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Crest INFINITI - Service Center

Frisco, TX

4.8
278 Reviews

278 Reviews of Crest INFINITI - Service Center

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February 19, 2025

Blake Jenkins was very helpful throughout the process to make it incredibly smooth and easy on my part. More

by KATIESEMPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins - Service
Feb 20, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're so glad to hear that Blake Jenkins made your experience smooth and easy. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future!

February 17, 2025

Always professional and excellent servcie. Dustin Harbor is my service rep and always takes the time to explain exactly what service is being performed. More

by GRAYC41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Harbor
Feb 18, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're thrilled to hear that Dustin provides excellent, professional service and takes the time to explain everything to you. We truly appreciate your trust and look forward to serving you again!

February 17, 2025

Excellent service with timely service and good communication. Rep was great with constant communication and efficient timing. More

by SHANNON.NAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Crest INFINITI responded

Thank you for your great review! We're thrilled to hear that you received timely service with excellent communication. We appreciate your feedback and look forward to serving you again soon!

February 16, 2025

This is an amazing dealership! We drive from LA to utilize their services. Their Zaktek application is one of a kind and well worth what you pay for it when purchasing your vehi More

by MOLEXY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Feb 18, 2025 -

Crest INFINITI responded

Thanks! We’re thrilled to hear you made the drive from LA and are enjoying our services and the Zaktek application. Your support means the world to us, and we look forward to continuing to provide exceptional experiences!

February 16, 2025

The drop off was easy. Troy and his colleagues took it from there, and delivered service that was top notch and beyond expectations. Our family values this team for friend More

by rodbliss7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Feb 18, 2025 -

Crest INFINITI responded

Thanks, Rod! We’re thrilled to hear that you had a great experience with Troy and the team. Your appreciation means a lot to us, and we’re committed to providing friendly and reliable service every time. Looking forward to serving you again!

February 16, 2025

This review is getting 5 stars because of Service Director Randy Nabors. Was having a terrible experience with Crest Infinity until he got involved. Made a bad situation 100% better and even reached More

by davidrusu99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduarso
Feb 19, 2025 -

Crest INFINITI responded

David, we’re thrilled to hear about your positive experience with Randy! Our team is dedicated to ensuring excellent service, and it’s great to know Randy made such a difference. Thank you for your support, and we look forward to serving you again!

February 15, 2025

Had A great experience with the service advisor. Everything was ready for me when I dropped the car off, he had the loaner ready and I was in and out in less than 20 minutes. My car was repaired by More

by TNTANDSUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Onstott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Harbour
Feb 18, 2025 -

Crest INFINITI responded

Thanks! We're thrilled to hear about your positive experience with our service team. It's great to know we met your expectations for efficiency and care. We look forward to assisting you with your next service and vehicle purchase!

February 15, 2025

Blake is my service advisor and by far the best service advisor I have had at Crest Infiniti. Dustin and his staff are always so helpful. Blake and Dustin are so very helpful. They make my experience a More

by Cheri O’Brien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake & Dustin
Feb 18, 2025 -

Crest INFINITI responded

Thank you, Cheri! We’re thrilled to hear about your positive experiences with Blake, Dustin, and the team. Providing top-notch service is our priority, and your feedback truly motivates us to keep delivering excellence. We appreciate your support and look forward to seeing you again!

February 15, 2025

The Service Team at Crest Infiniti is great. Randy, Trevor, and the rest of the team, even the cashier and loan car teams are great. Always friendly and helpful and have a smile hilarious commen More

by CEHOSKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear that Randy, Trevor, and the entire team provided you with such a positive experience. Your appreciation for their transparency and friendliness truly makes our day. We look forward to serving you again!

February 14, 2025

I’ve been a Crest Infiniti customer since the late 1990. Infiniti service is what kept me coming back all these years! Keep up the great service! More

by dtartdfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Feb 18, 2025 -

Crest INFINITI responded

We appreciate your loyalty since the late '90s! It's wonderful to hear that our service has consistently met your expectations. Thank you for being a valued part of the Crest Infiniti family, and we look forward to continuing to serve you for many more years!

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