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Crest Volvo Cars
Frisco, TX
2,316 Reviews
Crest Volvo Cars is a premier Volvo dealership in Frisco, TX. We have grown rapidly every year since our humble beginnings, and have served as your Dallas area Volvo dealer with pride and unwavering gratitude since our very start. Our Frisco Volvo store features a large selection of inventory, and terrific Volvo Parts and Service departments. Stop by and be sure to browse our marvelous collection of new and certified used Volvo cars, coupes, and SUVs. Our remarkable selection of new and used certified Volvo cars and SUVs will leave you breathless; we offer unique luxury greats like the VolvoXC60, Volvo S60, and the highly popular Volvo XC 90.
Our helpful sales staff is here to guide you through a hassle-free purchasing experience that is designed to leave you with the Volvo of your choice at the absolute lowest price available. At Crest Volvo, we aren't just here to sell you a car; we're here to give you the whole Volvo experience. Test drive a deluxe Volvo, speak with our knowledgeable sales team, choose a Volvo financing option that works for you, and then walk away with a top quality vehicle that matches your personality. At Crest Volvo, we promise you a convenient car buying experience you won't soon forget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,316 reviews
July 16, 2018
Great Service Great overall experience. Service was friendly. Sales was on top of everything. My wife loves her XC 60. The free car washes for life are a big positi Great overall experience. Service was friendly. Sales was on top of everything. My wife loves her XC 60. The free car washes for life are a big positive also. More
by Kpayne
Employees Worked With
Paul Bochniak, Jeremy Hernandez, Duncan McPhail
July 11, 2018
Volvo lease Excellent service We are treated well and all questions answered Listen to our requests and very patient Overall we are happy with our experience Excellent service We are treated well and all questions answered Listen to our requests and very patient Overall we are happy with our experience Thanks More
by Jyo
July 09, 2018
Poor Service Department-continuously Crest dealership service department continues to decline to a near bottom low over the past 5 years. And I have gone through two service representati Crest dealership service department continues to decline to a near bottom low over the past 5 years. And I have gone through two service representatives (they both no longer there). The past few service visits (as required by the extended warrantee to have the vehicles serviced at their facility) Crest has made many mistakes. They don't listen to their clients...some examples of mishaps, errors and unannounced changes.... The 27 "World Class Inspection" has now been downgraded to be called 27 Mulit-point inspection" The service charged $4.93 for an "Expendable & Enfironmental Disposal Fee". What? I had a tire rotation...nothing was "disposed of" at that service. State Inspections...charged, and then offered complimentary at no charge, and now charging again. Pick one Crest. On one incident, they increased the mileage to my vehicle on the paperwork over 20,000 miles after a day's service. Calling them on this serious error, they had to go a great lengths to get this mistake corrected. Another incident involved an allignment (of which they were mistakingly charging me -this was covered under the warrantee service agreement), and the stearing was off upon return of the vehicle and the vehicle had to be brought back in for another correction. Past few "oil change" services, it was noticed that they errored again and were stickering the vehicles to have an oil change at every 12 months. Both my vovlos require at 6 months. Calling them on this error, the service rep stated that "Oh, this does not happen that often". It happened twice on both my vehicles. (4 times to one customer is not often?. This can affect any warrantee agreement if not documented correctly. Battery replacement event: I had requested for Crest to retain the prior battery (as it was under warrantee with another retailer when having to have it previously replaced when it died while on a road trip). Crest discarded the previous battery...then had to go dumpster diving to retrive the battery. Fortunately it was found. This current event, they were trying to charge me for a simple oil change advising me that my warrantee had expired. It was extended at an expensive cost to September 2019. They continue to not get it right and know their customers.. Lastly...the facilities are dirty and shameful...and have been for some 4 years of them being there, and progressively getting worse. They keep saying they are "moving" to a new facility, but yet they are still there exposing the high paying clients to substandard surroundings. This is so disappointing. Only writing of these negative experiences...you decide if you choose to go there for service. More
by Disappointed
