Crest Volvo Cars

I attempted to purchase a car that I saw online. I drove to the dealership to see it in person. It was exactly what I wanted. My finances were already secured, therefore I thought I should be able to nego to the dealership to see it in person. It was exactly what I wanted. My finances were already secured, therefore I thought I should be able to negotiate as a cash buyer. The salesperson insisted that I try to see if they could offer me better financing than I currently had, so he adds "Bad credit is not a problem". Why would he assume I had bad credit? After waiting outside in the heat, I go indoors. When asked for water, we are shown the public water fountain when there are several other customers with cold bottled water waking around. After a longer wait inside we are asked to wait in the waiting area. The original salesperson never returns for us, but another gentleman comes to us that the banks are closed and they will contact on the following Monday for the terms. Monday afternoon arrives and I still haven't hear from the original salesperson. I call him and he tells me they still do not have answer for me yet. I told that was ok, because I would just use my own financing for that car. I then ask if we could talk price negotiations. He refuses and shots down my mention of price negotiation and reluctantly passed me along to his even more unmoving manager. He was more rude than the salesperson. I was basically dismissed and told to go elsewhere without even being able to discuss price. I have never in my life been treated with such lack of respect. That was 2 weeks ago and I see the same auto is still there. If these men would have listen to me, I am positive the car would be in my garage instead of still on their lot at this moment. Oh well, their $24,000 loss. More

This dealership is better than the product. Everyone is very professional, but they are plaqued by what I believe is lack of support from the manufacturer. My new S-40 had far too many new model problems. very professional, but they are plaqued by what I believe is lack of support from the manufacturer. My new S-40 had far too many new model problems. The dealer was terrific in trying to rectify it. But Volvo was not. I'm still waiting for the promised satelite radio--nearly a year after I bought it. Volvo promised it. The sales brochure promoted it. I'm still waiting. PS: Once the prob's were solved, I love the Volvo. More

Being a Latino male myself, I find it very disrespectful to my people when idiots like the one below blame everything on being a Latino. That is just a cop out. I am proud to say that a real Latino male mak to my people when idiots like the one below blame everything on being a Latino. That is just a cop out. I am proud to say that a real Latino male makes things happen and not use excuses.<br><br>I went ot this dealership and they were very friendly and helpful. Well at least the sales and business manager was. The sales manager seemed like an ass but luckily I never spoke to him. <br><br>Overal I had a great experience and would highly recommend it.<br><br> More

I have 1 word for this place.. Managed by Racist snobs I have 1 word for this place.. Managed by Racist snobs<br><br>The sales rep (Frank) that helped me was nice gentlemen and helpful but found out how li I have 1 word for this place.. Managed by Racist snobs<br><br>The sales rep (Frank) that helped me was nice gentlemen and helpful but found out how little he was able to help me out after a test drive of a used Volvo. I test drove a 1996 Volvo 960 which I fell in love with and was ready to buy until the sales manager got involved. Apparently since I had $3000 to put down on a car he felt I should be looking for a new car and not a used car (He obviously knows what is best for me). My wife and I even overheard the sales managerr reprimand this sales rep for wasting time on us by trying to sell us this car since we wanted to finance a small portion of the amount. (We wanted to put a little more than half down on the car). After he reprimanded the sales rep for wasting time on us he came over and told us we shouldnt bother filling out the credit application since nobody would finance that car. (Strange since they told me over the phone they could find financing for this exact car based on my credit). Perhaps I would have saved myself the 30 minute drive if had let them know I was Spanish male?<br><br>Went to Volvo of Dallas in Carrollton and had complete opposite experience. They treated me with respect and had excellent customer service skills. I was unable to find something I liked but they tried very hard to find a good match. <br><br><br><br><br> More