Crest Nissan of Frisco

Great Service! The person that helped me today made my experience 10x better she was quick,Courteous, prompt overall very professional I believe her name is Melissa The person that helped me today made my experience 10x better she was quick,Courteous, prompt overall very professional I believe her name is Melissa More

Crest Nissan Frisco I have bought my last 2 cars new from AutoNation Nissan Lewisville, but this time I bought a used vehicle from Crest Nissan Frisco. 6 months in I need I have bought my last 2 cars new from AutoNation Nissan Lewisville, but this time I bought a used vehicle from Crest Nissan Frisco. 6 months in I needed a repair done, but it ended up being a small repair. I worked with Drake, and he kept me posted with updates, pricing and even test drove the vehicle with me so he could see what was wrong with my car. The experience was overall great and I will continue to work with Drake as my service advisor going forward. The only thing I would change about this experience is that it took 3 days to get my car back, so transportation for that time was difficult. However, he made sure to fix the issue thoroughly, wash my car, and do a multi point inspection on it. He went above and beyond. In addition, every staff member I came into contact with during my 3 visits were all very friendly, welcoming and helpful. They offered their help and direction quickly. I appreciate the experience!! More

Service MPP Billy was really friendly and kind. He gave me a very accurate estimate of how long things would take. He contacted MPP to make sure would cover thing Billy was really friendly and kind. He gave me a very accurate estimate of how long things would take. He contacted MPP to make sure would cover things. I appreciate his help and concern for my vehicle. More

Terry Black is awesome Great experience having a recall taKen care of. It was fast and great communication. Everyone was friendly. 1 negative was I overheard someone talking Great experience having a recall taKen care of. It was fast and great communication. Everyone was friendly. 1 negative was I overheard someone talking about a customer complaint. They were speaking poorly about a lady customer with a bad attitude. They should keep those thoughts to them self. More

Service Always good service. Little disappointed this time, but was promised a free car detail. I hope they keep their word. I did ask to be out within 2 hour Always good service. Little disappointed this time, but was promised a free car detail. I hope they keep their word. I did ask to be out within 2 hours, and I was there exactly 2 hours. Had and oil change, tire rotation and inspection, but they did wash the car as promised. Started out with Terry and Erica finished things up. They were both very nice. More

Service - Seat Repair I had to get my leather seat repaired again. They went above and beyond to repair it in an efficient and timely manner. Great work! I had to get my leather seat repaired again. They went above and beyond to repair it in an efficient and timely manner. Great work! More

Finance rep a REAL bully! Very intimidating and not honest! Salesman was great! It was my first time buying from Crest and will never go back. I’ve bought Nissan’s all my driving life and have used Autonation Salesman was great! It was my first time buying from Crest and will never go back. I’ve bought Nissan’s all my driving life and have used Autonation Nissan. I will return back to them next purchase. More

Great service Was early for my service appointment, they took me and got things moving quickly. Everything was explained to me as we went along and I was out of th Was early for my service appointment, they took me and got things moving quickly. Everything was explained to me as we went along and I was out of there in a timely manner! Love this group! More

Service I can always trust my car with Erica in service. She’s honest and always aware of the status of your car. She always looking for ways to make your exp I can always trust my car with Erica in service. She’s honest and always aware of the status of your car. She always looking for ways to make your experience pleasure even if the information is not what you to hear. I have work with other service advisors , but Erica has been most constant More

My first service appointment I had my first service appointment and in addition to the checkup I wanted them to look at the sensors for the automatic breaking, as it has applied i I had my first service appointment and in addition to the checkup I wanted them to look at the sensors for the automatic breaking, as it has applied itself several times for no reason. I dropped the car off and went to lunch. When I came back 2 hours later, they were still researching the issue. Since this has only happened a handful of times in the past 8 months, I understood that it was taking time to research. Once they realized that it was still going to be awhile longer, they had someone drive me home 14 miles away. The vehicle was not done until a little after 5 and all there drivers were gone, so my Service Advisor, Terry Black, came to get me himself. This resulted in him staying well past the end of his day (I only know this because I asked, not because he said anything or complained). Then he even stayed another couple minutes to figure out how to turn off a setting for me. Terry was extremely professional and pleasant to deal with. More