs a car, new or used. Volvo of Dallas is the best dealer anywhere. More
by BJustB
Employees Worked With
John Kindhart, serivce manager, Jeremy Hernandez, Dustin Klika
October 15, 2014
WORST To start horrible unorganized. I called made an appointment and they failed to mention the dealership location had moved. Drove to old and then had to To start horrible unorganized. I called made an appointment and they failed to mention the dealership location had moved. Drove to old and then had to drive 45 mins to new location. Poor directions given by associate. Then when arriving no one had a clue what to do. Sales assocaites were goofing off and didn't greet me. Then waited 2 plus hours for a simple oil change. Managent must have changed because this time last year I would have never felt this way. STAY AWAY FROM VOLVO IN PLANO. More
by hailey.litzkow
Employees Worked With
Erick in service and other young people goofing off
