Crest Nissan of Frisco

You did it again The Staff is great!!! My sales rep Robert M. was very helpful. He exceeded my expectation, everyone is loving my new car. Thank you Nissan you d The Staff is great!!! My sales rep Robert M. was very helpful. He exceeded my expectation, everyone is loving my new car. Thank you Nissan you did it again!!! More

Friendly & Helpful I contacted them via phone & talked to a salesman, Robert M. told him what I was looking for, verified the online price. Great guy and very helpful! I contacted them via phone & talked to a salesman, Robert M. told him what I was looking for, verified the online price. Great guy and very helpful! Tony in Finance was also great to work with. More

They do not need your business Update 09/16/2016:- After below review was published, Customer Loyalty Manager and General Manager at Crest Nissan reached out to us and refunded 44 Update 09/16/2016:- After below review was published, Customer Loyalty Manager and General Manager at Crest Nissan reached out to us and refunded 449.98 charged in options. ----------------------------------------------------------------------- They did not act like they needed my business, apathy at all levels. This was an email I sent to the GM regarding the worst sales experience I had with a dealership. No Response too. ----------------------------------------------------------------------- Hello Tony, I was looking forward to giving you this feedback. I was there yesterday at Crest Nissan with my husband to do lease buy back of a Nissan Leaf. It was the single most unpleasant car buying experience we had. None of your team members made us feel welcome. We came there at 12:30 with an appointment and it was 4 PM before I was able to get out. May be your team is not familiar with the buy back process, but that is no excuse to treat a customer who is trying to do business with you like you do not want the business. We waited the first 2 hours for your team to even confirm that you will honor the discount NMAC was offering for buy back. Then we were given a quote that had almost 900$ added on to the sale price vaguely described as "options". When that was questioned (2 times), it came down to 399$. While we were waiting, my husband went over to service department to ask if Leaf had any open recalls. They said "to even talk, you need an appointment". It was very disheartening to see the apathy at all levels. Your sales team made it sound like it was the customers fault that we were getting a discount on the sales price! At the end of it, for the supposed car sale, even after asked, there was nothing done to clean the car, even though there was make ready form which was ignored. I am sorry to say that Crest Nissan did not meet our expectations in this transaction. More

Benny Rad is an excellent salesman. I find purchasing a new vehicle can be very stressful. Benny Rad was my salesman and he was very patient and understanding throughout the process. He I find purchasing a new vehicle can be very stressful. Benny Rad was my salesman and he was very patient and understanding throughout the process. He is an excellent salesman. Justin Elliot was also patient and understanding with the financing. I am happy with my Nissan Murano and would recommend Crest Nissan to my friends. More

Unhonest Went in and deal with a salesman by the name of Ernesto for a used car. We were interested in purchasing a used car and he showed us a used car that w Went in and deal with a salesman by the name of Ernesto for a used car. We were interested in purchasing a used car and he showed us a used car that we liked. We came in later that afternoon to purchase the vehicle and went out to look at the vehicle. It was still there and we were trying to negotiate on the price. He told us we could talk to the manager and see what he could do. We sat in the break room and waited for 5 minutes. He came back without the manager and said that the car has been sold. I knew that he flat out lied to me and left. My brother called the dealership the next day and they called him back and said that the automobile was still there and he has the key in his hand. I value a honest dealership and sale person when I am trying to purchase something with my hard earned money. Unfortunately they did not want my business and even lied directly to my face. The sad thing was that he kept calling me back apologizing that the car was "sold" and he was trying to do the best he could. More

Scammers and Crooks I usually don’t leave bad reviews but this horrible dealership deserves to receive one. Never purchase anything from this dealership!! Your car will b I usually don’t leave bad reviews but this horrible dealership deserves to receive one. Never purchase anything from this dealership!! Your car will break down within a week or the service department will break your car. I purchased used 2015 CPO Nissan Leaf from Crest Nissan on 7/19/16. I had to contact the service department less than a week after I purchase the vehicle because of the vehicle’s battery indicator was malfunctioning. Leaf is electrical vehicle, so the battery indicator is a very crucial part of the vehicle. The nightmare started when I left the car at the dealership. I really did not want to leave the car at the dealership but their service staff insisted that I had to leave the car at the dealership to fix the battery indicator issue. So, I left the car at the dealership for 1 day. – YES. ONLY 1 DAY – I noticed something weird after I picked up the car. The front bumper is damaged (scraped with chipped paint, red, and black marks all over the bumper). Also, there is a small tear damage. I immediately told the service manager that one of their staff damaged the car. At the time, the service manager, Bobby, agreed to fix my car even though “it is not their fault.” He is a liar. He told me that there was nothing red object inside of their dealership that can cause the red marks. However, I saw the red object inside of the service department garage door where every car is passing through. In other words, the red object is like a guarding door for the entrance/exit part of the garage. However, at the time, I did not challenge the service manager because he AGREED to fix the car. So, I just took the photo of the red object. The service manager also told me to wait until he calls me to schedule an appointment to fix the car. Bobby Carroll, the service manager, is a liar. I waited 11 days to get the response from Bobby. I contacted him via 4 email messages, 7 phone calls, and even left 4 voice messages (2 of them urgent) in order to get his response. I also left messages to 3 other service staffs. One of them promised me that they will leave the note at Bobby’s desk. However, on that day, no one called me back. I did all of these to get a single response from Bobby. Bobby told me to come to their dealership by 10 am today (08/11/16) to fix the car. However, as expected, none of the staffs did not know what was going on even though I made an appointment with their service manager. They told me that the service manager, Bobby Carroll, no longer works at Crest Nissan. So, basically Bobby knew that one of his staffs damaged my car and made false promise because he was going to quit the job. That’s why he purposely told me to wait until he calls me to fix my car. He did not provide me the specific date to come to the dealership. He just told me to wait until he calls to fix my car. After the wait, he quit the job. That was why he did not respond to 10+ calls and emails. It’s call the classic dealer scam. What they do not know is I recorded the whole conversation. The whole thing. I plan to take a legal action against these scammers. I will never purchase anything from them ever again. Horrible service and sales. More

