Crest Volvo Cars
Frisco, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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This review is intended to alert and protect consumers This review is intended to alert and protect consumers from smarmy, unethical sales-BULLIES. Throughout my experience with Volvo of Dallas, This review is intended to alert and protect consumers from smarmy, unethical sales-BULLIES. Throughout my experience with Volvo of Dallas, Chris Chiv and Jeremy Hernandez slithered through the spectrum of sleaze; employing high-pressure intimidation tactics, falsely advertizing and (as I've also read on many other consumer reviews) brazen, bold-face lying. My story is rather long, but I feel that an accurate, detailed account of the facts is necessary to illustrate the depths of deception Volvo of Dallas sank to in attempts to sell me a lemon of a car. When I initially viewed the 2005 Saab 9-3 Linear w/Manual Transmission on Volvo of Dallas’ website, I noticed that there was a significant mileage discrepancy between the CarFax report (72,000 miles) and Volvo of Dallas’ picture of the odometer reading (58,155 miles). I called Volvo of Dallas and was directed to used car salesman, Jeremy Hernandez. Jeremy dismissed the mileage discrepancy; calling it 'fat finger'. It didn’t make sense to me how 'fat finger' could be responsible for typing a rounded number of 72,000 miles instead of a specific number of 58,155 miles. I was suspicious, but I wanted to see the car in person, so I scheduled a test drive. Upon entering Volvo of Dallas, I was greeted with a chilly reception from the entire staff; no one smiled or said hello (not even the receptionist that called Jeremy to the front to meet me). They all silently roamed about, with cold, blank stares. As Jeremy approached me, his first words were 'Oh, I didn’t think you were gonna show up.’ An odd introduction, as I was on time, and I had never cancelled an appointment with him...I had never done business with Volvo of Dallas. Jeremy told me to wait while he got the keys for the Saab. I watched him as he entered Chris Chiv’s office. They talked and stared at me. I was approximately fifteen feet away. This would have been a great opportunity for Mr. Chiv to actually get up from his desk, walk the distance over to me, and introduce himself. Instead, he remained seated on his throne and sent Jeremy over several times to ask me questions; then back again (and again) to deliver the answers to him. I was potentially interested in trading in my car. They wanted my keys so they could inspect it. After all the exchanges were completed (and after all the indirect questions Chris asked Jeremy to ask me were sufficiently answered for Chris, by Jeremy), Jeremy trudged, one last time, down the well-beaten, fifteen foot trek back to me; keys to the Saab in hand. Jeremy walked me to the car, which turned out to be the WRONG car. When we finally got to the Saab I was interested in driving, it was filthy and covered in bird excrement. I was shocked, as I expected that the car would look presentable (or at least...like a car; not like a dirty park bench). Jeremy assured me 'that there was nothing to worry about.’ I opened the car door to find that the pictures on their website were not of THIS Saab’s interior. The interior (for the 2005 Saab 9-3 Linear w/Manual Transmission) posted in the pictures on Volvo of Dallas' website was LIGHT, almost a bone-gray color, but in person, it was DARK gray; practically black. I mentioned to Jeremy that the interior was nothing like the pictures. Jeremy claimed that because the windows were tinted...the interior 'appeared' darker...(Really, Jeremy??? I'm inside the vehicle!) Eager to turn on the AC, as it was 103 degrees that day, I started the engine. I attempted to turn on the AC, but nothing happened: No blower, no lights...NOTHING. Jeremy was noticeably frustrated. He fumbled with the knobs and buttons, insisting, 'It’s gotta work!' 'We must be doing something wrong!!!’ I told Jeremy that there was no way I could drive very far without an A/C. I turned out of the parking lot. The heat was unbearable. I quickly circled the small cul de sac and returned to the lot. We opened the doors and re-entered the frosty cold air of Volvo of Dallas. I must admit that eerie chill I initially experienced, felt somewhat refreshing after being stuck in a HOT, MUSTY COFFIN-OF-A-CAR on a SCORCHING summer day in Texas. Jeremy went to speak Chris Chiv who apparently 'jolted' Jeremy’s memory, because prior to this, Jeremy had ZERO knowledge of the A/C NOT working. Jeremy returned and arrogantly recited, 'OF COURSE THE A/C DOESN'T WORK! THE CAR WOULD BE MUCH MORE EXPENSIVE IF THE A/C WORKED!!!' 