Crest Volvo Cars

Lyn Ford is exceptional when it comes to servicing my Volvo S60 (and the S80 before that). He has time and time again given above and beyond customer service to us. Not only has he provided capable adv Volvo S60 (and the S80 before that). He has time and time again given above and beyond customer service to us. Not only has he provided capable advice for over 10 years, he is also genuinely interested in seeing that I have the best possible service of anyone there. He answers questions quickly and is patient when I ask for further explanation. I would not consider taking my Volvo anywhere else for service and Lyn Ford is the reason why! He has made our experience at Volvo of Dallas a positive one in every regard. More

Lyn Ford has consistently given good advice and service above and beyond the norm. He helps me make sure that my car is well maintained without recommending unnecessary services. He is always willing to above and beyond the norm. He helps me make sure that my car is well maintained without recommending unnecessary services. He is always willing to help or to answer questions. Even called me on his day off to give me a status report on some repairs. More

This was the BEST car buying experience I have EVER had. Everyone in the sales department was outstanding, knowledgeable and willing to 'go the extra mile' to make my purchase both cost effective and assure Everyone in the sales department was outstanding, knowledgeable and willing to 'go the extra mile' to make my purchase both cost effective and assure that I found the 'right' vehicle. From the top down, Leo Pacheco, Justin Pacheco, Brian Pacheco, Ramon Taylor, Cliff Roberts and Gary Keller are to be commended for their professionalism, service and knowledge regarding all the vehicles which they represent. I nost certainly have and will continue to recommend Volvo of Dallas to all of my colleagues and friends. More

First class operation throughout the organization. They listened to my needs and addressed all of my concerns. The process was actually enjoyable. I would and have recommended Chris and Volvo of Dallas to listened to my needs and addressed all of my concerns. The process was actually enjoyable. I would and have recommended Chris and Volvo of Dallas to my friends and family. Thank you Volvo of Dallas for a job well done. More

PURCHASED 04 JAG ONLINE 03/03/10 FROM DEALERSHIP EBAY LISTING. PURCHASED THE JAG WITH THE BUY IT NOW OPTION WHILE ON THE PHONE WITH CHRIS, GAVE CHRIS PAYMENT INFORMATION, INFORMED HIM WE'D PICK UP THE VE LISTING. PURCHASED THE JAG WITH THE BUY IT NOW OPTION WHILE ON THE PHONE WITH CHRIS, GAVE CHRIS PAYMENT INFORMATION, INFORMED HIM WE'D PICK UP THE VEHICLE THIS WEEKEND. RECEIVED VOICEMAIL THIS MORNING INFORMING US THE VEHICLE HAD BEEN SOLD. WHAT?? SOLD?? YES SOLD, AFTER WE PURCHASED THE VEHICLE ON THEIR EBAY LISTING, TALKED TO THE SALESPERSON CHRIS PATE, AND PROVIDED METHOD OF PAYMENT. ACCORDING TO THE LISTING WE HAVE 24 HRS TO PAY DEPOSIT, AND WE PROVIDED THEM WITH OUR CREDIT CARD INFORMATION IMMEDIATLY AFTER PURCHASING ONLINE, 3 DAYS TO COMPLETE TRANSACTION. CONTACTED CHRIS PATE THIS MORNING WHO SAID THE VEHICLE HAD BEEN SOLD "LATE LAST NIGHT" (AFTER I PURCHASED THE VEHICLE AT 12:34PM PST THAT DAY), THERE WAS NOTHING HE COULD DO. I INFORMED HIM HE TOLD MY HUSBAND THAT THE EBAY PURCHASE OVER RULES ALL DEALS THEREAFTER! WRONG!!! SO I CONTACTED THE SALES MANAGER CALLED "JOHN" WHO SAID SAME THING, VEHICLE SOLD, NOTHING I CAN DO, SO RECOMMUNICATED TO HIM THAT WE BOUGHT THE CAR WITH THE BUY IT NOW OPTION AT 12:34PM PST, HOURS BEFORE THEY SOLD IT TO THE PERSON AT THE LOT. HE SAID NOTHING HE COULD DO, VEHICLE WAS SOLD, THEN PROCEDED TO INFORM ME HE INFORMED CHRIS EITHER WHILE HE WAS ON THE PHONE WITH MY HUSBAND OR AFTER HE GOT OFF THE PHONE WITH MY HUSBAND, THAT THE VEHICLE WAS BEING TEST DRIVIN AND HE'D KNOW LATER THAT NIGHT IF THE CAR WOULD BE SOLD...AFTER WE HAD ALREADY BOUGHT THE CAR ONLINE, AND THEY KNEW IT WAS BOUGHT ONLINE, THEY WENT AHEAD AND SOLD AN ALREADY SOLD CAR TO SOMEONE ELSE BEFORE WE COULD PICK IT UP. THEY ARE SCAMMERS!!! BEWARE!!! More

