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Crest Volvo Cars

Frisco, TX

Overview
Employees
Reviews
4.9
1,918 Reviews
Crest Volvo Cars is a premier Volvo dealership in Frisco, TX. We have grown rapidly every year since our humble beginnings, and have served as your Dallas area Volvo dealer with pride and unwavering gratitude since our very start. Our Frisco Volvo store features a large selection of inventory, and terrific Volvo Parts and Service departments. Stop by and be sure to browse our marvelous collection of new and certified used Volvo cars, coupes, and SUVs. Our remarkable selection of new and used certified Volvo cars and SUVs will leave you breathless; we offer unique luxury greats like the VolvoXC60, Volvo S60, and the highly popular Volvo XC 90. Our helpful sales staff is here to guide you through a hassle-free purchasing experience that is designed to leave you with the Volvo of your choice at the absolute lowest price available. At Crest Volvo, we aren't just here to sell you a car; we're here to give you the whole Volvo experience. Test drive a deluxe Volvo, speak with our knowledgeable sales team, choose a Volvo financing option that works for you, and then walk away with a top quality vehicle that matches your personality. At Crest Volvo, we promise you a convenient car buying experience you won't soon forget.
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6020 State Highway 121

Frisco, TX

75034

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Showing 1,918 reviews

April 11, 2024

I just purchased my car a month ago and I had issues with my brakes. I took it back and the car isn’t still right. They then called me and told me the brakes look good and they lubed and cleaned my hardware More

by gchand1011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ally Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Crest Volvo Cars responded

Thank you for bringing this critical issue to our attention. We sincerely apologize that you've experienced ongoing problems with your brakes after a recent purchase and service visit. The safety of our customers is our top priority, and we take any brake concerns very seriously. We understand your frustration that the initial service may not have addressed the problem fully. We want to ensure this gets resolved immediately. To expedite this process, we'd like to connect you directly with Jason Pickering. He can be reached by email at jpickering@vtaig.com or by phone at 214-620-5788. Please explain your situation in detail to Jason, and he will ensure a technician thoroughly inspects your brakes and takes the necessary steps to rectify the issue for your safety. We appreciate you bringing this to our attention, and we apologize again for the inconvenience caused. We look forward to resolving this matter for you as quickly as possible.

Helpful
April 01, 2024

Ally took great care when I came in for my appointment for my maintenance and other issue I was having More

by Hh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Crest Volvo Cars responded

We're so glad to hear Ally took great care of you during your recent appointment! Our team strives to address all your needs, and it sounds like Ally did just that. Thanks for letting us know!

Helpful
March 30, 2024

When you have an appointment, they get you in quickly and efficiently and are very helpful and friendly. Rental car process also very easy More

by cathy
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Crest Volvo Cars responded

Thank you for taking the time to leave this review! It's fantastic to hear that your recent appointment was a positive experience. We appreciate you acknowledging that we get you in quickly and efficiently when you have an appointment. We value your time and strive to minimize waiting. Our team is committed to providing exceptional customer service, and we're glad you found them helpful and friendly. Knowing the rental car process was easy is a big compliment! We understand that sometimes a rental car is necessary, and we want to make that process as smooth as possible. Thank you again for choosing Crest Volvo Cars. We look forward to seeing you again soon!

Helpful
March 26, 2024

Barry and Max were wonderful! They made my first car buying experience in 20 years, absolutely amazing! I had no intention of leaving with a car on Saturday, but the expertise a More

by yvonnea71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Pinlac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Caplin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Koffi Niamke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skye Warner
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Mar 28, 2024 -

Crest Volvo Cars responded

This review made our day! Thank you so much for sharing your experience, especially since it was your first car purchase in 20 years. We understand car buying can be stressful, and we're so happy to hear that Barry and Max were able to turn that anxiety into an amazing experience! Their expertise and kindness are exactly what we strive for at Crest Volvo Cars. We'll be sure to pass your kind words on to them – they'll be thrilled to know they made such a positive impact. Congratulations on your new car!

Helpful
March 26, 2024

Excellant customer service, have been going there for years.Always trust their advice on repairs.Vey dependable. More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Wiedmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ally Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Koffi Niamke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Crest Volvo Cars responded

Thank you for the fantastic review! We truly appreciate your loyalty and trust in Crest Volvo Cars for years. It means a lot to know you consistently receive excellent customer service and dependable advice on repairs. We strive to build long-term relationships with our customers by providing exceptional service and trustworthy guidance. We look forward to seeing you again soon and continuing to be your trusted partner in car care.

Helpful
March 23, 2024

Mr. Locke Reynolds exhibits outstanding inter-personnel skills in establishing a relationship with the customer. Has the ability to get the client to "like & trust" him and his role within the dealership More

by skipsap1946
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Locke Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madolyn McPhail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Koffi Niamke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nash Abir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Crest Volvo Cars responded

We are incredibly grateful for your kind words about Locke Reynolds! Building trust and positive relationships with our customers is a top priority, especially in the finance department. You're absolutely right, it's a crucial part of the car-buying experience. We're thrilled to hear Mr. Reynolds helped you feel comfortable and confident throughout the financing process. His ability to build rapport and trust makes a significant difference. Thank you for recognizing his talent and for letting us know how much you appreciate him! We'll be sure to pass your compliments on to Mr. Reynolds.

Helpful
March 22, 2024

As always an excellent experience Lyn Ford is the best it’s always a pleasure to get work done at Crest. More

by VIVELEGUERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Crest Volvo Cars responded

Wow, thank you for the kind words! We truly appreciate your continued business and for recognizing Lyn Ford's excellence. Lyn is a valuable asset to our team, and we're thrilled to hear they consistently provide a positive experience for you. We look forward to seeing you again at Crest soon!

Helpful
March 15, 2024

Everyone was welcoming and friendly to work with. Answered all my questions. I would go back More

by mammachipmunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Crest Volvo Cars responded

Thank you for your positive feedback!

Helpful
March 09, 2024

The process was great all the way through! Everyone was so helpful and we never felt pushed to buy. More

by Jazzrkepner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rico Andani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 09, 2024

Dealer is good when purchased the vehicle , not very much satisfied with the service team. More

by narsimha1986
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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