'WHY WOULD MY MANAGER FIX THE A/C UNTIL WE SEE SOME MONEY FROM YOU???' I mentioned that the ad clearly stated Air Conditioning... without 'CONDITIONS'. To summate the rest of the visit, they offered me a laughable trade-in offer without even looking at my car. Jeremy rattled off some numbers from a sheet his finance manager sent over, rose from his desk (a cue for me to follow suit), as if to say 'we are done' and informed me that I would be driving a loan car for the next few days, while they were fixing the A/C in the Saab - FREE OF CHARGE! WAIT...WHAT??? I stopped Jeremy in his tracks to recount my experience with Volvo of Dallas thus far because he was obviously delusional. He already had me in a loan car; I had agreed to nothing. I reminded him of every discrepancy: The mileage, the conflicting color of the interior, the NON-EXISTENT A/C - THE LIES! Jeremy seemed stunned, as if he couldn't calculate how the events leading up to that moment didn't result in a sale. He asked whether there was 'anything more' he could do 'that night' to put me in 'that Saab'. I replied, 'Seriously, Jeremy...how can you even say that with a straight face?' I told him that I would contact my mechanic. I told him that I wanted the car inspected by someone I trusted. Jeremy said ok. However, when I arranged for my mechanic to inspect the car, Jeremy suddenly changed his mind; Jeremy told me that I couldn’t take the car 'UNTIL WE AGREED ON SOME SOLID NUMBERS!!!’ I FIRMLY responded that I wouldn’t agree to anything without having the car inspected. Jeremy's bullying persisted. He began screaming, 'YOU DON’T KNOW WHO YOU ARE DEALING WITH!!! WE ARE VOLVO OF DALLAS!!! NUMBER ONE VOLVO DEALERSHIP IN THE WORLD!!!' My response to Jeremy was that perhaps he didn’t realize who he was dealing with...AN EDUCATED CONSUMER. At this point, Jeremy told me that there were three other people interested in buying the car and hung up on me. I hope that none of you out there bought this car (VIN: YS3FB45S751053925). I was advised by both Saab experts and legal professionals that this was a SHADY deal. My goal is to inspire others to come forward and share your experiences. I am quite certain that my story is not unique. I have read similar horror tales of Volvo of Dallas' lying, bullying etc. I am convinced that the majority (of their positive reviews) is BIASED and is NOT written by typical average-Joe customers. FYI - Here's a tip from Texas Attorney General, Greg Abbott: 'Buyers who are shopping for a used car can make a more informed purchase by taking it for a test drive and having an independent mechanic inspect the vehicle prior to the sale. If the seller doesn’t allow either examination, the consumer should reconsider whether to buy the car.' I wish all of you out there FAIR DEALS and HAPPY SHOPPING EXPERIENCES. More
Volvo of Dallas has had my car for 4 WEEKS to fix minor things: loose body piece on passenger side near the front tire, busted speakers, and a check engine light that was due to not having closed the gas c things: loose body piece on passenger side near the front tire, busted speakers, and a check engine light that was due to not having closed the gas cap tight enough. Nobody I talked to knows what's going on. They all say that they will take care of it, but they don't call back. More
My family and I had purchased vehicles from the same person since 1988. He retired not long ago and it was time to find a new salesman. We went to Volvo of Dallas where we had purchased my wife's car. person since 1988. He retired not long ago and it was time to find a new salesman. We went to Volvo of Dallas where we had purchased my wife's car. We were greeted by Kevin Kleine. Kevin was extremely helpful. My wife and I really wanted to JUST LOOK at cars as we were still a month away from actually needing to buy one. Kevin was so friendly and not pushy, that we decided to give him our business that day. He went above and beyond to find exactly the car we wanted, and they gave us the car we test drove for 4 days until our car was driven off the truck. It was a terrific experience overall, we are glad Kevin is now our local dealer. More
I purchased a Used Volvo from this Dealership 8/09 for a Daughter. The A/C compressor went out and I am happy to say the 'Team' at this dealership worked together to help repair this with the amount of mone Daughter. The A/C compressor went out and I am happy to say the 'Team' at this dealership worked together to help repair this with the amount of money I had budgeted for this! As a Woman of Faith, I can't say enough, I felt completely Blessed! This car will soon be traveling to Texas Tech where this Daughter has rec'd a Soccer Scholarship and I know her travels will be guided! I would def. recommend this dealership for anyone considering buying a car for a child or in need of a service repair! ~Well done Good and Faithful Servant! More
