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Crest INFINITI - Service Center

Frisco, TX

4.8
374 Reviews

374 Reviews of Crest INFINITI - Service Center

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May 07, 2025

Troy is great to work with and provides clear concise explanation of any service need. More

by SCarrico
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
May 08, 2025 -

Crest INFINITI responded

Thank you for the kind words! We're so glad to hear that Troy made your experience a positive one by providing clear and concise explanations throughout your service visit. We appreciate your feedback and look forward to seeing you again!

May 07, 2025

Thank you Randy for trying to make it right. I'm a very busy mom of 6 kids driving to several schools everyday and practices and school functions. I need to make sure I have a reliable vehicle. More

by Srludwig2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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May 08, 2025 -

Crest INFINITI responded

Thank you for sharing your feedback! We completely understand how important it is to have a reliable vehicle, especially with your busy schedule. We're glad to hear that Randy did his best to make things right. Our goal is to provide service you can trust, and we're excited to have the opportunity to work with you again in the future. If you ever need anything, don't hesitate to reach out. We look forward to making your future service experiences as smooth and reliable as possible. Thanks again, and we appreciate your trust!

May 06, 2025

Trevor was friendly, responsive, and took the time to really help me understand. thank you. More

by kuldeepsidhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor in Service
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May 07, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're so glad to hear that Trevor was friendly, responsive, and took the time to ensure you felt informed and supported throughout the process. Your appreciation means a lot, and we’re happy he could provide the kind of service you deserve.

May 06, 2025

I took my 2019 infiniti qx60 last week with check engine light on. I had already did my own diagnostic on my personal device I gave them the codes and I was told they were gonna do thier own diagnostic whic More

by Srludwig2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 07, 2025 -

Crest INFINITI responded

Thank you for sharing your experience. We sincerely regret that you believe the service you received did not resolve the issue with your QX60 and that the check engine light came back on after your visit. We understand how frustrating that could be, especially after spending so much time and effort. We would like to look into this matter further and ensure that your concerns are addressed. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss your situation and explore the best way to make things right.

May 06, 2025

The fact that I continue to come back should be sufficient to say the dealership is ok. More

by DHFRANCIS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
May 08, 2025 -

Crest INFINITI responded

Thank you for your continued loyalty and for taking a moment to leave this 5-star review! Your return visits truly speak volumes, and we're grateful to have earned your trust over time. It's always a pleasure to serve you, and we look forward to continuing to provide the kind of experience that keeps you coming back.

May 03, 2025

Crest is the best dealership ever, great products, service and people, love that place!! We will always support Crest. More

by DGOLOB21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Nabors, Tim Walker, Tim Key
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May 06, 2025 -

Crest INFINITI responded

Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with us. We're dedicated to providing great products, service, and a friendly environment, and we're grateful for your continued support. We look forward to serving you for many years to come!

May 03, 2025

Fast and thorough service! I’ve been coming here for a few years and no complaints! More

by CANDICED.FRENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
Report | Print
May 06, 2025 -

Crest INFINITI responded

Thank you so much for your continued trust in us! We're thrilled to hear that you've had fast and thorough service every time you've visited. We truly appreciate your loyalty and look forward to serving you again in the future!

May 03, 2025

This shop is what keeps me coming back and back buying cars from the dealer More

by itshilltime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clinton-Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Crest INFINITI responded

Thank you for your continued support! We're so glad to hear that our shop and team have earned your trust and loyalty. We look forward to helping you with your next car purchase and making your experience just as great as the last!

May 03, 2025

The quality of work and the service provided by staff at every level was excellent More

by ICSPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 06, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with both the quality of work and the service from our team. We strive to provide the best experience for our customers, and it's great to know we met that standard for you. We look forward to serving you again in the future!

May 03, 2025

xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx More

by GDHEMECOURT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
May 06, 2025 -

Crest INFINITI responded

Thank you for the 5-star rating! We truly appreciate your support and are glad to know you had a positive experience. If there's ever anything more we can do for you, we’re here to help!

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