Crest Lincoln

Oil Cange Had first oil change on this vehicle at the dealer. Had an appointment and they got me right in. Waiting room is spacious with snacks coffee and TV. Had first oil change on this vehicle at the dealer. Had an appointment and they got me right in. Waiting room is spacious with snacks coffee and TV. Car was washed and returned to me in about 45 minutes. Very happy with this dealership and previous experiences here. More

This is our 3rd experience working with Crest. We just purchased our 3rd vehicle from Crest Lincoln. All 3 times have been very positive experiences. 1st time was a used vehicle and last 2 were wit We just purchased our 3rd vehicle from Crest Lincoln. All 3 times have been very positive experiences. 1st time was a used vehicle and last 2 were with new vehicles. Roger Tauck helped us with all of them and he’s always been professional, patient and efficient, which helped make the process go smoothly. The service department is great also.. We would definitely recommend them to anyone who is considering purchasing a new or used vehicle. More

Poor Service Center I made an appointment online almost 3 weeks before I arrived for service and said I needed a loaner car. I arrived before they opened at 7:30AM, when I made an appointment online almost 3 weeks before I arrived for service and said I needed a loaner car. I arrived before they opened at 7:30AM, when they let me in they told me that they did not have the parts to fix my car. After I got upset, they said they could use the parts from another car that was not due for a few more days. Then I asked if they could check out an error on my dashboard and he said they did not have time that day. Which I was ok with since I asked for a loaner car, but then he told me they had no loaner cars available for about a week. I told them to just fix the original problem and they drove me to work. When I called to get a ride back to pick up my car they told me that the shuttle driver had to leave early and they could not pick me up, so I Ubered back to the dealer. When I got my car there were two scratches on the interior and the manager told me there is no way his guys could have done that. If you look in my car it is mint inside, looks brand new besides the two scratches now. I will never go back here for service again More

This is my second vehicle leased from Crest. In the early summer of 2017 I contacted Costco Auto program and was connected to Crest from Costco. I was very pleased with the sales staff upon my i In the early summer of 2017 I contacted Costco Auto program and was connected to Crest from Costco. I was very pleased with the sales staff upon my initial visit and worked with Chris Tessmer. He was a delight to work with, not pushy,, very accommodating, accepted my request for specific items that I needed in a vehicle and was not the least bit concerned that what I wanted meant having to place a special order. Within 6 weeks that vehicle arrived, was prepped for me and ready for delivery when I arrived. I loved that vehicle and so, when the lease expiration date was getting near, I checked out some other vehicles before deciding that they didn't meet my needs and wishes, so I went back to Crest to see Chris and happily he presented me with another MKC, almost exactly like what I was going to be turning in. He did some numbers figuring and we came to comfortable terms. There was someone else also interested in that vehicle that they currently had on their lot, but I was not worried. Chris had checked online first and told me that there was another one exactly like the one he brought out for me to see and drive. The other custormer's sales person had tagged it as soon as I arrived back from my test drive; Chris was upset about that, but reassured me that there is one on a truck and would be arriving by July 15. I was not worried because I didn't need to turn in my car until August 15. I just wanted to know that I would have a car to come home with after I released my 2017 to Crest. To my surprise the following morning Chris called me to tell me that my new car had arrived already. When would I like to pick it up? He suggested the next morning so that it could be prepped for me. I said I would be able to come any time after 1:00. so we agreed on 3:00. I arrived at 3:00, met with Chris, gave him everything that he needed, including my vehicle, and then I met with Angie, the person who handles all the paperwork for the lease. After that Chris took me out to my new MKC, programmed my phone into this vehicle, programmed the digital security panel for locking and unlocking the doors and also programmed Lincoln Way into my cellphone. guided me out of the garage, and handed me a beautiful, colorful bouquet of flowers, and told me to call him if I have any questions or problems. I knew that I wouldn't have any problems, but maybe some questions after getting more acquainted with the new features or features that were different than I had in the 2017 MKC. And off I went, in my very comfortable new 2019 MKC. I felt at home driving this new vehicle and just had to get used to it being a different color exterior. I really wanted the same color as my first MKC but that color wasn't available this year. Once I got home and away from everything, I could see that this was also a very pretty color and I know that I will be happy with this color choice too. I never had any problems with the 2017 MKC and do not expect to have any problems with this one either. Other than taking the 2017 MKC into the Crest service department for its oil changes and tire rotations, I had only one problem; it was a leak of some kind. I called them immediately and someone came to pick up the car and bring me a loaner. The loaner was clean and fueled and ready for me that very same day. It turned out that they needed to order a replacement part so they had my car for a week. When it was repaired, I was contacted and I opted to drive the loaner back to the dealership and pick up my own vehicle. I would not hesitate to work with Chris, and Crest in the future, nor would I hesitate to recommend Crest and Chris to other people in the market for a new vehicle. He and the dealership are very pleasant to do business with and do not take advantage of their customers, at least I should say that they didn't take advantage of me. More

Road Trip This dealership has always been wonderful, service has been great. We have been coming here for at least 12yrs..Our son now goes here for his Lincoln. This dealership has always been wonderful, service has been great. We have been coming here for at least 12yrs..Our son now goes here for his Lincoln. More

Pleasantly Pleased I bought my SUV from Creast and have had to have it in for service several times and have always been taken care of. I sent my son there and you all p I bought my SUV from Creast and have had to have it in for service several times and have always been taken care of. I sent my son there and you all put him in a beautiful used car, he’s so happy. I’ve even had friends from work come to you all for service. More

Excellent Service Shopping for a car can be very stressful . I have been to other dealerships and I must say that Crest Lincoln sets the bar in customer service experi Shopping for a car can be very stressful . I have been to other dealerships and I must say that Crest Lincoln sets the bar in customer service experience. Salesman Tim was excellent , awesome and patience with me. I also, discovered that not only was the dealership nice to work with, but the service department was excellent as well. This is my first car purchase with this dealership. I can say I will be back in the near future. More

Always Happy Service is excellent and fast. Waiting area is very comfortable. There is variety of options to drink and snack on. Everyone is professional and fr Service is excellent and fast. Waiting area is very comfortable. There is variety of options to drink and snack on. Everyone is professional and friendly. More

Consistently superior I just recently leased my 6th vehicle from Crest Lincoln, and it surely won’t be my last. Professional (and immaculately clean) service department is I just recently leased my 6th vehicle from Crest Lincoln, and it surely won’t be my last. Professional (and immaculately clean) service department is a plus, but my salesperson, Chris, is absolutely tops in my book. He tends to every little detail, no wasted time or extra trips, and when I drive out with my new Lincoln, he makes sure I’m comfortable with all the new technology. Could not ask for more! More

Purchase of Ford Mustang at Lease End Even though this is a Lincoln dealership and it did not lease the Mustang to me, I could not seem to get my other dealer's attention and Crest volunte Even though this is a Lincoln dealership and it did not lease the Mustang to me, I could not seem to get my other dealer's attention and Crest volunteered to help me buy the vehicle. Very nice and super efficient. Great dealership! More