superior customer service, puts the needs of the customer first, friendly caring, and no nonsense in purchasing. No game playing, quality product. I had no intentions of buying a car on my visit to the show first, friendly caring, and no nonsense in purchasing. No game playing, quality product. I had no intentions of buying a car on my visit to the showroom, we just knew the Volvo s60 was one of the cars on our list of considerations. We had not driven the car, only seen it in the local car show. Kevin was nice enough to visit with us and tell us about the programs available. We were interested in checking into leasing to see if it was an option. To get some of the information we had to have them look at our trade and give us a number so we could have a clear picture. The trade value is what made our ultimate decision on purchasing that evening. There was no sleezy sales tactics, they just wanted to make the sale. Ultimately we got great service and have offered the gentlemen who assisted us, a return of customer service help in purchases in our lines of business should they every need it. I will recommened them, personally and the volvo dealership to anyone I can. I would purchase another car with them anytime. More
Kevin was very helpful to us as we needed to much work over the phone. We were coming there to purchase a car from out of state b/c our local dealership was not very helpful. Kevin was very easy to talk t over the phone. We were coming there to purchase a car from out of state b/c our local dealership was not very helpful. Kevin was very easy to talk to, and very eager to help us. He had no problems finding out all the info we needed to know in a timely manner. He was also very helpful in giving us information about euro delivery. I would recommend him to anyone looking for a new Volvo. More
Since the beginning of the year, my wife and I were trying to decide which vehicle to purchase next. Since my lease was coming up on my VW Jetta I want to find a car a step up but with similar features trying to decide which vehicle to purchase next. Since my lease was coming up on my VW Jetta I want to find a car a step up but with similar features. We test drove the BMW 325i and the Audi A4. Both are great cars but for the power, price, features, safety and because of the great staff of Volvo of Dallas, Volvo quickly became our #1 choice. On 4/9/2011 my family and I visited Volvo of Dallas for the first time and we were quickly and professionally greeted at the door. We met with Marc Waitzman who took the time to explain every detail about the 2011 S40 T5 during our test drive. I believe Marc had us at “hello”. The only problem we had was the color combination we wanted. We wanted the Flamingo Red with dark interior and the Bliss option. Unfortunately, the dealership did not have this car on the lot. Marc promised that they would locate the vehicle and give us a call. Since Marc was going on vacation he left us in good hands with Kevin Kleine. Kevin was able to step right in and locate the exact vehicle we wanted with one exception – it had extra features that we did not expect. Because the vehicle took longer than excepted to be shipped from Oklahoma and there were only 2 cars left in the nation with the exact color and features we wanted, they allowed us to purchase this vehicle for the same cost of our original specification. This was allowed because of Volvo of Dallas commitment to customer satisfaction. During this process Curt Mills introduced himself to us and made the wait worthwhile. I could go on and on about this dealership. This is by far the best car buying experience I ever had! Thank you Marc, Kevin, Curt and everyone else that was involved! More
I purchased a 2011 Volvo XC60 from this dealership about 2 weeks ago. This was by far the best car purchase experience I have ever had. From the moment I walked in and throughout the entire process, I was 2 weeks ago. This was by far the best car purchase experience I have ever had. From the moment I walked in and throughout the entire process, I was treated with nothing but respect. I did not feel pressured or manipulated as was my experience with previous car purchases at other dealerships. In fact, I was surprised at how quickly and easily Jeremy was able to complete the transaction and put me in my vehicle. I actually enjoyed the purchase and I have already recommended Volvo of Dallas to several friends. More
I called to make sure a vehicle was in stock before I came in. They told me it was in stock but a few hours later when I got there they told me they sold it. It is now two weeks later and the car is stil came in. They told me it was in stock but a few hours later when I got there they told me they sold it. It is now two weeks later and the car is still listed on the website. I believe they are intentionally decietful about their inventory to bring in customers. More
I purchased a 2011 S80. Jason took the time needed for me to feel totally at ease with the vehicle and its bells and whistles. He did so graciously and without the hint of pressure or push to the next gue me to feel totally at ease with the vehicle and its bells and whistles. He did so graciously and without the hint of pressure or push to the next guest. I will gladly refer friends to the dealership and highly recommend any of their staff to assist. They are geared for greatness and I seriously look forward to my first service visit!! They should really be a 10 for rockstars. More