Crest Volvo Cars

Excellent Customer Service Alycia Johnson went above and beyond any salesperson I have ever dealt with. I live in Oklahoma and found this S60 online and planned to drive to Vol Alycia Johnson went above and beyond any salesperson I have ever dealt with. I live in Oklahoma and found this S60 online and planned to drive to Volvo of Dallas to buy the car. Instead Ms. Johnson drove the car to my house and explained the paperwork and went over the car's features. She was very pleasant, knowledgeable and professional. Whitney Fritzke handled my car financing and it went very smoothly. She explained everything clearly and met my expectations. She was cordial and was very helpful. Scott Traylor was my first contact with the dealership. He provided exceptional service as he negotiated the deal fairly and made all of the arrangements to close the deal. He was professional and was very responsive to my initial car inquiry and through to the final purchase. I would recommend the entire staff and this dealership to my friends. Thanks for a great experience! SB More

Alycia Johnson is awesome! Alycia Johnson is friendly and fun to work with! She made my car buying experience enjoyable and very convenient. Alycia was patient with me, addresse Alycia Johnson is friendly and fun to work with! She made my car buying experience enjoyable and very convenient. Alycia was patient with me, addressed all of my concerns and questions, and made sure to help me find the best deal. Alycia even took the time to follow up with me on any questions I had the days following the purchase. Overall an excellent experience and I would highly recommend working with Alycia Johnson. More

The worst business and customer service experience...EVER! This dealer refused to produce a second key certified (XC60) because their records showed they produced one. It was $300 item on a $18K auto! This dealer refused to produce a second key certified (XC60) because their records showed they produced one. It was $300 item on a $18K auto! More

Do not buy from this dealership DO NOT BUY FROM THIS DEALERSHIP! Three days after purchasing my vehicle I contacted the dealership and told them I wanted to cancel my warranty, to wh DO NOT BUY FROM THIS DEALERSHIP! Three days after purchasing my vehicle I contacted the dealership and told them I wanted to cancel my warranty, to which they responded via text "Bring the car back or we will report it stolen". This was a huge strike one. I then contacted the sales manager who said via email that " the bank that financed the loan REQUIRES you to keep the warranty for 90 days". I contacted the bank and they said that is 100% false. Strike two. I then spent 2 weeks attempting to contact the GM who never returned my calls or emails. Strike 3. I have since reported them to the BBB and the attorney general. In addition to treating me like a criminal and blatantly lying to me, I never received a copy of my bill of sale. My co-signer lives out of state so they needed to FedEx all the documents to her and said I would receive the bill of sale after she sent them back and I am still waiting for those 2 months later! More

ripoff, dont go here high pressure tactics used on women. staff doesn't listen and makes up numbers, they don't stand behind their products/cars but thy tell you how great high pressure tactics used on women. staff doesn't listen and makes up numbers, they don't stand behind their products/cars but thy tell you how great Volvos are and how they hold their value, but when you try to trade one in with them they give you the low end of blue book for dealer in fair condition at best. they will tell you they will make it right and then another staff member calls and is rude and threatening.. very unprofessional all the way around. More

No customer support I had a horrible experience with my new 2015 Volvo T5 Premier that I bought from Volvo of Dallas (Plano, Texas) in March. The car was presented to me I had a horrible experience with my new 2015 Volvo T5 Premier that I bought from Volvo of Dallas (Plano, Texas) in March. The car was presented to me as “loaded” - however I found out the next day that the odometer had 5,965 miles on it and the car had no navigation. The salesman was in a rush to close the sale and he did not mention that the car was a demo or service rental. When I asked him during the discussion if the car had a map, he answered “yes”. He also did not offer a test drive as it was late in the evening. The dealership refused to accept responsibility for these misrepresentations. The Volvo CEO did not bother to answer my letter, but his secretary called to say that Volvo's position does not change. All this in spite of the fact that the Premier trim includes navigation, although this car did not have it installed. Finally I was offered a compromise by which Volvo would pay for half of the cost of the navigation unit, the dealership would pay for the labor, and I would have to pay $900! All that for a car with a sticker price of $38,120! Shame on them! Noted that I have been a 45 year customer of Volvo, I bought several new cars from the same dealership before they changed ownership recently, and I bought several used Volvos for my children. I will never recommend to anybody to do business with this dealership, but if they insist on buying a Volvo, scrutinize the salesman and get every detail in writing. More

Honest Review So, my 2 little ones, wife and I are in the market to buy a seven seater SUV. We live in Flower Mound, so this dealership for Volvo so the closest to So, my 2 little ones, wife and I are in the market to buy a seven seater SUV. We live in Flower Mound, so this dealership for Volvo so the closest to us. Upon reaching the dealership (one small sign for "sales") we see and trying look for a parking space (none!). We had to park in one of the new Volvo car spots. We get to this service looking building, which apparently the sales office. We were greeted by the gentleman "Scott", the manager, who was nice and handed us over to "Barry", who seemed nice as well. He got us to the new vehicle parked on a ramp (XC 90 2016), which was wonderful looking. He popped the trunk open and started describing the model name and the cost. Then that was it. 90% of the questions from there on that I asked, were answered as either, not sure of it is the paper (a black and white cheap paper showing 3 model options, laid out in a 8 size font with small dots that would literally take a scale to line up and look for the right reponse). I knew much more about the vehicle than he did! He came on the test drive with us and every 10-20 feet kept showing us the directions on the road including reminding us of speed limit. It seemed like he owned the car, there was just no room for us to freely look around! Coming back to the dealership he asked me twice if I would be able to park it back!!! The dealership was much worse than a Toyota dealership in aesthetics, courtesy, professionalism of people, knowledge, approach and general kindness! The secretary even had no manners!!! I have never in my 15 years experience of buying cars from Toyota to Nissan to Acura to BMW to Porsche have ever seen such kind of unprofessionalism, literal rude service to pathetic knowledge of people selling a 60+k $ car. There is literally no way I would either step back there or recommend even my worst enemy got it there! So sorry to say, but only reason someone might buy a car from there would be either a crazy sale, or an insanely good car and ready to ignore everything else. A couple of small things at the end (believe me I could write a book on this, but running out of my precious time and text space on here); asked him for a brochure; response > "it's on the Internet", we liked the car except a stiff ride, there is an air suspension option right, response > let me see (looking on the computer in his cubicle, not even having the courtesy to offer me to sit down) > "I don't see how it should make a difference in ride here". Then Inask someone right outside the cabin, and this guy is standing 15 feet away leaning on a Volvo sedan and saying its a 1800$ option and makes a difference yes. So I ask him if there is one I could try, Barry steps in, "oh no, we cannot do that at all, can't even dream of doing that at all". I was puzzled and then the other gentleman told me, while walking away, we sold the last car with this "first edition" which had the option this morning to someone. Hence I knew why Barry mentioned so! He didn't even have the courtesy to give me his card, or something in the lines of thank you for coming or we can get you a prize on it etc. it's like we weren't even welcomed there! So I approached Scott the manager about this while leaving, who was dumbfounded and had not much to say even! Worst, odd and humiliating experience ever! I did not have to do but just sit and watch make them one blunder after the other!!! Good luck if you are going there!!! More