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Crest Volvo Cars

Frisco, TX

4.9
1,985 Reviews
Crest Volvo Cars is a premier Volvo dealership in Frisco, TX. We have grown rapidly every year since our humble beginnings, and have served as your Dallas area Volvo dealer with pride and unwavering gratitude since our very start. Our Frisco Volvo store features a large selection of inventory, and terrific Volvo Parts and Service departments. Stop by and be sure to browse our marvelous collection of new and certified used Volvo cars, coupes, and SUVs. Our remarkable selection of new and used certified Volvo cars and SUVs will leave you breathless; we offer unique luxury greats like the VolvoXC60, Volvo S60, and the highly popular Volvo XC 90. Our helpful sales staff is here to guide you through a hassle-free purchasing experience that is designed to leave you with the Volvo of your choice at the absolute lowest price available. At Crest Volvo, we aren't just here to sell you a car; we're here to give you the whole Volvo experience. Test drive a deluxe Volvo, speak with our knowledgeable sales team, choose a Volvo financing option that works for you, and then walk away with a top quality vehicle that matches your personality. At Crest Volvo, we promise you a convenient car buying experience you won't soon forget.
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6020 State Highway 121

Frisco, TX

75034

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Showing 1,985 reviews

June 28, 2011

This review is intended to alert and protect consumers This review is intended to alert and protect consumers from smarmy, unethical sales-BULLIES. Throughout my experience with Volvo of Dallas, More

by Mishe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Hernandez, Chris Chiv, and other 'faceless managers'
Jun 29, 2011 -

Crest Volvo Cars responded

Eleni Brooks, I would like to start by apologizing for your disatisfaction. We work very hard to try and protect our reputation as you can see by the results of our overall online rating. Although I can say that I understand that you are upset I think you are really going out on a limb to make accusations like you did. Our stores success is directly related to the overall customer "experience". I don't think that you become the nations largest and #1 volume Volvo store by not taking care of customers. Customer satisfaction in fact is not only important but #1 in everything that we do. There is a very simple answer to your "conspiracy theory". There were 2 Saab's very similar in age and mileage. One was the light and one was the dark interior. Also one had an automatic and the other was a manual transmission. If you would like I will email you both sets of pictures. The original vehicle you had called on was sold the day you came for your appointment. Your salesman was unaware that there were two vehicles as we had traded for them both around the same time and just like to you they were all too similar. As for the AC it was in fact broken and we explained to you that we could repair it but it would add to the cost of the vehicle. In fact we had already diagnosed it but since all of the Saab dealers in the metroplex had closed down it took us longer than expected to get the parts. That is the reason we even put the car on the lot. Time is very valuable to us in my business and we have to get the cars listed and online in order to expect to sell them. Just like your salesman told you we did have every intention to repair the vehicle but as I said before every dollar we spend to recondition a car goes to the cost of the vehicle. Your salesman was in fact 100% honest with you that the carfax report was "fat fingered". However your definition and his are a little different. By "fat fingered" he was implying a mistake was made, that was the truth. The mistake was made when the mechanic did not slow down to take the exact mileage off the car prior to closing the tint ticket. It happens quite frequent and as a matter of fact has already been cleared up by carfax for the new owner. So here are my questions to you Eleni. 1. If what you said in your initial review was true than why did you even make arrangements to come look at a car that you clearly didn't believe we were honest about? 2. If the salesman mistreated you or any of the other staff than why were you inside working #'s as if you wanted to buy the car? 3. If you truly had no intentions to buy after your initial greeting, working with your salesman, etc.... than why were you going to bring the car to a third party mechanic to have it inspected? I think the answer is pretty evident. We did sell the car to another customer before you had the opportunity to follow through with taking it to a mechanic. You did not leave us a deposit to reserve the car for you and did not want to take it with you that night due to the AC. I completley understand but don't think it's fair to the staff or the store for you to bad mouth us simply cause we made a deal with another customer.

May 13, 2011

Volvo of Dallas has had my car for 4 WEEKS to fix minor things: loose body piece on passenger side near the front tire, busted speakers, and a check engine light that was due to not having closed the gas c More

by lejosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Craighead, Chris Pate, Darren, Heath Timmons
May 11, 2011

My family and I had purchased vehicles from the same person since 1988. He retired not long ago and it was time to find a new salesman. We went to Volvo of Dallas where we had purchased my wife's car. More

by rxcotten9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kleine
May 10, 2011

I purchased a Used Volvo from this Dealership 8/09 for a Daughter. The A/C compressor went out and I am happy to say the 'Team' at this dealership worked together to help repair this with the amount of mone More

by hpalazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Davis
April 26, 2011

superior customer service, puts the needs of the customer first, friendly caring, and no nonsense in purchasing. No game playing, quality product. I had no intentions of buying a car on my visit to the show More

by rondacarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kleine, Chris Chiv, Christopher Chiv
April 25, 2011

Kevin was very helpful to us as we needed to much work over the phone. We were coming there to purchase a car from out of state b/c our local dealership was not very helpful. Kevin was very easy to talk t More

by domiluvsjessi
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kleine
April 23, 2011

Since the beginning of the year, my wife and I were trying to decide which vehicle to purchase next. Since my lease was coming up on my VW Jetta I want to find a car a step up but with similar features More

by nhawthorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Waitzman, Kevin Kleine, Curt Mills
April 15, 2011

I purchased a 2011 Volvo XC60 from this dealership about 2 weeks ago. This was by far the best car purchase experience I have ever had. From the moment I walked in and throughout the entire process, I was More

by clynnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hernandez, Chris Chiv, Jeremy Hernandez
April 09, 2011

I called to make sure a vehicle was in stock before I came in. They told me it was in stock but a few hours later when I got there they told me they sold it. It is now two weeks later and the car is stil More

by Noneone
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Barry
March 28, 2011

I purchased a 2011 S80. Jason took the time needed for me to feel totally at ease with the vehicle and its bells and whistles. He did so graciously and without the hint of pressure or push to the next gue More

by shellyp2011S80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lee
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