Crest Nissan of Frisco

Service and repairs Vehicle service was performed as explained by service advisor and also done in a timely manner. Great customer service given as well as updates on ser Vehicle service was performed as explained by service advisor and also done in a timely manner. Great customer service given as well as updates on service being performed. More

Best car buying experience ever!! The sales person who was assingned to us was very professional and courteous. We also had a great experience with the finance department. The cus The sales person who was assingned to us was very professional and courteous. We also had a great experience with the finance department. The customer service and over all environment was awesome!! More

every thing was as expected Khuong is very helpful. He goes above and beyond to handle any issues I have had. The wait time is usually a little longer than estimated but overall Khuong is very helpful. He goes above and beyond to handle any issues I have had. The wait time is usually a little longer than estimated but overall I am satisfied. More

Oil change and tire rotation My rep explained every detail of what is going to be done and what was done to my vehicle. Great job and nice car wash! My rep explained every detail of what is going to be done and what was done to my vehicle. Great job and nice car wash! More

Major noise issue from rear wheel area I took the car in because of an intermittent metal against metal noise when i drove it. I did not have an appointment but they accepted the car. By I took the car in because of an intermittent metal against metal noise when i drove it. I did not have an appointment but they accepted the car. By the end of the day Monday it was determined the emergency brakevcable to the left back wheel was bad and needed to be replaced.? The biggest issue was getting the part itself as that system was down at the Nissan North America. When the part didnt get therevmy service advisor found one at another dealer and my car was fixed the next day!! I really appreciated that above and beyond effort. More

Josh D.... and Enis made every effort to make it happen for Outstanding... Josh and Enis 👏🏼👏🏼👏🏼 Thank you for going way and beyond for Me and my husband &#128077 Outstanding... Josh and Enis 👏🏼👏🏼👏🏼 Thank you for going way and beyond for Me and my husband 👍 They really worked very hard for us 👍 Thank you... Robert and Edrie Deeb More

Service met expectations Only needed oil and filter change. Service advisor also arranged for brake fluid service at no cost. Service was performed on timely basis and met exp Only needed oil and filter change. Service advisor also arranged for brake fluid service at no cost. Service was performed on timely basis and met expectations. More

Another excellent service appointment Alissa came in on her day off to take care my appointment. Her smile and attitude are at the very top in the service department at Crest Nissan Alissa came in on her day off to take care my appointment. Her smile and attitude are at the very top in the service department at Crest Nissan More

stay away! sucks! Why make an appointment? I bought a car here. Certified Pre Owned. Also the most inclusive/expensive warranty they sold. Which included no deductibl Why make an appointment? I bought a car here. Certified Pre Owned. Also the most inclusive/expensive warranty they sold. Which included no deductible and free rentals. Now for my issue. I had an appointment for 9 am. I was about 15min early. No other car was even in the drop off area, that's how slow it was. They check my issue, look up my coverage and send me to waiting are for a rental. AN HOUR later and numerous others customers leaving in rentals I'm still waiting. No update, no nothing. Still not sure what the xxxx the appointment was for.... Sure not to make anything faster. Now, this is in no way my only/first BAD experience with this place as a whole. From sales to service. I have purchased 3 vehicles here in past 3 years or so. First was not bad at all. Last two we have had nothing but issues. At one point the washer fluid stopped shooting on my 6 month old car. They said it was a blockage and they cleared it this time for free. For FREE!? It was purchased from you less than 6 months ago! Only hade one service, done by your shop!? xxxx right you do it for free! Why would that have a blockage after only 6 months? And your shop only one to EVER put fluids in the engine area? Just stupid stuff out of that place. Either the advisors are clueless and really shouldn't be answering questions or the techs are. Or both. Not sure. Off to a different mechanic to have it all checked out. As I have reported other concerns and they say " it's nothing, everything is fine". It will be BBB report if different Nissan service department finds what I have suspected was wrong all along. More

Excellent customer service I was very pleased with how fast they fixed my issue with my Armada. Melissa made sure she kept me up to date on any issue that came with my car. I co I was very pleased with how fast they fixed my issue with my Armada. Melissa made sure she kept me up to date on any issue that came with my car. I couldn't have asked for better service than what I received. More