Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Crest INFINITI - Service Center

Frisco, TX

4.8
347 Reviews

347 Reviews of Crest INFINITI - Service Center

Sort by
January 01, 2025

When you pull up to the service bay your greeted within seconds. The service advisors are the best I have worked. With in years. Blake Jenkins has been wonderful to work with. His attention to detail is ap More

by tomallen1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmira Naghian
Report | Print
Jan 06, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our service team, especially with Blake. It's great to know that you received prompt greetings at the service bay and that Blake's attention to detail made a difference for you. We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us!

December 31, 2024

No loaner despite taking an appointment. After I got there, I was summarily told to "Take an appointment the next time" without ascertaining whether I had taken one or not. It's not the e More

by meghneelagore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the names
Report | Print
Jan 07, 2025 -

Crest INFINITI responded

We sincerely apologize for the experience you had during your recent visit. It's disheartening to hear that you were not provided with a loaner vehicle despite having an appointment, and we understand how this fell short of the level of service you expect. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Jeremi Chapman at JChapman@vtaig.com. He will be more than happy to discuss your experience and ensure that we work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our dealership.

December 31, 2024

They always provide great customer service and care for their clients. Advisors are nice and explain in detail. More

by hood.lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive great customer service and that our advisors take the time to explain things in detail. Caring for our clients is a top priority for us, and it’s rewarding to know that you feel valued and well-informed during your visits. We truly appreciate you sharing your experience and look forward to continuing to serve you in the future!

December 31, 2024

Dustan was great. Wonderful service, prompt responses. Pleasure working with him. Hoping Eric returns healthy soon. More

by bgobran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
Report | Print
Jan 02, 2025 -

Crest INFINITI responded

We're so glad to hear that Dustan provided great service and prompt responses! It was a pleasure working with you as well. We appreciate your kind words for Eric, and we’re all hoping for his speedy and healthy return. Thanks again for your feedback!

December 27, 2024

This dealership has proven to stand behind their product. I am very impressed with their response to my issue More

by SDGAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Muller
Report | Print
Dec 27, 2024 -

Crest INFINITI responded

Thank you! We’re thrilled to hear you had a positive experience with our team. We take pride in supporting our customers and are glad we could assist you. Your satisfaction means everything to us!

December 25, 2024

Our most recent purchased Infiniti vehicle was with Crest; with plans to purchase another. And, have also serviced 3 vehicles. More

by DSANDERS515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Blake, and the 2 Service Desk/Cashier ladies were ALL 5 STARS.
Report | Print
Dec 26, 2024 -

Crest INFINITI responded

Thank you for your continued trust in Crest for both purchasing and servicing your vehicles! We’re honored to have been part of your recent Infiniti purchase and to assist with the care of your three vehicles. We look forward to helping you with your next purchase and continuing to provide excellent service. If there’s anything more, we can do for you, please don’t hesitate to reach out!

December 24, 2024

Service was great and work was well done. Advisor was very comunicative and aware of the process of the car repair More

by JCCHOUZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Report | Print
Dec 26, 2024 -

Crest INFINITI responded

We're thrilled to hear that you had a positive experience! It’s fantastic that you found our service to be great and our work well done. We're especially pleased to know that our advisor was communicative and kept you informed throughout the repair process. We believe that clear communication is essential in providing excellent service, and it’s wonderful to see that reflected in your experience. Thank you for taking the time to share your feedback. We look forward to serving you again in the future! If you have any questions or need further assistance, please don’t hesitate to reach out. Safe travels

December 24, 2024

Crest is the dealership to go to for your needs! It is the best in the Metroplex! More

by RFOX912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Crest INFINITI responded

Thanks! We’re thrilled to hear you had such a great experience at Crest. Our team works hard to provide top-notch service, and it’s fantastic to know we met your expectations. Looking forward to seeing you again!

June 25, 2024

Deshawn was very professional and made me feel welcome and comfortable when buying a car that best fit me and my family. Great customer service and very great service. Indeed satisfied with the service it More

by Shacarflo20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deshawn Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 01, 2024

Recap of the review I posted earlier today, 3/1. I previously submitted a negative review about the Service Department. I was able to speak with Randall, Service Manager and he worked it out. Randal More

by shon.peoples1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randel Nabors
Report | Print
Mar 04, 2024 -

Crest INFINITI responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

1
...
20
21
22
...
35