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Crest Nissan of Frisco

Frisco, TX

4.7
1,262 Reviews

6600 State Highway 121

Frisco, TX

75034

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Showing 1,262 reviews

March 13, 2019

Fantastic! Service was great from sales to finance. The best I’ve seen when buying a car. I may never go back to Mckinney. This was far more superior quality! More

by Snooperman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick and Albanian guy...forgot his name.
Mar 14, 2019 -

Crest Nissan of Frisco responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

March 13, 2019

Nissan Leaf Service! Faster service, dedicated staff, shuttle service back and forth to your house! Wonderful customer Experience in terms of complimentary inspection serv More

by Frisco Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Smith
Mar 14, 2019 -

Crest Nissan of Frisco responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

March 13, 2019

Super Service Brandon listened and took care of problem quickly and professionally. So happy with service he provided. Listened to problem and checked on warranty o More

by Jen1975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon (service department )
Mar 14, 2019 -

Crest Nissan of Frisco responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

March 13, 2019

Wonderful experience Friendly and assertive advisors and personnel. My truck is always fixed right the first time and is always returned cleaned. I will definitely take my More

by Sashlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Buzbee, Jerry Lee
Mar 14, 2019 -

Crest Nissan of Frisco responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

March 13, 2019

Amazing experience Wow. I work near Crest Nissan and decided to stop by for an oil change. I was provided with luxury service. My shuttle driver was classy and professio More

by CAppleberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Waters
Mar 14, 2019 -

Crest Nissan of Frisco responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

March 13, 2019

Service appointment Left with a bill of almost $600 when all I wanted was an oil and filter change along with tire rotation. I was told that I also needed the 30,000 serv More

by ghoggard1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Smith
Mar 14, 2019 -

Crest Nissan of Frisco responded

Glad you had a great experience. Please let us know if we can help you with anything in the future. – Janna Ballard, Customer Loyalty Manager

February 27, 2019

Trying to trade my infinity for a altima I went to the dealership to speak to Veronica and then the mgr sal they never called me back,wasted my time didn’t deliver the deal my credit score is More

by Gary tortorella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Veronica
Mar 01, 2019 -

Crest Nissan of Frisco responded

Gary, thank you for your feedback. I never want a customer to feel ignored while trying to complete a trade in with us. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com so I can speak with you about earning back your trust.

February 22, 2019

Selling defective products The transmissions on 2012- 2017 Sentra, rogues have a faulty transmission design that fail 2- 4 years in. The warranty is only for 60 000 miles. So yo More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Feb 25, 2019 -

Crest Nissan of Frisco responded

Hello Max, thank you for your feedback. We’re very sorry you and your wife are experiencing issues with your vehicle. I would like to speak with you about your concerns and see if there’s anything we can do to address them at our service department. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

February 20, 2019

Please read before going in! We have purchased 3 vehicles from this dealership. Our latest was a certified pre-owned Maxima. There were a couple of items I had issues with, mostly More

by Christx0277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jett, Janna, Billy
Feb 22, 2019 -

Crest Nissan of Frisco responded

Hi, Chris. I am so sorry to hear that you are not satisfied with your experience here at Crest Nissan. I would like to speak with you about your concerns and see if there’s anything we can do to address them. Please reach out to me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

January 02, 2019

Check the YELP reviews for the truth STAY AWAY...Terrible experience and lackluster customer service all around!! I know that my situation was not easy, but you can tell a lot about a dea More

by MadCarGirl729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos, Brandon
Jan 21, 2019 -

Crest Nissan of Frisco responded

Hello, we take customer satisfaction very seriously here at Crest Nissan, and we’d love to hear more about your experience. Please reach out me, Janna Ballard, Customer Loyalty Manager, at 469-452-2945 or email at Loyaltydirector@crestnissan.com.

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