Crest Volvo Cars

My experience with Volvo of Dallas was great. Yahya greeted us as soon as we drove up and immediately made us feel comfortable and welcome. He clearly strives to remove the stress from the car buying greeted us as soon as we drove up and immediately made us feel comfortable and welcome. He clearly strives to remove the stress from the car buying experience and help you have fun during the process. He took the time to understand what I was looking for, and he was thorough in explaining the features of each car I test drove. He was patient and did not try to push additional features on me. Once I settled on a model, Yahya searched every inch of the lot before determining the dealership didn't have one with the features I wanted in the color I desired in stock. He quickly located exactly what I was looking for (in another state) and arranged for it to be delivered to me within a week. Since they were buying my old VW, they even provided a loaner for me to drive while I was waiting. Everyone I encountered during the purchase was very pleasant and helpful, and I love my new car! I look forward to maintaining a relationship with Volvo of Dallas for many years. More

Yahya Asgharnia, My car buying experience, was Yahya Asgharnia, My car buying experience, was wonderful, due to the customer service by Yahya. He made my dream come true, and is like a friend you Yahya Asgharnia, My car buying experience, was wonderful, due to the customer service by Yahya. He made my dream come true, and is like a friend you always had. One of the honest, willing to work with you and caring salesmen, I ever met. You cannot go wrong in working with him to get your dream car! Yours, Jill Marie Hegna More

This dealership is flat out pathetic. They screwed up the service work on my car. When I called, they were very slow to respond or correct. I contacted the GM, Pedro, and he did not even take the time the service work on my car. When I called, they were very slow to respond or correct. I contacted the GM, Pedro, and he did not even take the time to return phone calls. In my business, if I screw up with a customer, I apologize and I return their phone calls. Stay away from this dealership. Stay away from Volvo! More

I first visited this dealer when I shopped around to replace my 10 year-old Toyota Highlander. I am looking for some family friendly, safety and reliable vehicle. Yahya greeted me at the building when I replace my 10 year-old Toyota Highlander. I am looking for some family friendly, safety and reliable vehicle. Yahya greeted me at the building when I came with my kids. He explained me in details about the viable choice. Finally I decided to buy one Volvo XC90. With no burned out the budget, a certified pre-owned is a good choice. Yahya has a great deal of patience when I did test drive several times and also in the process of negotiation. I was very satisfied at his service and like to work with him in the future car purchase. More

I spoke to Yahya on the phone and made an appointment to come in and see him about purchasing a car. The day that my husband and I could come to the dealership was his day off. He came anyways and spent a come in and see him about purchasing a car. The day that my husband and I could come to the dealership was his day off. He came anyways and spent as much time as was needed to ensure we purchased a vehicle that was perfect for us. Not only did he come on his day off, he showed many vehicles, to make sure the car we purchased was the perfect car for our family. He really cares about his customers and is very professional. Jack Shank was also so amazing and the team at Volvo of Dallas in Frisco made our experience amazing. Our whole family is now only going to go to this dealership because service like this is hard to find. If you are looking for a new car call and ask for Yahya! More

Yahya greeted me right when I walked in the door, listened to exactly what I was looking for, and had me test drive a great car right away. I started to get discouraged when I thought I couldn't affo listened to exactly what I was looking for, and had me test drive a great car right away. I started to get discouraged when I thought I couldn't afford the exact car that I wanted. But Yahya assured me that I could after working out a payment plan for me. I am so happy with my new purchase! I was so nervous about buying a new car, but Yahya helped me feel comfortable and relaxed through the shopping and buying process. It was very enjoyable! I will recommend him and Volvo of Dallas to all of my friends! More

This was a positive experience for me the guys I worked with were great from sale to close. Very satisfied overall with my purchase and look forward to many more. with were great from sale to close. Very satisfied overall with my purchase and look forward to many more. More

Worse ever. Purchased used car, ended up NOT being what I wanted but I needed a car and went with it, then after getting a horrible interest rate, which was my fault for not double checking that, they stuc I wanted but I needed a car and went with it, then after getting a horrible interest rate, which was my fault for not double checking that, they stuck a warranty policy on as well as an on guard policy when what I really wanted was the credit life policy. They would not fix the problem the following day, and I was met with threats of IRS audit to bamk fraud. After calling the Attorney General they told me to cancel the warranty policy and insurance throught the carrier direct which I did. When I called On Guard they told me that the price was refunded and sent back to the bank. I thought the nightmare was finally over. SIX weeks after I have the car I get a shred you down like a shrub voice mail, yes he was dumb enough to leave it on vm, that they were going to repo the car and have me arrested. I called the bank and all the bank needed was a copy of my last 1099, I faxed that to the bank and thought it was over, then Casey calls again and I spoke with him and his deamenor was rude and condesending. He was talking to other people in the background saying, 'Now she is saying....." I am saying what? I had not heard from them in six weeks!!!! Sent the bank the proper paperwork and you would think they would want the drama, turmoil and strife associated with this deal to be over but they didn't. Upon calling Van Tuyl coporate offices in Irving TExas and talking to Mellissa I got it all straightened up and they have quit calling to harrass me and or leave ugly voice mail messages. Kind of funny in the day and age of youtube that someone would leave such a message, the next person may put the vm on youtube, for the world to hear. ALl the GM or FI guy needed to do was call me and leave a detailed voice message saying the bank needed a copy of a document or better yet, send me a letter. Never happened, they had some sales mgr call to beraid me. More

Wife took 2008 S40 to Volvo of Dallas to have tires replaced and they recommended Good Year tires. They installed 4 new Good Year tires and did a total 4 wheel alignment and we were satisfied with the replaced and they recommended Good Year tires. They installed 4 new Good Year tires and did a total 4 wheel alignment and we were satisfied with the results until a year later. Was looking at the tires the other day and noticed hardly any tread left on both sides of the front tires. Took the car to Volvo of Dallas and dropped it off. Called back checking on warranty details and price and we are being told that there is no warranty on those tires and they also do not carry that tire anymore. I have never bought any tires that do not have a warranty especially a Good Year Tire and the total alignment that was done also should warranty the tires. They did not say anything was wrong with the car causing this problem and most likely they have checked this out so they could correct the problem if need be. They want to charge us $381.00 for two new tires. Obviously, they have stopped installing this type of tire because they do not last very long and we believe that they should at least be somewhat responsibe for part of the replacement cost and they are not willing to share the expense. We are going to pick up the car and have the tires replaced elsewhere and we are contacting Good Year about this situation. Very bad experience dealing with Volvo over the phone. We have used this dealership for many years and even when it was located in Plano. (Update), Just got the car back from NTB and they installed two new front tires and front and rear end alignment for around $300.00. They said the back tires were fine while Volvo was saying they needed to be replaced also (we didn't bother getting a price for rear tires from Volvo). I am wondering if Volvo of Dallas did the front end alignment correctly when they installed the entire set in the beginning? Volvo of Dallas has just lost a customer for life! More

Everything is great until you get your car back from service, and you find service done incorrectly, or done with the wrong parts. Every time I have taken my car here for repair I have had to take it ba service, and you find service done incorrectly, or done with the wrong parts. Every time I have taken my car here for repair I have had to take it back in because the wrong part has been used, or the item that needed fixed wasn't, and they replaced something else that didn't need replacing. My car has squeaks, and sticky doors do to service at Volvo of Dallas. I fear for the service that is done on parts that I can't see. Maybe it was done, maybe it wasn't no one knows because Volvo of Dallas has no quality control. More