Crest Nissan of Frisco

Crest Nissan of Frisco responded

Thank you for your review! We're delighted to hear that you had a positive experience at Crest Nissan and that you found our dealership to be nice with a friendly staff. Providing friendly and professional service is important to us, so we're pleased to hear that our salesperson, finance team, and service manager all met your expectations. We're thrilled that you are completely satisfied with your experience. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

Crest Nissan of Frisco responded

Thank you for your fantastic review! We're thrilled to hear that the service at Crest Nissan exceeded your expectations. It's great to know that your Service Advisor effectively communicated the services needed for your car and that you found the waiting area clean and comfortable. We strive to provide efficient service, and we're glad the work was completed within the estimated time frame. We appreciate your business and look forward to serving you again at Crest Nissan!

Crest Nissan of Frisco responded

We sincerely apologize for the negative experience you encountered during your recent visit. Your feedback is incredibly important to us, and we apologize for any inconvenience or frustration caused by the lack of transparency and communication. Ensuring honesty and integrity in all our dealings is fundamental to our values, and we regret any miscommunication or discrepancies that occurred during your service appointment. We understand the importance of honoring commitments made during the sales process, and we apologize for any confusion or dissatisfaction caused by the discrepancy in the coupons provided. To address your concerns and ensure that your future experiences with us are positive, we encourage you to contact Derick Heckel, our Service Director, at DHeckel@vtaig.com. Derick is committed to addressing any issues and ensuring that your concerns are resolved to your satisfaction. We sincerely apologize for any inconvenience or disappointment you experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Crest Nissan.

Crest Nissan of Frisco responded

Thank you for taking the time to leave a review! We appreciate your kind words about our service department. While the details are brief, it's clear you had a positive experience when handing off your keys. In the meantime, we'll be sure to pass your compliments on to the service team. Thank you again for choosing Crest Nissan, and we look forward to seeing you again soon!

Crest Nissan of Frisco responded

Wow! Thank you for the fantastic review and high praise for Brian, Jake, Henry, Jonathan, and Zach! We're thrilled to hear they all worked together to create a quick, seamless, and professional experience for you. It sounds like the entire team, from sales to finance, made your car buying journey enjoyable. We'll be sure to pass your compliments on to Brian, Jake, Henry, Jonathan, and Zach – they'll be delighted to hear they made such a positive impact. We're glad you're happy with your new car, and especially appreciate you recommending Crest Nissan. Thanks again for choosing us!

Crest Nissan of Frisco responded

Thank you for your honest review of Crest Nissan! We appreciate you taking the time to share your experience. We're happy to hear you found our customer service to be phenomenal – that's something we strive for at Crest Nissan. We understand that you didn't get the exact deal you were hoping for, but we're glad we were able to work together to find a solution that left you feeling good about your purchase. At Crest Nissan, we value transparency and building trust with our customers. Thank you again for choosing Crest Nissan! We look forward to seeing you again in the future for your service needs or perhaps another vehicle purchase down the road.

Crest Nissan of Frisco responded

Thank you for the 5-star review! We appreciate you highly recommending Crest Nissan for service. It means a lot to us that you found our team to be accommodating, timely, and knowledgeable. At Crest Nissan, we strive to provide a positive and efficient service experience for every customer. We're glad our service advisor was able to answer your questions and address your needs effectively. Thank you for choosing Crest Nissan! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again!

Crest Nissan of Frisco responded

Thank you for taking the time to write such a detailed and complimentary review of your recent car purchase experience! We're thrilled to hear that you were impressed with every step of the process, from meeting our team to driving away in your new Rogue SL. At Crest Nissan, we strive to provide exceptional service throughout the entire car buying journey. Hearing that your experience exceeded expectations with our professional and efficient team is very rewarding. We'll be sure to share your kind words with everyone involved, especially Alex Jimenez and Leon Tang. Their commitment to clear communication, detailed information, and a smooth transaction is what sets them apart. We're also delighted that you're enjoying the performance and impressive features of your new Rogue SL! It's designed to excel, and we're happy it's living up to the hype. Thank you again for visiting Crest Nissan!

Crest Nissan of Frisco responded

Thank you for the 5-star review! We're delighted to hear you had a great experience at Crest Nissan. It sounds like one of our team members really impressed you by explaining everything thoroughly and doing a fantastic job overall. We appreciate you mentioning their service! Thank you again for choosing Crest Nissan!

Crest Nissan of Frisco responded

Thank you for the fantastic review! We're thrilled to hear that Andy and Anthony provided you with a positive service experience. It sounds like their teamwork was impressive! Their ability to quickly diagnose and repair your vehicle, work within your budget, and answer your questions clearly demonstrates their expertise and commitment to customer satisfaction. We'll be sure to pass along your kind words to Andy and Anthony. Thanks again for choosing Crest Nissan. We look forward to seeing you again in the future!