Crest Nissan of Frisco

Robin Bunch was very friendly and provided great customer service. I really appreciate the rental car while my truck was being repaired. I had a wonderful experience and will be back! service. I really appreciate the rental car while my truck was being repaired. I had a wonderful experience and will be back! More

Great place to go get service and always helps if I can get Mellisa she makes it so easy the whole experience. Place is nice to sit and work while your car is getting ready. get Mellisa she makes it so easy the whole experience. Place is nice to sit and work while your car is getting ready. More

Excellent service for share with friends and any people to know about your Nissan dealers ship, thank you again with your service it is the best experience job to know about your Nissan dealers ship, thank you again with your service it is the best experience job More

Outstanding courteous service. Fast turnaround and the person who helped me made sure I received my available discounts. I took my car in for an oil change and brake service at about 9:30 AM and the car person who helped me made sure I received my available discounts. I took my car in for an oil change and brake service at about 9:30 AM and the car was ready by 12:00 noon. More

I had service done on 2/21/20 and what a major disappoint I had with the Service Department Service Advisor Robin Bunch, and the Service Manager Steve Simmons. I have purchased several cars from Crest back I had with the Service Department Service Advisor Robin Bunch, and the Service Manager Steve Simmons. I have purchased several cars from Crest back when they were in Plano off 75, from Crest Cadillac Frisco, and Crest Nissan. Along with my several purchases, I have taken my vehicles to the service departments and have always been more than pleased with the treatment and customer care I received at all of the locations giving Steller survey reviews, until my visit 2/21/20. I brought in my daughter’s 2019 Altima with 13,047 miles for a simple oil change and tire rotation. I had an appointment for this service and clearly stated that I was bringing in vehicle for an oil change and tire rotation. Robin Bunch informed me at drop off that for approx. $125 that there is the package that includes oil change, tires rotation, and engine, coolant conditioning & system cleaning treatment. I agreed to all I listed because when I asked Robin if that is the service for the vehicle she said yes. At 11:16 AM I received an email stating my vehicle is still in the shop, but the multi point inspection was provided where I notice that the oil change is actually $83.85 and the engine, coolant conditioning & system cleaning treatment is an additional charge of $53.95. I did not see the email right off, but at 11:34 AM I responded back to Robin informing her not to do the $53.95 service only the oil change. Robin then returns comment back to me at 11:34 saying all of the work was completed and my car was at the wash. I thought and commented back how fast my car moved along even though I just received notification. To wrap up my disappointment with this visit I did not want to pay for the $53.95 treatment I did not want. Robin had an attitude with me at time of pick up, and I asked for the manager. Speaking with Steve (who had very little to say), he said well “next time” just ask for the regular oil change and I will not get the $53.95 treatment. He refused to take off the treatment. I asked Steve that if he rather lose me as a customer than fix the matter? He decided against that. I paid the $53.95 and decided for this little up sale they will lose me as a customer. I am all about customer service, which is a huge reason that I choose to conduct business with Crest, but I guaranty I will not give Crest Auto Group another sale or penny of my money! I live in McKinney and choose to come to Crest, but they are not the only Nissan dealership around…Nissan of McKinney here I come. I work for Raytheon and I will do all I can to share the unpleasant experience with fellow employees so they choose to buy or take their vehicles elsewhere. I bet I do not get the survey for this visit, I wonder why not? I almost forgot watch out for the “Tri-pak Engine Oil Conditioner, Coolant Conditioner Fuel System Cleaner”; it is not a required purchase. You can just get an oil change. Scott T. More

This is Crest dealerships to understand the customers want and know what customers buy a vehicle, very excellent job management Thank you for your business Francis Do want and know what customers buy a vehicle, very excellent job management Thank you for your business Francis Do More

Always a pleasant experience. Polite, courteous and knowledgeable team. Accommodating and flexible with my schedule. Easy drop off and pick up. Clean and comfortable atmosphere in service area and wait knowledgeable team. Accommodating and flexible with my schedule. Easy drop off and pick up. Clean and comfortable atmosphere in service area and waiting area. More

Excellent customer service from Crest Nissan. I am never disappointed when taking my car there. Everyone is always very welcoming and friendly. There are never any surprises or hidden charges. disappointed when taking my car there. Everyone is always very welcoming and friendly. There are never any surprises or hidden charges. More

Clean waiting room Good coffee Great service Clean waiting room Good coffee Great service Everything went great with my service experience and service representative was very nice and knew Clean waiting room Good coffee Great service Everything went great with my service experience and service representative was very nice and knew her job. Well done More

Excellent service!!! Our salesman Jeff was great with helping find the perfect car in budget. Enis in finance was respectful and explained everything. Best car buying experience helping find the perfect car in budget. Enis in finance was respectful and explained everything. Best car buying experience More