Crest Nissan of Frisco

Very deceptive sales management and finance office. In order to get a higher monthly payment, they added a 1391.00 MPP service contract without my authority and knowledge. I specifically declined it in In order to get a higher monthly payment, they added a 1391.00 MPP service contract without my authority and knowledge. I specifically declined it in the finance office. Told them where I needed to be monthly, said they couldn't get it. So, once the contract was added, my payment went up 30.00. I noticed the problem when I got home and really looked at the paperwork. Contacted Chase Bailey (sales manager) and was told that I was looking at it all wrong and that it was provided to me for free which they never discussed with me at all. I asked if I could cancel it and he said no and that my payments would stay the same. I talked to him twice as I still didn't understand and even asked for the general managers name and he wouldn't give it to me. Have worked with MPP before and knew I could cancel it, and I did the day it became active. Funny how I am getting a refund even though it was of no charge according to Chase. The refund is only applied to the principal amount and not considered a payment to the lien company. Always ask for a price breakdown in writing when negotiating with the sales manager and then make sure to verify the numbers once again during the financing process. Should have just stayed with the advertised numbers as it would have been a better deal. Btyan sales rep didn't even go over getting me set up with Nissan Connect and I had to ask him to help me pair my phone. I believe he offered to finish the set up another day. Other than that, Bryan did a good job. More

Crest Nissan was the quickest dealership I’ve ever dealt with!! They have some good people there! with!! They have some good people there! More

Good customer service, I like working with the same person who has worked with me before. person who has worked with me before. More

So completely satisfied with Adv Advisor Brandon Palmer I will definitely tell my friends and family about the great service I was provided with with Crest Nissan service department. I will definitely return will definitely tell my friends and family about the great service I was provided with with Crest Nissan service department. I will definitely return. More

The sales manager, Matthew, and my salesman, Alex, worked to get me a great deal on my new car!! They were patient, honest, and helpful. I highly recommend this dealership. to get me a great deal on my new car!! They were patient, honest, and helpful. I highly recommend this dealership. More

Very professional they helped me with my car very recommend thanks to Mario he’s so kind!! recommend thanks to Mario he’s so kind!! More

Terrible. Check Engine Light came on. They require 24+ hours to 'diagnose' and will not accept any other diagnostics. $195. No shuttle. I was willing to t Check Engine Light came on. They require 24+ hours to 'diagnose' and will not accept any other diagnostics. $195. No shuttle. I was willing to take the day off work if they could manage the repairs. Wouldn't even entertain the idea. Called 3x each time making concessions.... in the end they don't want me as a customer. Very disappointed in the customer service. More

My sales person, Erica, was very knowledgeable about the car I was looking for, and she made it very pleasant to deal with. The paperwork was prepared with minimal effort on my part. It was explained to me car I was looking for, and she made it very pleasant to deal with. The paperwork was prepared with minimal effort on my part. It was explained to me thoroughly, and although it was not a quick process, which is understandable when you’re buying a car, but it was not an unpleasant process either. More

The dealership is the best one I have ever dealt with. When I get ready to buy a new car. You will be the first one I turn to When I get ready to buy a new car. You will be the first one I turn to More

Very kind, very personal and everybody there was upbeat and very knowledgeable. The repair person Informed me of the time it was going to take to finish my car, because of all the work I wanted done. Will and very knowledgeable. The repair person Informed me of the time it was going to take to finish my car, because of all the work I wanted done. Will be 4 hours and it was actually 4 hours. More