Crest Nissan of Frisco

Jay and Charles were friendly and amazing in keeping things light and moving forward, and the level of attention to my satisfaction was ever present. From their courteous manner during the sale to intro things light and moving forward, and the level of attention to my satisfaction was ever present. From their courteous manner during the sale to introducing me to the service department and explaining things at finance, I was impressed with the process. I would recommend working with them and Crest Nissan to my friends More

Professional staff, friendly, listen to yiur requirements and present agood options to make tour decision making easy. and present agood options to make tour decision making easy. More

Good people overall. Did not waste my time with multiple back and forth useless negotiating. Shon Vaughn was my sales guy. He did a great job. Did not waste my time with multiple back and forth useless negotiating. Shon Vaughn was my sales guy. He did a great job. More

Service Tech knows my car history and my warranty plan and can immediately discuss my needs and coverage. Thank you!! and can immediately discuss my needs and coverage. Thank you!! More

Spend $1300 in service. ..tune up...a week later my car has a noise I called Nissan service to see if they can check on that maybe is something that wasn't not put correct wh ..tune up...a week later my car has a noise I called Nissan service to see if they can check on that maybe is something that wasn't not put correct when the tune up was made and the sales consultant said will call me once he has an appointment and never called back his name was Luis but to grab the money was not objections at all.... More

Run or it will cost you, big. Deceptive practice abounds. Dealer Error - $1,500 They held the keys to my trade-in (so I wouldn’t leave) A hailstorm came through and hit b Deceptive practice abounds. Dealer Error - $1,500 They held the keys to my trade-in (so I wouldn’t leave) A hailstorm came through and hit both the new car and the trade-in. ///They whisked away the new car and said, “We reviewed it for hail damage and there was none”. ///Then they didn’t bring it back until after dark, so nothing was visible on the black hood or top. The next day the hail damage was evident. ///Now they’re asking me to pay $1,500 to fix the dents they caused. Pricing Errors - $6,700 They added $1,000 to the sale price on their worksheet. ///I had to show them the Autotrader ad and the price on their own website. They added >$100 in extra tax (above the standard 6.25%) ///Couldn’t explain it nor were they willing to take it off. They added >$3,000 in “extra services.” ///Including “LoJack” I didn’t ask for, when the car already has a built-in tracker. The vehicle had not been serviced…ever. ///I had to pay an additional $1,600 to bring the vehicle up to date. They didn’t disclose they only had one key when I was purchasing it. ///It cost me $1,000 to replace the second key. If you’re keeping count, that’s an additional $8,200 I’ve had to pay out of pocket, just because I chose to buy from Crest Nissan. I really wanted to return the car the next day but was left with no legal recourse. Do yourself a favor and deal with literally anyone else. More

Horrible service! I purchased a 2020 Pathfinder (Certified Preowned) on May 6 and the car broke down on May 14th with a bad transmission! The dealership gave me the I purchased a 2020 Pathfinder (Certified Preowned) on May 6 and the car broke down on May 14th with a bad transmission! The dealership gave me the runaround for two days before someone (Oscar J.) responded with "maybe you drove the car wrong!" Nissan warranty doesn't cover todays cost of a rental car ($35 a day!...really?!). I bought certified preowned for the sole purpose of providing my son a reliable car for college living 1200 miles away. This car lasted 7 days! Called the Manager (Pacheco), but he is too big to call back customers. More

They were very respectful of our time and when I told them when we would be there they had the car pulled up washed and ready for us to look at. They were professional and not pushy for upselling us on t them when we would be there they had the car pulled up washed and ready for us to look at. They were professional and not pushy for upselling us on things we didn’t want! Great job! More

Great customer service. The pricing is very competitive. The total wait time was very respectable! Will continue to come back to Crest Nissan! The pricing is very competitive. The total wait time was very respectable! Will continue to come back to Crest Nissan! More

This dealer is fantastic! From the receptionist to the salesman, manager and even finance they were professional and courteous. Our salesman John Kerr was the best salesman I From the receptionist to the salesman, manager and even finance they were professional and courteous. Our salesman John Kerr was the best salesman I have ever worked with. He listened to what we wanted and was professional without being pushy. He truly went above and beyond. Customer service was top notch! We were in and out and less than a few hours. We left highly satisfied and will definitely return for any future car needs! More