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Crest INFINITI - Service Center

Frisco, TX

4.8
375 Reviews

375 Reviews of Crest INFINITI - Service Center

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April 14, 2025

Every time I take my car in for service. I’m greeted promptly and the staff is polite and professional. I recommend Crest to anyone with an Infiniti for service. More

by Stanford440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Apr 15, 2025 -

Crest INFINITI responded

Thank you for the kind words and your continued trust in our team! We're so glad to hear that each visit has been met with prompt, professional, and courteous service. It means a lot to know you would recommend Crest to other INFINITI owners—we truly appreciate your support and look forward to providing the same level of care every time you visit.

April 14, 2025

I've taken my vehicle twice to the Service department at this dealership and have experienced reliable, fast, friendly, and efficient service on both occasions. More

by Anthonysfa926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Apr 15, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We’re thrilled to hear that both of your visits to our service department have been met with reliable, fast, friendly, and efficient service. Providing a consistently great experience is our goal, and we’re glad to know we've met that for you. We look forward to continuing to assist with your vehicle needs in the future!

April 14, 2025

I was there to get a leak checked and was given 8k quote to get transfer case replaced and had to try multiple times to reach to advisors to get details. The leak started right after when I got my repair do More

by RK.KAKARLA
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I woul say it is not a single employee this in on
Apr 15, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We are sorry to hear about your frustration and any confusion regarding the repair details. It's important to us that our customers feel fully informed and supported throughout the service process. We’d like the opportunity to discuss your concerns further and ensure we address any lingering issues. Please feel free to reach out to Randy Nabors at Rnabors@vtaig.com, who would be happy to assist you directly.

April 14, 2025

They got my car cleaned up and ready to go, all while I got to enjoy a loan car. More

by SMITHAL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Apr 15, 2025 -

Crest INFINITI responded

Thank you for the great feedback! We're glad to hear your car was cleaned and ready to go while you were able to enjoy a loaner. We always aim to make the experience as convenient as possible for you!

April 14, 2025

Very impressive service from A to Z. Both of the valet drivers were kind, upbeat and helpful. Justin is extremely responsive and very helpful. More

by susanhassel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin and both valet drivers.
Apr 15, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that your experience was impressive from start to finish. It's great to know that both of our valet drivers were helpful and friendly, and we're especially glad that Justin was responsive and provided the support you needed. We truly appreciate your feedback and look forward to continuing to offer exceptional service every time you visit!

April 13, 2025

My service experience was okay, choice of services was somewhat confusing but I was usually able to contact a person to help me. I spent approximately $6,000 which included a set of tires and my son noti More

by laurie75402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Apr 14, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback. We’re glad to hear that, overall, you were able to get the assistance you needed during your service experience. However, we are sorry to hear that you are not fully satisfied with your visit. We’d like to make sure everything is properly addressed for you. Please feel free to contact us directly so we can resolve these issues promptly. We appreciate your business and hope to ensure your next visit is even better!

April 12, 2025

Great service very friendly staff and very knowledgeable thank you so much for the great service again! More

by HUGOATX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bannister
Apr 14, 2025 -

Crest INFINITI responded

Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with our friendly and knowledgeable staff. It’s always a pleasure to provide great service, and we truly appreciate your continued support. We look forward to assisting you again in the future!

April 11, 2025

Crest Infinity’s Service Department is terrific! The staff is courteous and professional. In particular, Randy Nabors, Service Director, is outstanding. He listened to our requests, verified the req More

by Me author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors
Apr 14, 2025 -

Crest INFINITI responded

Thank you for sharing such a thoughtful review! We're thrilled to hear that your experience with our Service Department was a positive one. It's wonderful to know that you found our team to be courteous and professional, and we’re especially pleased that Randy Nabors stood out for his attentive and thorough service. It sounds like he went above and beyond to ensure everything was handled smoothly—from confirming your requests to following up and making sure your QX60 was ready and looking its best. We’re truly grateful for your kind words and appreciate the opportunity to provide you with first-class service.

April 11, 2025

I purchased a use SUV it had a little they took it back look at it listen to what I needed they gave me a loaner sent me on my way and fixed it right the first time thank you Troy More

by gofast92truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're glad to hear that our team was able to address your concerns with the SUV quickly and efficiently. It's great to know they listened to your needs, provided a loaner, and got everything fixed right the first time. We appreciate your trust and are grateful for the opportunity to help—thank you for choosing us!

April 11, 2025

Fast and good service was provided, and the staff were courteous and helpful. Will recommend others to go here. More

by JHA.SANJEEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Apr 14, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're so glad to hear that you received fast and helpful service, and that our team was courteous throughout your visit. We truly appreciate your recommendation and look forward to welcoming others you send our way!

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