Crest INFINITI - Service Center

Customer service was at times exceptional and other times just fair. My vehicle was in the service center 45 days. At first, the customer service was exceptional with regular updates provided and the service just fair. My vehicle was in the service center 45 days. At first, the customer service was exceptional with regular updates provided and the service advisor went above and beyond regarding a special circumstance regarding the loner vehicle. But after about two weeks, the updates stopped and I had to call them to determine the status of repairs. The service advisor only reached out to me when I needed to provide my maintenance records for the warranty company. The valet service to return my car to me was wonderful. The loaner vehicles provided were greatly appreciated. I had to take the car back for service for the same issue two days later. When I called to tell the advisor I was bringing the vehicle back as it was having the same issue, he tried to discourage me from bringing it back stating “it just needs to re-learn your driving style.” When I got to the service center, the service was again exceptional but I was told I would be contacted with the diagnostic information later that day but again received no updates except if I called them to determine advisor. My car was at the service center 10 days. The process of returning the loaner and picking up my car was exceptional quick and easy, the staff were all professional and welcoming. More

Every time i need a service done im greeted immediately upon arrival. The customer service is on point upon arrival. The customer service is on point More

Service manager explained me all about the services done, He also helped me quickly in rectifying the recalls on this vehicle. It was a great experice. He also helped me quickly in rectifying the recalls on this vehicle. It was a great experice. More

My service on my vehicle was great. The loaner car windows were filthy. I had to get windex to clean them, so I could see. It looked like they tried to clean with a dirty rag. The loaner car windows were filthy. I had to get windex to clean them, so I could see. It looked like they tried to clean with a dirty rag. More

Very good work by service advisor. Work was finished in a timely manner as well. Work was finished in a timely manner as well. More

Blake Jenkins was incredibly helpful throughout the process to make it as smooth and easy for me. Quick service time as well. process to make it as smooth and easy for me. Quick service time as well. More

Blake Jenkins was very helpful throughout the process to make it incredibly smooth and easy on my part. make it incredibly smooth and easy on my part. More

Excellent service with timely service and good communication. Rep was great with constant communication and efficient timing. communication. Rep was great with constant communication and efficient timing. More

Always professional and excellent servcie. Dustin Harbor is my service rep and always takes the time to explain exactly what service is being performed. Dustin Harbor is my service rep and always takes the time to explain exactly what service is being performed. More

This is an amazing dealership! We drive from LA to utilize their services. Their Zaktek application is one of a kind and well worth what you pay for it when purchasing your vehi We drive from LA to utilize their services. Their Zaktek application is one of a kind and well worth what you pay for it when purchasing your vehicle. More