Crest Honda

Terrible experience, deceptive business practices that cause consumers to suffer financial losses including vehicle. Dont cause consumers to suffer financial losses including vehicle. Dont More

Very poor/shady sales practices. I had a deal on a new Honda Pilot set up with a different Honda dealer out of state, but was being sure of trade in value and submitted my car to KBB I had a deal on a new Honda Pilot set up with a different Honda dealer out of state, but was being sure of trade in value and submitted my car to KBB. The internet guy (Ethan) called me almost immediately asking what I was looking for and I told him about already having a deal in place in Alabama. He said I have a Pilot here, why are you driving all the way down there? I hadn’t seen it when doing my search, so I thought that if they could do a deal close to the dealer out of state it would save me time and I would be able to shop local. I arrived within an hour of talking to Ethan, driving across Nashville in pouring rain. He set me up with a salesman, who said he thought that car was sold, but he would check. It was of course sold. They had some other Pilots though! No awd ones. The sales manager had one that they wanted more than MSRP for a demo (used) one. They lied to get me in the door, then try and switch me to a different model or upsell me on an overpriced used car. More

They went out of their way to resolve the issue with me! The sales person was very helpful! The sales person was very helpful! More

Spoke to Ryan in service. Very rude! Had a battery issue and they wouldn't honor what was told to me by someone over the phone.i purchased my chevy from them. I was told it wa Very rude! Had a battery issue and they wouldn't honor what was told to me by someone over the phone.i purchased my chevy from them. I was told it wasnt covered due to it not being a Honda. I was told over the phone the pro rated amount was 60 and change. Ryan talked to me as if I lied or made that up! Asked for a Manger and he refused to get him for me. So unprofessional and condescending. More

Very good buying experience at Crest Honda. No pressure at all from salesman Matthew Lyons, just good conversation. I feel I received a fair price on my new Honda and actually enjoyed dealing w No pressure at all from salesman Matthew Lyons, just good conversation. I feel I received a fair price on my new Honda and actually enjoyed dealing with Matthew. If you want a pleasant buying experience visit Crest. I think you'll be glad you did. More

This rating is 0 stars but I have to give one star to proceed forward. Called on Friday and set up an appointment to testvdrive a car on Saturday. Called when I was on the way to confirm they had the v proceed forward. Called on Friday and set up an appointment to testvdrive a car on Saturday. Called when I was on the way to confirm they had the vehicle available. When I get there, they made a copy of my DL in anticipation of the test drive. After 30 minutes of waiting for them to "find the keys" they ask me to come back on Monday because the car is not ready to drive. Uhm, that's why we had an appointment set. They have lost a customer for life. More

This was by far the worst experience with a car dealership in the Nashville area, I would avoid. dealership in the Nashville area, I would avoid. More

My salesman was Al, but he and his mgr “made me” pay for options I did NOT want nor did I need! Both of them said it’s mandatory to buy them. I did not like Crest at all! But was out of my league since I’d options I did NOT want nor did I need! Both of them said it’s mandatory to buy them. I did not like Crest at all! But was out of my league since I’d never purchased a new car before. It was unbelievably stressful and I tried to get out of the deal. Al openly mocked me as I was inexperienced with dealers. I called mgr Jared 4 times and left messages about concerns I had. To this day, (weeks have gone by) he has not returned a single call!!. Buyer beware. You will be forced to buy extras you don’t want and don’t need! More

Juan Borges was amazing. He made everything so easy and the delivery was seamless. Make sure you choose Juan when buying/leasing your car. He made everything so easy and the delivery was seamless. Make sure you choose Juan when buying/leasing your car. More

After I told the dealership that I was not interested in the car they kept calling me and texting me every two days. Very annoying the car they kept calling me and texting me every two days. Very annoying More