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Crest Volvo Cars

Frisco, TX

4.9
1,985 Reviews
Crest Volvo Cars is a premier Volvo dealership in Frisco, TX. We have grown rapidly every year since our humble beginnings, and have served as your Dallas area Volvo dealer with pride and unwavering gratitude since our very start. Our Frisco Volvo store features a large selection of inventory, and terrific Volvo Parts and Service departments. Stop by and be sure to browse our marvelous collection of new and certified used Volvo cars, coupes, and SUVs. Our remarkable selection of new and used certified Volvo cars and SUVs will leave you breathless; we offer unique luxury greats like the VolvoXC60, Volvo S60, and the highly popular Volvo XC 90. Our helpful sales staff is here to guide you through a hassle-free purchasing experience that is designed to leave you with the Volvo of your choice at the absolute lowest price available. At Crest Volvo, we aren't just here to sell you a car; we're here to give you the whole Volvo experience. Test drive a deluxe Volvo, speak with our knowledgeable sales team, choose a Volvo financing option that works for you, and then walk away with a top quality vehicle that matches your personality. At Crest Volvo, we promise you a convenient car buying experience you won't soon forget.
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6020 State Highway 121

Frisco, TX

75034

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Showing 1,985 reviews

July 26, 2010

Went in looking for a used vehicle, originally looking at the Acura but test drove other cars as well, Chris and financing did everything they could to put me in a car. A much better experience then the one More

by CarnTx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Pate (Sales), R. Taylor (Finance)
Oct 27, 2010 -

CarnTx responded

Well, Im back just a few short months later, and boy has my mind changed about this dealership. I have an attorney involved, the State of Texas involved, I just called and email Volvo Corporation but should have known they would be be of no help. I drove off the lot not knowing that this car I just purchased had a bogus inspection done, it didn't have brake lights, the head lamp wasnt working, I now have a leak in my heater core.. I took it back because I was smart enough to purchase a warranty but the service team there sure doesn't know what they are doing, they "can't find anything wrong" I would be happy never seeing this place again, but until they make this right I will be right on the coat tails of everyone in that dealership. No one has the courtesy to call anyone back, or fix an issue. I have proof that that the car wasn't inspected correctly. All the sudden they want to say they put new brakes and tires on the car before they sold it, funny how previously I spoke with someone in service and they never said so, the Dodge place they sent my vehicle to, because they couldn't fix it, says the brakes only have 50 % left on them.. someone isn't telling the truth someone. Dishonesy dealer, they have no morals and will take advantage of you if they are still up and running after the state investigates. All I asked was that they make things better. Now I want them to take the junk they sold me back, return my money and what you show on my paperwork you gave for my trade and I will go away!!

Nov 15, 2010 -

Crest Volvo Cars responded

CarnTx, I understand that you are frustrated but you are upset with the dealership over things that are out of our control. You stated that you were happy and would recommend us in your original review and then changed your mind over items that were broken on your vehicle which we cannot find any problem what so ever with. We gave you a complimentary car to drive and kept the car here multiple days to check and re-check issues that honestly now I don't believe were ever real problems. The indication to the dealership on your last visit is that you wanted us to trade you out of this car into another car. We even tried that to keep you 100% satisfied (like your original visit) but unfortunately for private reasons that I will not disclose we could not do that. I'm sorry again that you are upset with the dealership but I feel we have done all we can do to make you happy.

July 01, 2010

Lyn Ford is exceptional when it comes to servicing my Volvo S60 (and the S80 before that). He has time and time again given above and beyond customer service to us. Not only has he provided capable adv More

by dhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
June 03, 2010

Lyn Ford has consistently given good advice and service above and beyond the norm. He helps me make sure that my car is well maintained without recommending unnecessary services. He is always willing to More

by Jo Waller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyn Ford
May 14, 2010

This was the BEST car buying experience I have EVER had. Everyone in the sales department was outstanding, knowledgeable and willing to 'go the extra mile' to make my purchase both cost effective and assure More

by acardenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Pacheco
March 26, 2010

First class operation throughout the organization. They listened to my needs and addressed all of my concerns. The process was actually enjoyable. I would and have recommended Chris and Volvo of Dallas to More

by Magoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
March 04, 2010

PURCHASED 04 JAG ONLINE 03/03/10 FROM DEALERSHIP EBAY LISTING. PURCHASED THE JAG WITH THE BUY IT NOW OPTION WHILE ON THE PHONE WITH CHRIS, GAVE CHRIS PAYMENT INFORMATION, INFORMED HIM WE'D PICK UP THE VE More

by MLHEIN74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CHRIS PATE AND SALES MANAGER "JOHN"
October 19, 2009

There is no other Volvo dealer in America I would prefer to deal with, from the always exhuberant greeting at the front desk, the sales team is tops, and service (many years) after the sale is top notch. Th More

by patclarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Walker
December 15, 2008

I took by car in for a 45,000 mile service. It was not ready when I arrived the next morning and had to wait for 1 hour for them to finish. That afternoon, my tried to start my car and the battery seemed More

by valray55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lyn Ford
June 10, 2008

I have issues with my paint job, the car had 670 miles on it and it sold as a new car. I took it in for some curbing on the front bumper they fixed it. I noticed the next time I hand washed it, it had some t More

by Morris Ramsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brendon
April 11, 2008

Bought a used vehicle here. Olivier also helped me, must have told me 10 times "we are the most prestigious used dealership in texas" please. If you are the best at something, you don't need to tell every More

by mybuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Olivier
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