Crest Nissan of Frisco

My sales person, Erica, was very knowledgeable about the car I was looking for, and she made it very pleasant to deal with. The paperwork was prepared with minimal effort on my part. It was explained to me car I was looking for, and she made it very pleasant to deal with. The paperwork was prepared with minimal effort on my part. It was explained to me thoroughly, and although it was not a quick process, which is understandable when you’re buying a car, but it was not an unpleasant process either. More

The dealership is the best one I have ever dealt with. When I get ready to buy a new car. You will be the first one I turn to When I get ready to buy a new car. You will be the first one I turn to More

Very kind, very personal and everybody there was upbeat and very knowledgeable. The repair person Informed me of the time it was going to take to finish my car, because of all the work I wanted done. Will and very knowledgeable. The repair person Informed me of the time it was going to take to finish my car, because of all the work I wanted done. Will be 4 hours and it was actually 4 hours. More

Great service department and service adviser Ly is the best. Highly recommend this particular dealership. best. Highly recommend this particular dealership. More

It was a quick and easy process. Both the sales and finance departments were very helpful and attentive. Both the sales and finance departments were very helpful and attentive. More

Very comfortable customer waiting area and customer service in the service department . I don’t like the idea of them not taking a check and then charging me 3% to use a credit card. It’s a scam. service in the service department . I don’t like the idea of them not taking a check and then charging me 3% to use a credit card. It’s a scam. More

I recently purchased a 2018 Infiniti QX 60 from crest Nissan. They assured me that they did a 160 point inspection on the car as well as to reassure me that they would never sell a car if it didn’t pass Nissan. They assured me that they did a 160 point inspection on the car as well as to reassure me that they would never sell a car if it didn’t pass all inspections. Unfortunately, after a thorough inspection by my trusted mechanic, they discovered several significant issues with the vehicle that were not disclosed during the purchase, including damage to the rear of the vehicle, the hatchback, and bent rear parts from would appear to be a significant accident. These problems were also not reflected in the Carfax report. While the car was sold as a one owner vehicle, I expected greater transparency from the dealership. I reached out to address my concerns, but have yet to get a response from them. I have left several messages.. I’m disappointed by this experience, as it seems the car I purchased may not have been fairly priced given its condition, and that it was sold as a car with minor cosmetic damage and clearly that is not the case according to the mechanic that overlooked the car. It is my understanding that when there is significant damage done to a vehicle that they are trying to sell, that this information must be shared with the buyer to make a fair priced sale. The significant damages to this vehicle were not disclosed at all during the time of negotiations or the purchase.I urge others to have used cars inspected before purchasing, and hope that the dealership will improve transparency in the future. This dealership has lost my trust, respect, and confidence in purchasing any future vehicle from them. Perhaps Anyone reading this review should think twice about doing business with a company that cannot be straightforward about the used cars they are selling. More

Mario was outstanding. He is very professional and does an outstanding job and knows how to take care of his customers. He is very professional and does an outstanding job and knows how to take care of his customers. More

Excellent service very helpful staff pleasant environment will differently tell friends and family about my experience will differently tell friends and family about my experience More

The attention and service provided were excellent. They are always eager to meet requirements and answer any questions. They are always eager to meet requirements and answer any questions. More