Crest Honda

I wasn't born yesterday I came in on Saturday, 3/9 for an oil change and a recall that needed to be done. It was a great experience right up until I got the bill. I had an ov I came in on Saturday, 3/9 for an oil change and a recall that needed to be done. It was a great experience right up until I got the bill. I had an overhead dome light that needed a new bulb put in. I bought the bulbs at Napa Auto Parts, but was unsure on how to get the dome light cover off without breaking it. I asked if while they had it in there, they would put the new bulb in. They charged me $19.95, but were "kind" enough to take 10% off, ultimately charging me $17.95 to pop a bulb in. I understand charging me something, but that was just ridiculous. More

Shockingly Unprofessional The manager of the Crest Honda in Nashville, and the service manager, treated my family with the utmost disrespect. It is hard to understand, since w The manager of the Crest Honda in Nashville, and the service manager, treated my family with the utmost disrespect. It is hard to understand, since we own an aging Honda and could have soon been in the market for a new one (but we will never purchase one again). Avoid this place at all costs. Unethical, unprofessional. Plus service is twice what it costs at the much better Music City Honda. More

Very unhappy Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go to pick up car and they tell me I have to pay the taxes shop fee and one hour of labor and its $338!!! I could have got it replaced cheaper with no warranty at any local shop!!! Not happy at all had no solution for me when I told him HE HAD told me I was only going to have to pay the tax!! Will never go back!!!! More

They overcharged us and refused to refund us for it! This is a horrible dealership. They offered us something for free and then charged us for it and refused to pay us back. I've been chasing them for mo This is a horrible dealership. They offered us something for free and then charged us for it and refused to pay us back. I've been chasing them for more than 6 months. They are manipulative and dishonnest people. Stay away. More

Never going back I would never recommend Crest Honda to anyone. I bought a 2011 Nissan Juke and waited over an hour for it to get inspected and cleaned. After buying t I would never recommend Crest Honda to anyone. I bought a 2011 Nissan Juke and waited over an hour for it to get inspected and cleaned. After buying the car on a Saturday, it stopped working on Wednesday - only 4 days later! It is a push to start and the sensor wasn't picking up on the fact that I was pushing the brake so I couldn't even get my car to turn on. I had to look up Youtube videos on how to find a temporary fix. The next day I took my car back to Crest Honda hoping they would be able to at least take a look at it. When I walked in, the man who helped me with paperwork a couple days prior was at the front. He immediately shamed me for not buying a warranty on the car and actually laughed at me when I asked for them to look at it. It was baffling how rude he was. The salesman I worked with said he talked to the manager who said he would only look at my car if it was a problem with the battery. Because I didn't buy the warranty, they wouldn't help me at all. I hadn't even had my car for a WEEK when I had problems and this dealership not only wouldn't do anything about it, but was extremely rude in the process! I can't believe they can continue to operate with the level of disrespect they show towards customers. We are spending thousands of dollars on these vehicles and they could care less about what happens once they get your money. I will never be returning here to buy another car and I suggest you look somewhere else that actually cares about customer satisfaction. More

Terrible, absolutely unreasonable The sales department is terrible. Although the sales person was knowledgeable, when we called back to make an offer, the sales person said that the p The sales department is terrible. Although the sales person was knowledgeable, when we called back to make an offer, the sales person said that the price had gone up by $2,000. Several days later, they said it had gone up another $2,000. Keep in mind that this was a new car, but last year's model. I ended up buying from another dealer for almost $4,000 less with almost no negotiation. It's been almost a month and Crest hasn't sold any of the 20 models they have on their lot and their prices keep going up! I don't know what Crest is thinking, but they certainly don't sell vehicles for a fair price. Everyone else in the area had far lower prices. More

Former Long Time Customer My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been hor My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been horrible enough to never go back. We went to Crest in search of a CR-V. They didn't have the color in stock that we wanted, but said that they're sister dealership in Chattanooga had one. They could have it by the next day. They required a $500 deposit, that the salesperson ensured me would be refundable if we decided to not do the deal (and believe me... I asked him several times to be sure). The next day came and went, and we heard nothing from them. When we contacted them to inquire on whether they had received our CR-V, they informed us that they were still "searching" for the vehicle they had previously told us they could have shipped immediately. We decided to go to another dealership & buy the vehicle there, but Crest Honda has so far refused to return our $500 refundable deposit that we made on a specific car that they could not get. We have been waiting for the return of the deposit for over a month. We finally filed a dispute with the credit card company. Our most recent experience may have been unique. And again.. we've had good experiences with them in the past. Crest quickly went from being our first choice to our last. I don't think I could ever see myself trusting them or giving them any business in the future. More

Incompetent Service Dept. They said they would order part that was under warranty. They forgot to order it, but said they would get from another dealership. They said come on i They said they would order part that was under warranty. They forgot to order it, but said they would get from another dealership. They said come on in Saturday and we will fix it. We drive 60 miles to get there and they say they can't find it. So we have to drive 60 miles back home without the car being fixed. Should have called us when they knew they didn't have part. Get your Honda fixed somewhere else More