Crest Nissan of Frisco

Crest Nissan of Frisco responded

We sincerely apologize for the negative experience you had. Providing quality service and ensuring customer satisfaction are top priorities for us, and we regret that your recent visit did not meet your expectations. Your feedback is incredibly important to us, and we want to address your concerns promptly and effectively. We encourage you to contact our Service Director, Derick Heckel, at DHeckel@vtaig.com. Derick is committed to ensuring that all customer issues are resolved promptly and will work diligently to address any issues you may have encountered. We apologize for any inconvenience or frustration caused by the lugnut issues you experienced. Rest assured, we take your feedback seriously and will use it to improve our processes moving forward. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

Crest Nissan of Frisco responded

Thank you for your wonderful review! We're delighted to hear that you had an excellent experience with your service advisor and found our team to be professional, courteous, and understanding of your needs. It's great to know that the repairs were done promptly and that you found our waiting room clean and welcoming. We appreciate your kind words and look forward to welcoming you back to Crest Nissan!

Crest Nissan of Frisco responded

Thank you for your review! We're thrilled to hear that you had a great experience with the people in the service department at Crest Nissan. It's wonderful to know that they are accommodating to your budget requests and willing to schedule work to help keep your car healthy on your terms. Providing a pressure-free environment is important to us, and we're glad that you felt comfortable during your visit. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Crest Nissan of Frisco responded

Thank you for your review! We're delighted to hear that you had a positive experience at Crest Nissan and that you found our dealership to be nice with a friendly staff. Providing friendly and professional service is important to us, so we're pleased to hear that our salesperson, finance team, and service manager all met your expectations. We're thrilled that you are completely satisfied with your experience. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Crest Nissan of Frisco responded

Thank you for your fantastic review! We're thrilled to hear that the service at Crest Nissan exceeded your expectations. It's great to know that your Service Advisor effectively communicated the services needed for your car and that you found the waiting area clean and comfortable. We strive to provide efficient service, and we're glad the work was completed within the estimated time frame. We appreciate your business and look forward to serving you again at Crest Nissan!

Crest Nissan of Frisco responded

We sincerely apologize for the negative experience you encountered during your recent visit. Your feedback is incredibly important to us, and we apologize for any inconvenience or frustration caused by the lack of transparency and communication. Ensuring honesty and integrity in all our dealings is fundamental to our values, and we regret any miscommunication or discrepancies that occurred during your service appointment. We understand the importance of honoring commitments made during the sales process, and we apologize for any confusion or dissatisfaction caused by the discrepancy in the coupons provided. To address your concerns and ensure that your future experiences with us are positive, we encourage you to contact Derick Heckel, our Service Director, at DHeckel@vtaig.com. Derick is committed to addressing any issues and ensuring that your concerns are resolved to your satisfaction. We sincerely apologize for any inconvenience or disappointment you experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Crest Nissan.

Crest Nissan of Frisco responded

Wow! Thank you for the fantastic review and high praise for Brian, Jake, Henry, Jonathan, and Zach! We're thrilled to hear they all worked together to create a quick, seamless, and professional experience for you. It sounds like the entire team, from sales to finance, made your car buying journey enjoyable. We'll be sure to pass your compliments on to Brian, Jake, Henry, Jonathan, and Zach – they'll be delighted to hear they made such a positive impact. We're glad you're happy with your new car, and especially appreciate you recommending Crest Nissan. Thanks again for choosing us!

Crest Nissan of Frisco responded

Thank you for taking the time to leave a review! We appreciate your kind words about our service department. While the details are brief, it's clear you had a positive experience when handing off your keys. In the meantime, we'll be sure to pass your compliments on to the service team. Thank you again for choosing Crest Nissan, and we look forward to seeing you again soon!

Crest Nissan of Frisco responded

Thank you for your honest review of Crest Nissan! We appreciate you taking the time to share your experience. We're happy to hear you found our customer service to be phenomenal – that's something we strive for at Crest Nissan. We understand that you didn't get the exact deal you were hoping for, but we're glad we were able to work together to find a solution that left you feeling good about your purchase. At Crest Nissan, we value transparency and building trust with our customers. Thank you again for choosing Crest Nissan! We look forward to seeing you again in the future for your service needs or perhaps another vehicle purchase down the road.

Crest Nissan of Frisco responded

Thank you for the 5-star review! We appreciate you highly recommending Crest Nissan for service. It means a lot to us that you found our team to be accommodating, timely, and knowledgeable. At Crest Nissan, we strive to provide a positive and efficient service experience for every customer. We're glad our service advisor was able to answer your questions and address your needs effectively. Thank you for choosing Crest Nissan! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again!