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Crest Nissan of Frisco
Frisco, TX
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 30, 2025
I recently purchased a 2018 Infiniti QX 60 from crest Nissan. They assured me that they did a 160 point inspection on the car as well as to reassure me that they would never sell a car if it didn’t pass Nissan. They assured me that they did a 160 point inspection on the car as well as to reassure me that they would never sell a car if it didn’t pass all inspections. Unfortunately, after a thorough inspection by my trusted mechanic, they discovered several significant issues with the vehicle that were not disclosed during the purchase, including damage to the rear of the vehicle, the hatchback, and bent rear parts from would appear to be a significant accident. These problems were also not reflected in the Carfax report. While the car was sold as a one owner vehicle, I expected greater transparency from the dealership. I reached out to address my concerns, but have yet to get a response from them. I have left several messages.. I’m disappointed by this experience, as it seems the car I purchased may not have been fairly priced given its condition, and that it was sold as a car with minor cosmetic damage and clearly that is not the case according to the mechanic that overlooked the car. It is my understanding that when there is significant damage done to a vehicle that they are trying to sell, that this information must be shared with the buyer to make a fair priced sale. The significant damages to this vehicle were not disclosed at all during the time of negotiations or the purchase.I urge others to have used cars inspected before purchasing, and hope that the dealership will improve transparency in the future. This dealership has lost my trust, respect, and confidence in purchasing any future vehicle from them. Perhaps Anyone reading this review should think twice about doing business with a company that cannot be straightforward about the used cars they are selling. More
by Surgicalmom
Employees Worked With
NA
January 30, 2025
Very comfortable customer waiting area and customer service in the service department . I don’t like the idea of them not taking a check and then charging me 3% to use a credit card. It’s a scam. service in the service department . I don’t like the idea of them not taking a check and then charging me 3% to use a credit card. It’s a scam. More
by donald
Employees Worked With
Justin was an excellent service man
January 20, 2025
Prioritizes appointments. Friendly customer service. Other dealerships will have you waiting 3 hours for a simple oil change. Crest Nissan will have you in an out quickly. Friendly customer service. Other dealerships will have you waiting 3 hours for a simple oil change. Crest Nissan will have you in an out quickly. More
by Sydney Williams
Employees Worked With
Andy Truong
January 09, 2025
Brandon was excellent! He kept me informed and was pleasant to speak with. I had truly gave up on Nissan customer service from visiting other Nissan in the area. But the cu He kept me informed and was pleasant to speak with. I had truly gave up on Nissan customer service from visiting other Nissan in the area. But the customer service from Brandon and the others I spoke with was unmatched. Crest Nissan is my new and only dealership I will be visiting for service! Thanks More
by kimley.ingram
Employees Worked With
Brandon
