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Crest Volvo Cars

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.9
2,030 Reviews
Crest Volvo Cars is a premier Volvo dealership in Frisco, TX. We have grown rapidly every year since our humble beginnings, and have served as your Dallas area Volvo dealer with pride and unwavering gratitude since our very start. Our Frisco Volvo store features a large selection of inventory, and terrific Volvo Parts and Service departments. Stop by and be sure to browse our marvelous collection of new and certified used Volvo cars, coupes, and SUVs. Our remarkable selection of new and used certified Volvo cars and SUVs will leave you breathless; we offer unique luxury greats like the VolvoXC60, Volvo S60, and the highly popular Volvo XC 90. Our helpful sales staff is here to guide you through a hassle-free purchasing experience that is designed to leave you with the Volvo of your choice at the absolute lowest price available. At Crest Volvo, we aren't just here to sell you a car; we're here to give you the whole Volvo experience. Test drive a deluxe Volvo, speak with our knowledgeable sales team, choose a Volvo financing option that works for you, and then walk away with a top quality vehicle that matches your personality. At Crest Volvo, we promise you a convenient car buying experience you won't soon forget.
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6020 State Highway 121

Frisco, TX

75034

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Showing 2,030 reviews

January 19, 2011

Good customer service. Go out of their way to make sure you are satified with the quality of service you receive. Always make sure that you have a quality loaner car when you have to leave your vehicle. A More

by waibelb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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January 18, 2011

I have serviced my Volvo at Volvo of Dallas for 10 years. Lynn Ford has always gone out of his way to insure my satisfaction with the quality of service, with the value for the service provided and with the More

by guaradri71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lynn Ford
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December 21, 2010

Great overall experience. Walked into the door with Great overall experience. Walked into the door with what I had in mind and the staff actually LISTENED. It is amazing that I have to type that, More

by Digs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Amanda, Marshall
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December 20, 2010

I just wanted everyone to know that Volvo of Dallas responded back to my review on 10/20/10, and as I would have expected, totally lied. Everything they responded to on my complaint was made up to mak More

by fgater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chris chiv
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Jan 15, 2011 -

Crest Volvo Cars responded

While we try our very best to provide our customers with excellent customer service we unfortunately do not control the value of vehicles. Mr. Gates picked out a vehicle off our wholesale lot that was a car scheduled to go to the auction. He asked that we clean it up and he would return the following day with his wife to purchase. Upon returning Mr. Gates decided he wanted to continue to negotiate a car that we were already selling below wholesale value. We gladly would have stood behind our word as it obviously makes no sense why we would qoute a price and then the following day change our mind. Mr. Gates requested that not only we reduce our price more but in addition wanted us to replace and repair several items which we would have gladly done at his expense. We explained on our wholesale vehicles that we did nothing more than a Safety inspection and if he wanted additional services performed they would come at an additional expense. He thought it was necessary on a vehicle that we were losing money to sell that it should be repaired on our dime as well. Unfortunately it just doesn't work that way. Had we decided to keep the vehicle it would have gone through a complete retail inspection and the price could not have been negotiated to a point he was comfortable paying. He knew that and was the reason this car was so desirable to him. Yet he insisted after the terms and figures were agreed upon to make additional requests that we refused due to the fact that he was well informed that he was buying the vehicle as is. We typically do not make a habit of selling vehicles that are several years old and over 100k miles but were willing to make an exception due to the fact that he was okay with assuming that risk. I am sorry that the transaction did not go through but think it's only fair that if you are going to tell a story to tell the whole story.

Jan 15, 2011 -

Crest Volvo Cars responded

Here is a qoute from an email that Frank Gates sent to us after the fact. "When we went inside, Brian started pushing to get me to make an offer. I requested that the balding tires needed to be replaced, the windshield needed to be replaced, the jack was missing parts and the vehical needed to be cleaned up before I would make an offer. We bantered back and forth awhile and I made an offer to Brian of $8K and they would fix the aforementioned items. Brian went to present the offer to Chris Chiv. Chris Chiv came over and said he couldn't sell the vehicle for $8K plus fix the above items. He said they would meet in the middle of his earlier offer and sell it for $8800 and replace all of the needed items." and then another qoute "I took it for a drive to show the wife, and she agreed we should get the suv. During the test drive I found out the A/C and heat were all going through the defrost and could not get it to work out of the other vents. Brian took it around in the shop and had someone looking at it." Once we determined what it would cost to fix the "additional" items on top of the already lengthy list of items he wanted repaired on this 120k mile vehicle we gave him the price with all repairs. Unfortunately that was not satisfactory and as we mentioned before he expected us to eat the cost. Here is a copy and paste of the wholesale...black book value of this vehicle. Yukon XL 1500 SLT 4D Utility 4WD X-CL: N/A Clean: $12,900 Avg.: $10,100 Rough: $7,950 As you can see we were offering him the car for $1000 less than the Average wholesale with repairs. I would have sold it to him at Rough book at $7950 (which the vehicle had it's fair share of issues but for a 120k mile vehicle I would say it was in at least average condition) if he would have taken it as is and assumed the responsibility of buying a vehicle that age and that many miles.

