Crest Nissan of Frisco

Service far below previous experience I've bought my last two cars from Crest. So, when I got a recall, I brought my car to them for repair and a general look over. My assigned service ass I've bought my last two cars from Crest. So, when I got a recall, I brought my car to them for repair and a general look over. My assigned service associate was not present for my appointment and did not keep me updated (I had to call and ask for info), and he continually addressed me by my first name, not by the preferred name that is PLASTERED on my account and paperwork. Add to that, my car wasn't washed for pickup, as promised, and there was significant xxxx added to the interior of my car during the work. They did run it thru the carwash, adding 15 mins to the wait, but it was certainly not as it has been in the past. Yes the recall repair was done. But bare minimum effort on everything else. This dealership moved across the metroplex a bit ago, making it an hour drive to get there. I definitely will not be going out of my way to go back. More

Excellent service. It was my first time and I received excellent overall customer service. Alyssa was great; friendly, warm smile and very helpful. I’ll definitely go ba It was my first time and I received excellent overall customer service. Alyssa was great; friendly, warm smile and very helpful. I’ll definitely go back for my service needs. More

Good service, accurate time estimate I was told my car would be done by 6:30 and it was done by 6:30. my questions were answered promptly. No complaints. I was told my car would be done by 6:30 and it was done by 6:30. my questions were answered promptly. No complaints. More

Quick, Friendly, Professional Found a car online, put in a request and they took care of me from there. Put me at ease with the process and never pressured me to do anything. Found a car online, put in a request and they took care of me from there. Put me at ease with the process and never pressured me to do anything. More

Excellent service Amazing customer service, as always. All issues I've had with my vehicle were taken care of very quickly, and I was taken care of with a courtesy rent Amazing customer service, as always. All issues I've had with my vehicle were taken care of very quickly, and I was taken care of with a courtesy rental car to keep my daily life going while it was in the shop. Feedback I had regarding my visit was promptly and positively responded to, and I am assured that my opinion and satisfaction is valued. I am comfortable knowing that my future services are in good hands here. More

SUPER SATISFIED CUSTOMER!! My experience with Crest Nissan was absolutely wonderful! From the moment I walk in the door they took care of me and made me an offer I couldn't refu My experience with Crest Nissan was absolutely wonderful! From the moment I walk in the door they took care of me and made me an offer I couldn't refuse! I would DEFINITELY recommend place! THANKS CREST NISSAN!! More

Great service again. .. From the time I arrived to the time I left the service was great.The service advisor checked me, went through what would be done today and stated the From the time I arrived to the time I left the service was great.The service advisor checked me, went through what would be done today and stated the cost. It would take about an hour and I was keep advised a couple times about the progress. I had a new question when the car was ready and he took the time to answer that and advise me about the way to have it checked our. I will be back for my next regular service. More

Routine maintenance I received quick and profession service! Everyone was friendly and kept me up to date during the process. I especially enjoyed the delicious Starbuck I received quick and profession service! Everyone was friendly and kept me up to date during the process. I especially enjoyed the delicious Starbucks coffee. 😀 More

Subpar service at Crest Nissan. Service advisor didn’t know which type of engine oil to be used specifically for my vehicle as recommended by Nissan in the owners manual. Present hi Service advisor didn’t know which type of engine oil to be used specifically for my vehicle as recommended by Nissan in the owners manual. Present him with a coupon which includes complimentary alignment check but no alignment check was done. More