Never use Crest Nissan 6600 State Highway 121 Frisco, It has taken Crest Nissan, 6600 TX-121, Frisco, TX 75034 over 4 weeks to repair an air conditioning malfunction on my 2015 Rogue with less than 20,000 It has taken Crest Nissan, 6600 TX-121, Frisco, TX 75034 over 4 weeks to repair an air conditioning malfunction on my 2015 Rogue with less than 20,000 miles on it. It is still not done as Crest Nissan Service Manager claims that there are no parts available from TN. If this is how Nissan treats its customers I am NEVER going to buy Nissan again. Imagine, no parts for a brand new vehicle that should not even have a problem...I have even spoken to a Nissan Consumer Affairs Specialist. I will continue to wait to get my car fixed but this is the last time I buy Nissan. I will stick with Mazda, Honda or Toyota....that offer their customers quality and service for their hard earned money. Nissan offers pompous Service Managers with extremely bad attitudes and no parts on hand. Just Disgraceful...... Thanks Bruce Phillipowsky - 214.436.2672 More

Awesome Customer Service - Purchased Used Vehicle I had awesome customer service at Crest Nissan and the dealership had a "no-haggle/no pressure buying" business atmosphere. A little background on I had awesome customer service at Crest Nissan and the dealership had a "no-haggle/no pressure buying" business atmosphere. A little background on my purchase, I recently made the decision to purchase a Honda Pilot because our family did not have enough room in my current car. I did my research on cars.com, found five Honda Pilots from different dealerships and completed online info requests. Crest Nissan went above and beyond having three different managers contact me along with my sales rep, Trevor Trpkosh. They were good manager contacts because the managers were not pushing the sale of the car, but instead making sure their sales rep was following up with my request . The other dealerships' sales reps only did their job and contacted me. I did not feel as if the other dealerships really cared about me personally and only looked at me as a number. Crest Nissan took the time to treat me more than just a customer and their employees seemed more personable. This was a huge factor in my decision to purchase just two days after I made the initial decision to buy a family vehicle. What really completed the shopping experience and made it better than any other car buying experience I've ever had before was dealing with Trevor. He was great as a sales rep and was very personable. He never haggled the sales price with me and did not pressure me into buying. I didn't see him as a sales rep, but just someone to talk to about cars. He has a great personality and was the main reason why I bought the Pilot. I only expected that day to get a sales price and compare it to the other dealerships. I certainly did not intend on driving off with their Pilot. Trevor was very accommodating with the price of their Pilot, the estimate on my trade-in and the total drive off price. Another person to mention was the finance rep, Andy Le. He made sure I was fully satisfied with my purchase and did not force a warranty plan on me. I really appreciated that. He was also very personable and didn't treat me just as a number. He wanted to make sure my purchase was fully backed by their dealership and gave me a short 6 month warranty plan. I've never had a dealership do this for me. My investment in a family vehicle was been great and Crest Nissan made sure of it! More

Incompetent mechanics If you think about going to Crest Nissan for anything other than tire rotation or oil replacement, make sure to double-check everything they tell you. If you think about going to Crest Nissan for anything other than tire rotation or oil replacement, make sure to double-check everything they tell you. This week, incompetence and/or negligence of a Crest mechanic put me into large financial risk. I'm not coming back there. When my AC stopped cooling and I brought the car in for diagnostics, the mechanics didn't notice that the entire front of the engine compartment was green from dry leaked antifreeze. Instead, they recommended AC compressor replacement. If I listened to their advice, first, I'd waste $1,200 to replace a good compressor. And second, much worse, since they didn't catch the leak – which was much more important (and obvious) – the car would keep leaking antifreeze to the point of permanent engine failure from overheating. I was lucky to have an ex-mechanic friend who looked at it later that day and found the leak. If I were out of town and my wife had to handle this alone, I'd be looking at a massive bill to fix the broken engine by now… I can't trust these guys any more. They are nice, but utterly incompetent. No reason to pay 50% extra so they can cover their neat facility and the battalion's worth of staff… when a small shop around the corner can do same work much better and cheaper. More

Great car buying experience Great staff and customer service. I highly recommend the dealership and especially Jon Hatchett, who went above and beyond to get me the car I fell in Great staff and customer service. I highly recommend the dealership and especially Jon Hatchett, who went above and beyond to get me the car I fell in love with. He truly wanted me to drive away in a car that I wanted and not just A car. He is highly professional and put interests of the buyer first. Austin Arledge (Director of new car sales) was very patient with me and explained everything in great detail. They all stayed way past dealership's business hours to make sure I could drive away in my new car that same day. More