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Crest INFINITI - Service Center
Frisco, TX
374 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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374 Reviews of Crest INFINITI - Service Center
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February 17, 2017
5 Star Customer Service Every visit I make, everyone knows my name and makes you feel at home. The work is always done in a timely manner at all times. Earnest Morgan always Every visit I make, everyone knows my name and makes you feel at home. The work is always done in a timely manner at all times. Earnest Morgan always makes it a point to see how I am doing and the status of my vehicle. The waiting facility is so plush and roomy along with a gigantic flat screen on the wall. I get taken very good care of at Crest Infiniti! More
by Larry Brown
Employees Worked With
Earnest Morgan. Kristina at the snack bar, Troy. BRIT. , Duncan McPhail
January 12, 2017
School Days I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission f I'm 88 years old and never thought I would have to be sent to the principal because of my dereliction to duty - I allowed the automatic transmission fluid to last 3 years and 7 days (January 4, 2014). My 2010 G37X, with only 30,235 miles on it, failed miserably! The report card even had the failure shown in a black box (RO#148138)! This must be important, because the entire world (World Class Inspection Lane) now knows about it. for penance, I waxed the car. I hope it forgives me. More
by terrified
Employees Worked With
service dept
December 09, 2016
Lack of customer service I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as lo I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as long to get back. I was not informed till an hour past the promised time. After waiting 3 hours I was offered a loaner however with an hour to go I just decided to wait. If it was going to take 4 hours to do the service that they said would only take 2 hours they should have offered a loaner car at the beginning and not 3 hours of waiting and wasting my day. Service advisor was polite however that doesn't make up for the experience. Will definitely not ever come back. More
by Saaa
Employees Worked With
Not sure
July 31, 2016
Chris - Service Manager Chris Nevins went above and beyond to help me on Wednesday evening (after hours). I had run over a nail (unbeknownst to me) and the service departmen Chris Nevins went above and beyond to help me on Wednesday evening (after hours). I had run over a nail (unbeknownst to me) and the service department put a plug in my tire so that I could make it home. I thank everyone that helped me. More
by P Sims
Employees Worked With
Chris Nevins
July 24, 2016
Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service t This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and maintenance for my two cars. I'm the customer that goes in and generally doesn't "bat an eye" at approving their recommended maintenance. After my experience this morning, which was generally similar to my other experiences at Crest, I will never return. I had a 9:30 appointment and provided specifics as to what services I wanted performed. Went in and apparently the service advisor assigned to me was no longer there. I waited for 15 minutes by my car in the heat of the drive thru. As usual, there were several people that asked me if I needed help but apparently none were empowered or interested in helping me. I went inside and noticed a few minutes later that they had taken it back to shop. I'm waiting 2 hours for a lousy oil change, and decide to check status. 30 minutes later a guy comes out to check me in for service. Unbelievable! Each time I go there I have some glitch or issue that they drop the ball on that costs me time and inconvenience. Their check in process is atrocious. This is a beautiful facility, but I don't go there to eat or practice my putting. You guys consistently don't get it. Sewell Infiniti if you're listening I'm so sorry for ever leaving you. I will drive the extra 20 miles to go to Sewell Infiniti for my car purchases and repairs in the future. More
by John B
Employees Worked With
None of the above
October 02, 2015
Creative Solutions We recently purchased an older model infiniti for my Son and this is our 2nd infiniti to own. The service engine soon light came on so I pulled the co We recently purchased an older model infiniti for my Son and this is our 2nd infiniti to own. The service engine soon light came on so I pulled the codes. After a little research I saw where the problem was part of a recall. I called the service department at Crest Auto Group who ran my VIN and confirmed that I was eligible for replacement of the part. We made an appointment for the service and I was thrilled that it was covered. I dropped the car off then received a call later that afternoon saying the repair would be $750. I advised of the recall, the conversation that I had with their service department and forwarded them information on the recall. As it turned out, my model year was not included in the recall. Due to the confusion Crest Auto Group agreed to make the repair and charge me for parts only, waiving their labor cost. They even ran the car through their detail center! Considering I didn't purchase the vehilcle from them I was very grateful for their willingness to work through the issue and land on a solution that worked for both parties. Well played Crest Auto Group. More
by JD
Employees Worked With
Chad Hardison, Duncan McPhail
July 14, 2015
