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Crest INFINITI - Service Center

Frisco, TX

4.7
218 Reviews

218 Reviews of Crest INFINITI - Service Center

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January 25, 2025

Great customer service. Got all my concerns addressed. I would recommend. Will be back when I'm ready for another vehicle. More

by CHENEVERT66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Conkleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony brown
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're thrilled to hear that all of your concerns were addressed and that you were happy with the service. We look forward to welcoming you back when you're ready for your next vehicle!

January 25, 2025

Tony is great to work with and the overall experience has definitely improved from when I first had service performed on my Infiniti 4 years ago. More

by ROXANE.MULENEX
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miles Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Crest INFINITI responded

We're thrilled to hear that your experience has improved over the years, and we're grateful for your continued trust in our service team. Tony truly values building strong relationships with our customers, and we're glad he was able to assist you! Thank you for sharing your feedback, and we look forward to providing excellent service for many years to come.

January 24, 2025

Great service experience and the staff was friendly and professional. The waiting area was clean, spacious, and very comfortable. More

by DJRKBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you had a great service experience with us. We pride ourselves on providing a friendly and professional environment, and it's wonderful to know you felt comfortable in our spacious waiting area. We look forward to serving you again in the future!

January 24, 2025

Thank you very much for the great service and assisting with coupon usage. Always appreciate it! More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustan Hadbour
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Jan 27, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re glad we could assist you and that you had a great experience with us. We appreciate your loyalty and look forward to serving you again in the future!

January 23, 2025

Crest employees are friendly yet professional. They do a good job in keeping you updated on your vehicle. I plan to keep using them. More

by QUEENSYLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake
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Jan 24, 2025 -

Crest INFINITI responded

Thank you for your thoughtful review! We're thrilled to hear that our team’s friendliness and professionalism made a positive impression and that you value the updates we provide on your vehicle. Knowing that you plan to continue using our services means a great deal to us. We’re committed to delivering the same high level of care every time you visit!

January 22, 2025

Very friendly and helpful. Answers all my questions. Prebooks appts for future. Glad to use them. More

by BROWNMELISSA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Hernandez is great to work with. So is Dustan. is Dustin
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Jan 23, 2025 -

Crest INFINITI responded

We are delighted to hear about your positive experience with our team! Your appreciation for our friendly service, willingness to answer your questions, and proactive approach to scheduling future appointments reflects our commitment to exceptional customer care. We strive to make every interaction helpful, convenient, and personalized. Thank you for choosing our dealership and for sharing your satisfaction.

January 22, 2025

Awesome service given by Blake Jenkins Blake provides excellent customer services to his customers that known for infinity excellent. Blake is a valuable asset to infinity. Thank you More

by LEWISNENE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins rate a 5 star
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Jan 23, 2025 -

Crest INFINITI responded

Thank you so much for your wonderful feedback about Blake! We are thrilled to hear that he provided you with excellent service during your visit. Blake's dedication to exceptional customer service truly makes a difference, and we agree that he is a valuable asset to our team. We appreciate your recognition of his hard work and commitment to ensuring a positive experience for our customers. Thank you for choosing us, and we look forward to serving you again!

January 22, 2025

Been coming here for years and four car leases later, I an still coming back. Whether for standard or custom work like powder coating rims or blacking out car details, thy deliver quality. More

by CHRISTIANO.FERRARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake, Troy, Dustin
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Jan 23, 2025 -

Crest INFINITI responded

We are incredibly grateful for your long-standing loyalty and trust. Four car leases demonstrate the consistent quality and service that keep you coming back to our dealership. We take pride in our ability to handle both standard maintenance and custom work like powder coating and detailing, and we're thrilled that we continue to meet your expectations. Thank you for being a valued customer and for sharing your positive experience.

January 22, 2025

Blake Jenkins makes your dealership special. He is the best when it comes to service. He will keep me coming back. Regards John Sexton More

by jrsrep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
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Jan 23, 2025 -

Crest INFINITI responded

We are truly grateful for your wonderful feedback about Blake Jenkins. Blake's exceptional service and dedication are key reasons why our customers continue to choose us. We're honored that Blake has made such a positive impression and that he plays such an important role in our customer experience. Thank you for taking the time to recognize Blake's outstanding work and for your loyalty to our dealership.

January 21, 2025

I wrote a prior review while upset and didn’t speak to Blake or Nabors .. Once I was able to speak with Blake and Nabors I felt totally ok that they are willing to look at my car again to be sure it wa More

by JENNSG37
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nabors Randall and Blake
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Jan 22, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your updated experience. We’re so glad that Blake and Randy were able to address your concerns and ensure you felt confident in our commitment to providing quality service. It means a lot to us that you’ve trusted us with your vehicle since 2010, and we’re grateful for your loyalty. Your kind words about our team and customer service are truly appreciated, and we’ll continue striving to meet your expectations every time.

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