Employees Worked With
Jeremy Hernandez
July 09, 2018
Great customer service My husband and I came into Creat Volvo with an open mind, unsure of what model would be best for us. We knew we were looking for an suv, but needed to My husband and I came into Creat Volvo with an open mind, unsure of what model would be best for us. We knew we were looking for an suv, but needed to try out a few to see what fit us best. Douglas Aaron was patient and thoughtful about our needs and helped me to find the PERFECT Volvo. I recommend everyone stop by and see what they have available! More
by Kathryn10
Employees Worked With
Douglas Aaron
July 05, 2018
Cost of replacing Warerpump is exorbitant Our 2008 XC90 has 80k and experience High Temperature warning after driving for approx 10 mins. Asked AAA to tow the car to this Crest Service. First Our 2008 XC90 has 80k and experience High Temperature warning after driving for approx 10 mins. Asked AAA to tow the car to this Crest Service. First update : Fan is not working , need to be replaced..... New update: water pump is not working. No breakdown cost we’re given ie labor vs parts, cost total around $1500. Bill :Labor cost is US 1250 and the pump and other parts is $250. We were told that Labor is $160./hr. No satisfactory answer given by the Service Director of this place how this labor cost Reach that number. This will prevent us to have Volvo as our next car with this exorbitant service cost. More
by Cynyhea
Employees Worked With
Jeremi Chapman , Service Director
July 05, 2018
Replace battery Did a good job replacing my car battery. But why it took 2 1/2 hour job/rate? Thank Isabel driver picked me up at home. thank you Mr Eric Service dept Did a good job replacing my car battery. But why it took 2 1/2 hour job/rate? Thank Isabel driver picked me up at home. thank you Mr Eric Service dept crest Volvo. Keep up the good works. More
by Mydodge
Employees Worked With
Ms isabel-Driver , Mr Eric service dept
June 30, 2018
Fantastic Car Dealer I highly recommend this car dealer to anyone. Alycia in sales and Jorge in financing was exceptional and honest. Smoothest car buying experience. We w I highly recommend this car dealer to anyone. Alycia in sales and Jorge in financing was exceptional and honest. Smoothest car buying experience. We will definitely be back! More
by LF
June 29, 2018
Truly Exceptional I don’t typically take the time to write reviews for businesses, but Crest Volvo Cars has exceeded my expectations yet again. My wife and I have lease I don’t typically take the time to write reviews for businesses, but Crest Volvo Cars has exceeded my expectations yet again. My wife and I have leased 2 and purchased 3 Volvo cars over the past several years from Barry Pinlac. I was not satisfied with my 2017 S60 due to ongoing repair issues. Upon contacting Volvo Cars USA and Crest Volvo, they worked extremely hard to help me purchase a new 2018 XC60 and I couldn’t be happier. Since we now live in the Houston area, we submitted all of our documents ahead of our visit to Plano to ensure a smooth delivery experience, which it was. Barry Pinlac (salesperson), Jeremy Hernandez (financing), and Scott Traylor (Internet Director) were great to work with and had my new car ready and waiting in the delivery room when we arrived. When we met with Jeremy to finalize the financing paperwork, he worked quickly to get us on our way. I have worked with Jeremy 3 of the 5 times we have purchased/leased and he is extremely personable and great at what he does. If you are looking to purchase a new car, I highly encourage you to stop by Crest Volvo and meet with Barry. My wife and I will continue to be loyal customers of Crest Volvo. More
by Matt M
June 23, 2018
Excellent Our salesperson, Douglas Aaron, was very professional, emgaging, knowable and helpful. He spent as much time as we needed and answered all our questio Our salesperson, Douglas Aaron, was very professional, emgaging, knowable and helpful. He spent as much time as we needed and answered all our questions and concerns. Very impressed with the whole dealership. More
by Jeanie.lita
June 22, 2018
Friendly Sales Team. The sales team was very friendly and concerned that my needs were being met. It still very important for buyers to do some research before going in The sales team was very friendly and concerned that my needs were being met. It still very important for buyers to do some research before going in to buy. This is my first Volvo and the combination of packages and features can be pretty confusing. It took me awhile to find a vehicle that had the combination of features I was looking for. That said I have been driving my XC60 T8 Inscription for a few weeks and really enjoy it. The fit and finish is excellent. The whole team at Crest worked to make me and my wife feel comfortable. We hope this is the beginning of a long relationship with Crest. More
by VolvoNewbie55
Employees Worked With
Rico Andani, Jeremy Hernandez, Scott Traylor, Alycia Johnson