Impossible to get attention from service center We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their s We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their service agent hasn't been very helpful either and it takes a long time to get a loaner vehicle even when you make an appointment. Usually I have been able to get a loaner in 15-45 min but recently I waited more than an hour to get a loaner and then the person says that they actually don't have any loaner. Could I wait another hour or would I come back with a new appointment? I am guessing that they discourage QX60 owners like me since they don't have a fix for the QX60 transmission shuddering at low RPM and shaking violently. More
by Gaurav
Employees Worked With
Grant Saab
April 11, 2015
Service Department is the worse The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car owner; A few examples: - They crashed the rear of my SUV inside their garage during a maintenance visit. - On another visit, I was promised the car would be ready on the same day and that was important because I would be on a business trip for a few days; called for a status and they said the car would only be ready next day and I would have to pay for the loaner if I didn't returned it then. - The moonroof had rattle and it took 3 visits for them to fix it - The rear suspension had a weird noise, they asked me to leave the car for it to get fixed and when I got their they told me the part was out of stock; I live 45 min from the dealer each way; More
by ValdenP
Employees Worked With
Other Employees :
Multiple Service Advisors in the many many visits to this dealer
March 26, 2015
The first and last time on both accounts. Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recent Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recently visited your facility due to having a couple of service issues that needed to be addressed. With that said, customer service should be your number one area of importance because if it were not for your customers you would not have a job. I have never submitted a complaint in my entire life but I could not let this one pass. The whole experience was a circus. This all started when I called Infiniti to request service for a lost key. I spoke with Jordan, and he was very professional. He referred me to a towing company that you are licensed with, helping to get the show on the road. At 9:00 a.m. on Wednesday, March 26th I contacted Jordan Towing who said that they would be there within the hour. I waited an hour and a half and they still had yet to arrive. I immediately contacted them to find out what the problem was and I was told that “It would be another hour.” I have a full time job so trying to schedule my day into getting the situation resolved is no easy task. I have phone records to prove the amount of time that I had to go back and forth with this dealership. First of all, I was never contacted by anyone letting me know that my car had arrived on site. I had to call and find out if it was there. Each and every time that I called to check the status on my car I was referred to Troy Dunn’s voicemail. I left a message about ten times for him to return my call. The previous day when the car was towed in I spoke with him over the phone. He said that they were busy and that he was going to try to have it ready Wednesday night, but if not then definitely first thing Thursday morning. Thursday morning I called to get the status but he was on the phone and once again did not bother to call me back. So I would wait around for his call and end up having to call Crest again to check up on the status of my car. Around 11:00 p.m. Tony got back with me stating that they key was on back order and that he would have to send someone out to search for another key. Around 2:30 p.m. I received the Infiniti “Know your vehicle fitness inspection and treatment plan through e-mail. I called to speak with Troy Dunn once again and he was unavailable. I don’t know what all was supposed to be done to my vehicle because no one explained this to me. All that I do know is that there are a bunch of fail’s, cautions yellow and red failed tasks that were never once addressed with me. At the bottom of the invoice there is an estimated total of $1,292.72 with only approved $592.11. I sure hope that this is not something detrimental to the car because I was never explained what needed to be done. I called the service desk once again after receiving this e-mail and they said “Your car is ready.” So, my husband and I hopped in the car to Crest. When I went to the cashier I paid for the services and he said “Hold on. I need Tony to go over this with you.” A couple of minutes later he said “Tony’s on the phone. Do you want to just sign this?” I said “fine.” I got in my car and left. I am about a mile back home and I get a voicemail from Tony stating that my car is ready to be picked up. Really? I was in the car almost home. This level of customer service is absolutely unacceptable. So in turn, this is the first time that I have ever made a complaint and hopefully will be last. I definitely know that I will be taking my business elsewhere from now on and you have Tony Dunn to thank for that. Thanks for Your Time, Lisa Silver More
by leesa52
Employees Worked With
Troy Dunn
December 03, 2014
James Saliva is the BEST My car was stranded today.... James Saliva and Robert Dunlap got me back on the road fast. James Saliva and Robert Dunlap are AWESOME & OUTSTANDING My car was stranded today.... James Saliva and Robert Dunlap got me back on the road fast. James Saliva and Robert Dunlap are AWESOME & OUTSTANDING people. Thank you for making my day stress free and completely amazing. Your customer service and care is outstanding. I will tell all of my friends and clients about how you cared for me today. Thank you a million times over. More
by Dawn Rhodes
Employees Worked With
Mark Saliva and Robert Dunlap
