Crest Nissan of Frisco

Crest Nissan of Frisco responded

Thank you for choosing Crest Nissan! We're thrilled you had an excellent experience. Please let us know if there's anything else we can do for you in the future.

Crest Nissan of Frisco responded

We're thrilled to hear you had a smooth and quick experience! Thank you for mentioning our friendly staff – that means a lot to us. At Crest Nissan, we strive to make the car buying process efficient and enjoyable, and it sounds like both our sales team and finance team delivered on that promise. We appreciate you recognizing their efforts! We're delighted to hear you'll be returning – that's fantastic news! Whether you're coming back for service on your new vehicle or browsing our selection again, we're confident you'll have another positive experience.

Crest Nissan of Frisco responded

This is fantastic feedback, thank you! We take pride in having a team that is both skilled and professional, and we're thrilled to hear they made you feel welcome and confident. Knowing our repairs are efficient, accurate, and high-quality is what we strive for at Crest Nissan. We'll be sure to pass your kind words on to the staff. Thank you for choosing us, and please let us know if there's anything else we can do for you in the future!

Crest Nissan of Frisco responded

Thank you for taking the time to leave a review, and especially for recognizing Ly's exceptional service! We appreciate you mentioning how understanding and helpful they were. At Crest Nissan, we strive to listen carefully to our customers' concerns and work collaboratively with our service department to find the best solution. We're thrilled that Ly was able to achieve that for you, making the whole process smooth and easy. Ly will be happy to hear that their efforts made such a positive difference in your experience. Thank you for letting us know, and thank you for choosing Crest Nissan!

Crest Nissan of Frisco responded

Thank you for your loyal patronage and taking the time to leave a review! We're thrilled to hear that you consistently have "positive experiences" at Crest Nissan and consider our service "top notch." That means a lot to us! At Crest Nissan, we strive to provide exceptional service with convenient scheduling options. We appreciate you acknowledging the availability of appointment slots - it's something we take pride in offering. Thank you again for choosing Crest Nissan! We look forward to seeing you again for your next service appointment.

Crest Nissan of Frisco responded

Thank you for the kind words! We're thrilled that we could meet all your needs and provide you with a positive service experience. We appreciate your business!

Crest Nissan of Frisco responded

Thank you for your feedback about your recent brake service. We sincerely apologize that the brake issue you brought your car in for was not fixed, and we understand your concern about the loud noise. Safety is our top priority. Brakes should not be making loud noises after a service. We understand this situation is frustrating, and we want to regain your trust. Please reach out to our Service Director, Derick Heckel, at DHeckel@vtaig.com to discuss this further. We apologize for the inconvenience and look forward to resolving this issue for you.

Britt responded

Tanner is a professional / knowledgeable service representative. You (Derick) indicated that what the technicians advised was correct (noise from brakes, reversing are deemed as normal). It was advised that all Altima’s have that noise. I’ve test driven them and they don’t. I was given a Nissian Maximum SR and provided videos of the noise not being present in comparison to my 2022 Nissan Altima SR. Nissian, Crest location doesn’t appear to care about the safety of the customer. A braking system is nothing to mess around with. If the brake booster gives out that won’t be good. The noise is coming from the brake booster, yet it’s advised it passing safety check so nothing your location is willing to do. Nissan charges all this money for their vehicles but doesn’t ensuring the safety of their customer is care for. I spoke with Executive Office / Manufacturer and they are using your notes and are not looking further to the diagnosis of the vehicle. This is unexceptable. I’ll continue to remain professional / respectful but customers should “Buyer Beware” when looking into purchasing a vehicle from Nissan. Again, Tanner is amazing and explain things in great detail and remain professional through all the unforeseen circumstances. Nissan doesn’t back their product.

Crest Nissan of Frisco responded

We're thrilled to hear about your fantastic experience at [Your Dealership Name], and especially impressed that you wanted to recognize Talal and Carlos! It sounds like Talal went above and beyond to find you the perfect car. Their attentiveness to your needs and hard work in finding the right vehicle are exactly what we strive for in our sales team. We'll be sure to pass your kind words on to them – they'll be happy to know his efforts were appreciated. We appreciate you mentioning that Talal showed you many options. Our goal is to have a wide selection of vehicles to choose from, ensuring you find the perfect fit. Congratulations on your new Rogue! We're happy you found the car you were looking for. Knowing that Carlos also made your experience a great one is fantastic! A smooth and efficient financing process is important, and we're glad he delivered. We're happy to hear you're glad you made the trip to Frisco! Having happy customers like you makes it all worthwhile. Thank you for choosing Crest Nissan, and thank you again for recognizing Talal and Carlos' outstanding service. We look forward to seeing you again in the future for your service needs!

Crest Nissan of Frisco responded

Thank you for the fantastic review! We're so grateful for your loyalty to Crest and for trusting Ly Leung with your SUV. It means a lot to hear that Ly consistently looks out for your best interests and ensures your vehicle receives thorough, high-quality service. Customers like you are why we strive for excellence! We'll be sure to pass your kind words on to Ly – he'll be thrilled to know his dedication is appreciated. We're happy to know you won't let anyone else touch your car – that kind of trust speaks volumes! Thank you again for choosing Crest. We look forward to seeing you and your SUV again soon!

Crest Nissan of Frisco responded

Thank you for the positive review! We're happy to hear you trust Crest Nissan in Frisco for all your car's needs. It sounds like Drake made a great impression on you during your previous service. We appreciate you mentioning his helpfulness and friendly demeanor – that's exactly the kind of service we strive for at Crest Nissan. We look forward to seeing you again soon for your next oil change or repair!