There is no other Volvo dealer in America I would prefer to deal with, from the always exhuberant greeting at the front desk, the sales team is tops, and service (many years) after the sale is top notch. Th to deal with, from the always exhuberant greeting at the front desk, the sales team is tops, and service (many years) after the sale is top notch. There is nobody in the auto service industry like Superman Steve Walker. Whenever I have a question about my old 240, Steve is my "go-to" man here in the U.S.A. More

I took by car in for a 45,000 mile service. It was not ready when I arrived the next morning and had to wait for 1 hour for them to finish. That afternoon, my tried to start my car and the battery seemed ready when I arrived the next morning and had to wait for 1 hour for them to finish. That afternoon, my tried to start my car and the battery seemed nearly dead - a clicking sound was heard. My husband looked at the car and said the battery had not been serviced nor the pads replaced. We had to change the battery out ourselves. Once replaced, the radio did not work because it needed the computer code. I had to go back to have them give me the code because they would not give it to me over the phone. Had they performed the 45,000 mile service as indicated, I would not had to go back 2 extra times and they would have run into the same problem with the radio I encountered. I went to talk with the Manager and they said they would give me credit for an oil change next time. I told them they must be kidding because I was never coming back. I asked for a credit for my time and the new battery and they just said no way - they owed me nothing. I will never go back to them for anything. More

I have issues with my paint job, the car had 670 miles on it and it sold as a new car. I took it in for some curbing on the front bumper they fixed it. I noticed the next time I hand washed it, it had some t it and it sold as a new car. I took it in for some curbing on the front bumper they fixed it. I noticed the next time I hand washed it, it had some touch up paint on the front. I did not put it there, but have not been able to get service department have tried 3 times. The time before the service person quiet no notice to anyone our car sat there all day. I believe the touch up was done at that time, I didn't notice it when we bought the car are after several washes it wasn't there. I would like to have it repaired right it is a new car. I had a Jaguar before the Volvo, there service was excellent. More

Bought a used vehicle here. Olivier also helped me, must have told me 10 times "we are the most prestigious used dealership in texas" please. If you are the best at something, you don't need to tell every have told me 10 times "we are the most prestigious used dealership in texas" please. If you are the best at something, you don't need to tell everyone who walks in the door multiple times. Also, any moron that buys a Volvo, is not prestigious, just stupid... They are driving a "status" car just like another piece of absolute garbage, the Land rover. They are complete pieces of junk, break down monthly, repair costs are ridiculous and their resale value depreciates faster than anything on the road....Oh yeah,. and they are made by FORD, go buy a Taurus with leather you idiots. I walked in with my own financing, and this clown insisted they HAD to run my credit b/c of some utter bs about having to run all customers credit since 9-11 and they had to make sure "you are who you say you are" WHAT??? Anyway, got past all that garbage (this guy is a complete sleeze) and as I am doing paperwork on the vehicle, he takes the 30 day warranty sticker out of the vehicle, tears it up, and switches it with a "NO" warranty sticker, and puts no warranty sticker with my papaerwork-(I didnt notice this until I got home). I was then promised they would send me an owners manual b/c the vehicle I purchased did not have one. Couple weeks later (after being promised a call within a week) I called and Olivier said he might somehow lose his job if he got a manual for me....WHAT??? This place is a dump, Volvos are absolute pieces of crap, and I would not recommend this place to anyone. The ONLY reason I bought a car here was the price, miles, and it is a NISSAN product. I love the vehicle, it was an excellent deal, but the buying experience the Olivier clown was a complete tool, and all the bs was a beating. Be smart, get over yourself and buy a Honda, Nissan, or Toyota, product.... skip this place. More

They failed to fix my car and returned it with new problems. Instead of any refund at all, they offered a "deep discount" on new repairs that were still $1000 higher than any other mechanic to make u problems. Instead of any refund at all, they offered a "deep discount" on new repairs that were still $1000 higher than any other mechanic to make up for the problem. Really awful owner. Charming, but horribly unfair. Just dishonest in my book. How can they look themselves in the mirror? If you want your car returned in worse condition than you brought it in, this place is for you! Warning: don't complain, or your car will be returned badly damaged. And don't ever bring it back for them to look at, they just make it worse. They have records for how many repairs they do. How do you think that happens??? Even the guy who loves them has needed them 10 times in one year for one car. How does that make them great mechanics? If that is how you want to spend all your time and budget, this place is for you! Woo Hoo!! They actually send their mechanics to a school to learn how to jack up repair costs according to a weblink from their website that has now been disconnected! I have informed them that I would share the honest facts and invited them to deny this or provide an explanation. More