Crest INFINITI - Service Center

Crest INFINITI responded

We sincerely apologize for the frustrating experience you've encountered with your vehicle repair. We understand the inconvenience and disappointment of returning for additional service after already investing so much in repairs. To ensure this matter receives immediate and thorough attention, we encourage you to contact Jeremi Chapman directly at JChapman@vtaig.com. Jeremi is committed to understanding the specifics of your repair experience and taking decisive action to resolve the outstanding issues. We appreciate you bringing this to our attention. Your feedback is crucial in helping us improve our service quality and accountability. Thank you for your patience and for the opportunity to make this right.

Crest INFINITI responded

Thank you for recognizing our team's commitment to customer service, especially during challenging weather conditions. We understand that automotive service doesn't stop when the weather becomes difficult, and our priority is always to support our customers. Your appreciation for our team's dedication and communication is deeply valued. Keeping customers informed about their vehicle's service progress is a critical part of our commitment to transparency and exceptional customer care. Even when faced with unusually bad weather, we strive to maintain our high standards of service and ensure that our customers are well-informed throughout the entire process. Your review confirms that we successfully delivered on these core principles. We appreciate customers like you who recognize the extra effort our team puts forth, and we thank you for taking the time to share your positive experience.

Crest INFINITI responded

We apologize for the significant inconvenience you experienced during your service visit, particularly the extended 3-hour wait for a simple flat tire repair and the subsequent unsuccessful repair. While we appreciate that our service attendant was fantastic, the overall experience clearly fell short of the efficient, reliable service we aim to provide. To fully address the issues with your service experience, we encourage you to contact Jeremi Chapman directly at JChapman@vtaig.com. Jeremi is committed to understanding the specifics of your service visit and taking appropriate steps to improve our processes. We value your feedback and appreciate you taking the time to share your candid experience. Your input helps us identify areas where we need to enhance our service efficiency and quality. Thank you for bringing these matters to our attention.

Crest INFINITI responded

Thank you for your outstanding review highlighting Blake's exceptional commitment to customer service. Your recognition of his dedication, particularly his willingness to work with you and your insurance company during unconventional hours, truly sets him apart as an outstanding professional. We are proud that Blake demonstrated such flexibility and went above and beyond standard service expectations. His commitment to solving your needs, regardless of timing, reflects the high standards we strive to maintain in our customer interactions. Your appreciation for Blake's excellent delivery and personalized approach means a great deal to our team. We value team members who show such remarkable dedication to ensuring customer satisfaction. Thank you for taking the time to share your positive experience and for highlighting Blake's outstanding service. We appreciate customers like you who recognize and celebrate exceptional customer care.

Crest INFINITI responded

Thank you for your review and for providing detailed feedback about your service experience. We appreciate you highlighting both the positive aspects and areas where we can improve. We're glad our technician successfully resolved the rear noise issue with your vehicle, which was the primary service objective. However, we clearly fell short in two key areas of customer service. These missed details detract from what should have been a fully satisfactory service experience. We take your feedback seriously and will use it to improve our coordination and follow-through. We appreciate your honest review and the opportunity to understand where we can enhance our customer service. Thank you for choosing our dealership and for helping us improve.

Crest INFINITI responded

Thank you for your balanced review highlighting our consistent professionalism and commitment to customer communication. We appreciate your acknowledgment that our team remains informative, even during a service visit that ran slower than usual. We understand that service timing is important to our customers, and we always aim to be as efficient as possible. Your feedback helps us continually improve our processes and minimize wait times. We're grateful that despite the slightly longer service experience, you felt well-informed and professionally supported. Keeping our customers updated is a key priority for us. Thank you for your continued loyalty and for taking the time to share your honest feedback. We look forward to serving you again soon.

Crest INFINITI responded

Thank you for your positive review confirming the high standards of our service management team. We're pleased that our commitment to quality work and customer care was evident during your experience with us. Your recognition of both our team's technical expertise and their customer-focused approach is deeply appreciated. We strive to ensure that every customer receives not just excellent mechanical service, but also feels genuinely supported throughout their visit. We value customers like you who take the time to acknowledge the hard work of our team. Thank you for choosing our dealership and for sharing your satisfaction with our service.

Crest INFINITI responded

Thank you for your detailed and honest review of your service experience. We appreciate your thorough feedback about both the challenges and positive aspects of your visit. We apologize for the initial wait time and communication delay. We understand that waiting 18 minutes before meeting your service representative can be frustrating, and we take your experience seriously. We will review our internal communication protocols to minimize such delays. We're pleased to hear that once Troy engaged with you, he provided outstanding service by keeping you well-informed throughout the process. Our goal is to ensure seamless, efficient, and transparent communication during every customer interaction. Your constructive feedback helps us improve our service delivery. We appreciate you taking the time to share your complete experience with us.

Crest INFINITI responded

Thank you so much for your outstanding review! We are thrilled to hear that you would give us a perfect 10 out of 10. It’s wonderful to know that Robert provided you with immediate and exceptional service. We take pride in our team’s commitment to customer care, and it’s fantastic to see that reflected in your experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for any of your vehicle needs in the future! Thank you for choosing our dealership!

Crest INFINITI responded

Thank you for your excellent review! We're thrilled to hear that you received outstanding service during your visit. Maintaining a clean and welcoming waiting area is important to us, and we're glad you found it hospitable. We also appreciate your feedback regarding the updates on your repairs and the thorough explanations provided. Clear communication is a key priority for our team, and it's wonderful to know that we met your expectations in this area. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future!