Jan 17, 2011 -

Crest Volvo Cars responded

I can see that this is obviously becoming counter productive. My initial response was to point out the FACTS of the sale, not to point fingers and call people "liars". I am sorry that you could not buy this vehicle for what you wanted to pay and have the repairs performed. In the future we will try to make that even more clear so that we don't end up in this situation again. In all honesty I don't think in your case it would have mattered anyway because you were determined to buy this vehicle and are probably upset you let a GREAT deal get by you. I wish you the best of luck finding the automobile that fits your needs and your budget. Unfortunately ours just didn't. Best Regards.

Jan 17, 2011 -

Crest Volvo Cars responded

On a final note I'm disappointed to see that you changed your initial rating on the friendliness of our staff and the price of our vehicle. What does that say about your character?

December 09, 2010

I bidded on used Acura on Ebay and was the highest bidder but reserve was not met. Chris contacted me after car expired on Ebay and we agreed upon a fair price. I live in San Antonio and it is a 5 hour dri More

by markcc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pate
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July 26, 2010

Went in looking for a used vehicle, originally looking at the Acura but test drove other cars as well, Chris and financing did everything they could to put me in a car. A much better experience then the one More

by CarnTx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Pate (Sales), R. Taylor (Finance)
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Oct 27, 2010 -

CarnTx responded

Well, Im back just a few short months later, and boy has my mind changed about this dealership. I have an attorney involved, the State of Texas involved, I just called and email Volvo Corporation but should have known they would be be of no help. I drove off the lot not knowing that this car I just purchased had a bogus inspection done, it didn't have brake lights, the head lamp wasnt working, I now have a leak in my heater core.. I took it back because I was smart enough to purchase a warranty but the service team there sure doesn't know what they are doing, they "can't find anything wrong" I would be happy never seeing this place again, but until they make this right I will be right on the coat tails of everyone in that dealership. No one has the courtesy to call anyone back, or fix an issue. I have proof that that the car wasn't inspected correctly. All the sudden they want to say they put new brakes and tires on the car before they sold it, funny how previously I spoke with someone in service and they never said so, the Dodge place they sent my vehicle to, because they couldn't fix it, says the brakes only have 50 % left on them.. someone isn't telling the truth someone. Dishonesy dealer, they have no morals and will take advantage of you if they are still up and running after the state investigates. All I asked was that they make things better. Now I want them to take the junk they sold me back, return my money and what you show on my paperwork you gave for my trade and I will go away!!

Nov 15, 2010 -

Crest Volvo Cars responded

CarnTx, I understand that you are frustrated but you are upset with the dealership over things that are out of our control. You stated that you were happy and would recommend us in your original review and then changed your mind over items that were broken on your vehicle which we cannot find any problem what so ever with. We gave you a complimentary car to drive and kept the car here multiple days to check and re-check issues that honestly now I don't believe were ever real problems. The indication to the dealership on your last visit is that you wanted us to trade you out of this car into another car. We even tried that to keep you 100% satisfied (like your original visit) but unfortunately for private reasons that I will not disclose we could not do that. I'm sorry again that you are upset with the dealership but I feel we have done all we can do to make you happy.

July 01, 2010

Lyn Ford is exceptional when it comes to servicing my Volvo S60 (and the S80 before that). He has time and time again given above and beyond customer service to us. Not only has he provided capable adv More

by dhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
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June 03, 2010

Lyn Ford has consistently given good advice and service above and beyond the norm. He helps me make sure that my car is well maintained without recommending unnecessary services. He is always willing to More

by Jo Waller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
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May 14, 2010

This was the BEST car buying experience I have EVER had. Everyone in the sales department was outstanding, knowledgeable and willing to 'go the extra mile' to make my purchase both cost effective and assure More

by acardenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Pacheco
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March 26, 2010

First class operation throughout the organization. They listened to my needs and addressed all of my concerns. The process was actually enjoyable. I would and have recommended Chris and Volvo of Dallas to More

by Magoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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