Crest Nissan of Frisco

Terrible Service Center!! I took my vehicle in to have a trailer light and starter issue repaired, which was done so to the tune of $1200, and picked it up with two new problem I took my vehicle in to have a trailer light and starter issue repaired, which was done so to the tune of $1200, and picked it up with two new problems that did not exist when I dropped it off. When I picked the car up, the clock no longer held a time, it resets every time I turn the car off, and the heater no longer blew hot air, only cold. Both of the function worked properly when I dropped it off, and Crest wanted nothing to do with returning the vehicle to me in the condition I dropped it off in. Instead they offered to fix the two items for just above $1000. The Service Manager stated these were known problems with this vehicle and therefore would not be responsible for fixing them. I am not looking for anything for free, just the vehicle back in the condition it was dropped off in. Now I'm left to take it to another shop to have these issues repaired at my expense. More

Knowledgeable Sales and Finance Team Adam Bracken was our sales guy and he was awesome. We were in a negative equity situation and he along with the finance team showed us there was light Adam Bracken was our sales guy and he was awesome. We were in a negative equity situation and he along with the finance team showed us there was light a the end of the tunnel. He really understands the customer’s needs, listens and gets it done. Very good experience and we will be back. Thank you! More

I purchased a new Frontier SV Truck. "Great Truck!" My salesperson Adam Bracken & Matt Jones, sales mgr were both very kind & fun to do business with. They were also professional, informative, & knowle My salesperson Adam Bracken & Matt Jones, sales mgr were both very kind & fun to do business with. They were also professional, informative, & knowledgeable. I have purchased many vehicles over the years & I have never had a better Sales Experience. Everyone involved were great & I will diffidently purchase future vehicles from Crest Nissan. More

Mixed Emotions I have been a long time Honda owner. I had rented a couple of nissans on trips and really liked my experiences. When car shopping I narrowed down my o I have been a long time Honda owner. I had rented a couple of nissans on trips and really liked my experiences. When car shopping I narrowed down my options between a Nissan Rogue and a Nissan Juke. My shopping experience was wonderful. Andrew was patient while I went back and forth trying to decide but I eventually decided on the Rogue. I was trading in my vehicle and when I saw the offer for my car the increased price point from the "certification" I was very dissapointed. I explained my feelings and the manager and Andrew were able to come up with a justified conclusion. I left excited and happy at midnight on a Thursday!! Two days later I was back because the back right tire had a warning light. I came in and they assessed and informed me it was a nail. They replace the tires no questions asked. A week later the left back tire had a light on (which I was informed had been previously checked). I went back again this time pointing out some of the stuff that was missed the day the car was purchased cause I left so late (gas, dings etc). This service experience was horrible. They didn't tell me what they did to the tire. They didn't clean the car (and I'm pretty sure chipped some of the paint on the hood). They patched up 2/4 issues I mentioned on the exterior. I was told I would get a follow up call and never did. One week later my left back tire light is on again. This time I come in and they tell me there is a nail but due to the tread being low they would have to charge me $200 to replace it. I was livid. I have had he car less than one month and I knew I didn't wear the tread that quick. I also think this was something they missed last time. However, I pulled myself together and talked to the manager who agreed with me and replace the tire for free. The manager was very kind and Eddie is by far the nicest service guy here (even had them rewash my vehicle because it wasn't cleaned as well as it should have been). That's why I'm conflicted. When they are on it, they are on it. But I think they have some good people working there but need to make sure that everyone is being kind for the right reasons. More

Service departement is a living nightmare! The service department of this dealership is a complete disappointment. I made the mistake of purchasing a service plan when I bought my car two years The service department of this dealership is a complete disappointment. I made the mistake of purchasing a service plan when I bought my car two years ago at the Nissan of McKinney. Save yourself the MONEY and TIME. My service included oil changes and tire rotations. I used Crest Nissan for the last few oil changes b/c they were closer to my home. On my last visit I waited upwards of 2 hours for an oil change, even though I had an appointment. I dreaded getting my oil changed b/c of the amount of time I had to invest in this simple chore. On my last visit I asked my service agent if these oil changes (that I had pre-paid for at the time I purchased my vehicle) ever expired. I wanted to know that if I didn't have two hours to spend I could get my oil changed somewhere else and always come back to use my remaining pre-paid oil changes. I was told that they NEVER expired. Today I made an appointment to get my oil changed and a state inspection. I waited my turn to be checked in by the service agent. I then waited 5 minutes as they checked me in. After explaining to them what services I needed I went inside to the waiting area. About 5 minutes later I was approached by the service agent who shared with me that in fact my service plan had expired, and I would be paying for my oil change. I explained that I had been told the oil changes never expired. He told me he would see what he could do. When he returned he told me there is nothing he could do. He printed my service plan and told me I was too late as my plan expired 11 days ago. He explained that b/c the employee I spoke to prior was no longer employed at Crest Nissan that it was too bad for me. So, because I was given mis-information and because I was 11 days too late they could not be bothered to honor an oil change that I had pre-paid for. They would, however, be happy to complete the service for a fee. Thank you Crest. You have lost a customer for life. More

They talk a good game, but don't deliver We leased my vehicle from here (2015 Murano Platinum) and have taken it to them for maintenance for every scheduled service. Each time, they have lef We leased my vehicle from here (2015 Murano Platinum) and have taken it to them for maintenance for every scheduled service. Each time, they have left something either undone or not working! I live 30 minutes away and have to drive it over again to get the "mistake" fixed and take another hour or more out of my day for them to fix something that they messed up. This time I got the maintenance (3rd one) and they forgot to reset the maintenance reminders on the car, so the car always shows that I need maintenance! When I called to speak to the customer care person that helped me with the maintenance in the first place, he was not "available" and hasn't been for a week. When I told the person on the phone, she said, "I'm so sorry. Please hold and I'll get one of my mangers to speak with you." She then put me on hold and never came back to the phone. I held for 30 minutes! We chose this place because of the wonderful reputation that it supposedly had. They are very nice to talk to, but never do what they say they'll do! Time and time again, I've been disappointed by their service. I will definitely find another place to get my next vehicle!! More

Got exactly want I wanted! Wasn't looking to get a new car that day, but when showed my dream ride at the price I could afford it was a no brainer! Michael Fox worked with me t Wasn't looking to get a new car that day, but when showed my dream ride at the price I could afford it was a no brainer! Michael Fox worked with me to the end to get exactly what I was looking for. Super nice and friendly the whole way through. Thanks Mike for your hard work. If you're there in 3 years I'll be looking for you. More

Run FAR FAR AWAY! More than anything this dealership is a disappointment and does not honor their word nor the Berkshire Hathaway principles. We went in as buyers More than anything this dealership is a disappointment and does not honor their word nor the Berkshire Hathaway principles. We went in as buyers with great credit (Tier 1 rates) and fantastic debt to income ratio. I can walk into any dealership anywhere and buy what I want. These guys lost our deal over games they wanted to play instead of honoring their word (see photo). They claimed "no running back and forth games". I'm here to tell you that's a total lie. We had a total of 6+ people that would come out and try to play like the person before hadn't told them what we were willing to do when we put it in writing TWICE. I don't have patience or time for those games. This is DFW where there's hundreds of dealerships. When we were done - we had to ask SEVEN times to get our keys back to our vehicles. Seriously, seven xxxxxx times? That's absolutely unacceptable. Will never ever do business with them and you shouldn't either! More