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Crest INFINITI - Service Center

Frisco, TX

4.8
375 Reviews

375 Reviews of Crest INFINITI - Service Center

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April 10, 2025

Everything was completed in a timely manner. Very pleased. However you do ask for too many reviews/surveys. I believe this is the 4th one I've done! More

by JK.FURNISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept - Derrick
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Apr 11, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're happy to hear that you were pleased with the timely service. We apologize for the frequency of review requests and will definitely take your input into account. Your thoughts are important to us, and we truly appreciate you taking the time to share them. We look forward to continuing to serve you!

April 10, 2025

Previous recent visit was to get a tire air pressure sensor fixed. It worked for a few days than failed again. This visit was for the same reason. When I left Crest it still was not working. More

by BANCAPRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Duncan
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Apr 11, 2025 -

Crest INFINITI responded

Thank you for sharing your experience. We are sorry to hear that the issue with your tire air pressure sensor has not been resolved to your satisfaction. We’d like the opportunity to look into this further and ensure it’s addressed properly. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can work toward a resolution.

April 10, 2025

Fantastic service by fabulous people. Crest has always come through with quality and grace. Thank you More

by TATAWAYO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Report | Print
Apr 14, 2025 -

Crest INFINITI responded

Thank you so much for the kind words! We're thrilled to hear that you've consistently experienced fantastic service from our team. It means a lot to know that our efforts to provide quality care with professionalism and grace have made a positive impact. Your continued support is truly appreciated, and we're grateful for the opportunity to serve you.

April 09, 2025

Always great service. Special thanks to Dustan. Thank you for all you do to help More

by heather75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan in service
Report | Print
Apr 10, 2025 -

Crest INFINITI responded

Thank you for the kind words! We’re so glad to hear that you consistently receive great service, and we’ll be sure to pass along your special thanks to Dustan. We truly appreciate your feedback and are happy to continue providing the service you deserve!

April 08, 2025

Dustan was courteous & professional, a pleasure to work with. I also appreciated that a loaner vehicle was available for me. My only negative is that one problem with my vehicle was not fixed. There were More

by jrpxx808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
Report | Print
Apr 10, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We're so glad to hear that you enjoyed working with Dustan and found him to be courteous and professional. It's also great to know that having a loaner vehicle available made things more convenient for you during your visit. We’re sorry to hear that you're still experiencing issues with your cruise control. We understand how important it is for every aspect of your vehicle to be functioning properly, and we’d like to ensure that this is looked into further. Please reach out to Randy Nabors at Rnabors@vtaig.com, so we can better understand the situation and work toward a solution.

April 07, 2025

I was able to get an appointment on the books quickly with a loner car reservation. My service advisor kept me updated along the way. The issue with my vehicle was resolved. More

by KENDARFOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown - Service Advisor
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Apr 09, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience! We're glad to hear that scheduling your appointment and securing a loaner vehicle was quick and convenient. It's also great to know that your service advisor kept you well-informed throughout the process and that the issue with your vehicle was successfully resolved. Providing efficient, transparent service is always our goal, and we appreciate your trust in us.

April 06, 2025

Service was fast and staff was helpful and friendly. I was contacted when service was complete and Check out was simple. Derrick, my service advisor, was helpful and clear in the steps that were going More

by DEANANDHEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick - Service Advisor
Report | Print
Apr 08, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience! We’re glad to hear that your visit went smoothly and that the service was completed quickly. It’s great to know Derrick kept you informed every step of the way and that the rest of the team made the process easy and welcoming from start to finish. We truly appreciate your kind words and look forward to serving you again in the future!

April 06, 2025

Car had zaktec treatment. Not sure if they actually applied anything to the finiish but the car still had dirt on back bumper. Not impressed. More

by BCLAIR6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who checked me in
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Apr 08, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback with us. We're glad to hear that you brought your vehicle in for the ZAKTEK treatment, though we understand your concerns regarding the condition of the finish afterward. It's important to us that each service meets expectations, and we can see how finding dirt on the back bumper would leave you unsure about the application process. Your comments have been noted, and we appreciate you bringing this to our attention. If you have any lingering questions about the treatment or would like someone to take a closer look, we’d be happy to assist further.

Apr 08, 2025 -

BCLAIR6 responded

I would like to speak to someone at Crest concerning this issue. ThanK you

April 02, 2025

Trevor was great! Loaner car was quick and efficient to get. The gentleman that checked me in and got my car at pick up was so courteous and efficient. I do not kno More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor in Service....everyone listed is sales
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Apr 04, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re so glad to hear that Trevor provided great service and that the loaner car process was quick and efficient. We’re also happy to know that the team member who checked you in and out was courteous and efficient. We’ll be sure to pass along your compliments to the entire team. We look forward to serving you again in the future!

April 02, 2025

Great service ! ! Take care of my problem quickly and professionally !! Rent car manager (Dustin ) was amazing !! Friendly and helpful !! More

by glmike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Apr 04, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re so glad to hear that your issue was handled quickly and professionally. It’s great to know that Dustin, our rental car manager, provided such friendly and helpful service. We truly appreciate your feedback and look forward to assisting you again in the future!

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