Crest Ford
Flat Rock, MI
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40 yrs we bought cards from this dealer! We have always been happy with all the cars SUV or whatever we bought from Crest has been Great and the service too! We have always bought from Chris We have always been happy with all the cars SUV or whatever we bought from Crest has been Great and the service too! We have always bought from Chris Merriman! He has always found the right one for our needs! Thanks for all the good deals we have bought from Crest Ford!! More
Shady i got a price quoted agreed on truck then the salesman upped the price when it comes time to sign spoke with sales manager Jeremy claims theres noth i got a price quoted agreed on truck then the salesman upped the price when it comes time to sign spoke with sales manager Jeremy claims theres nothing he can do. do yourself a favor and steer clear of this dealership. More
Rude customer service Very rude people in every department . Rude new car sales rude service people and rude collision also only person that was good is glen from used car Very rude people in every department . Rude new car sales rude service people and rude collision also only person that was good is glen from used car sales More
Had a wonderful experience I went in to look at cars and was greeted immediatley, helped me find what I was looking for, and got me into the car I wanted with a really good deal I went in to look at cars and was greeted immediatley, helped me find what I was looking for, and got me into the car I wanted with a really good deal. The staff is awesome, customer service is top notch, would recommend anyone looking for a vehicle to go check them out More
Cars damaged and poor service We had three cars serviced for recalls. Car number one needed to be returned due to wiring harness not plugged back in and door locks did not work. Al We had three cars serviced for recalls. Car number one needed to be returned due to wiring harness not plugged back in and door locks did not work. Also total amount of trim fasteners not replaced. cars number two and three were damaged. The dealership refused to fix or correct there damage to our vehicles. More
Worst Ever My son went there to by his first new car. They did all the paper work on the car and put a deposit on the car. They told him that the car would be re My son went there to by his first new car. They did all the paper work on the car and put a deposit on the car. They told him that the car would be ready for pick up @ 7 pm. The day he was suppose to pick it up the salesman ( Brent ) called and told him the car was sold from under them and the car was no longer available. They told us there was nothing that could be done and that they were not ABC Warehouse. I spoke to the manger on duty (Ken )and asked what could be done to make this situation right and he informed me that there was nothing that could be done and that they were fine with losing the sale. I also spoke to the dealership that had the car. They informed us that there was never a request sent over from Crest Ford for the car. Please stay away from this dealership...Terrible business practice... BUYER BEWARE!!!!!!!!! More
Customer service lacking at the top. Had auto start put on 2017 F150. Courtesy shuttle got me to work. When work was done was informed short handed and no one to pick me up as promised. W Had auto start put on 2017 F150. Courtesy shuttle got me to work. When work was done was informed short handed and no one to pick me up as promised. Was informed TWO managers were aware of my situation. Service was trying to find a driver. I finally got a friend to drive me back to Crest. Courtesy van was parked right outside. Real shame no one in management has a valid drivers license or gives a xxxx about customer service after the sale. More
Great experience, Glenn the salesman went above and beyond. I have given a five star because Crest Ford did an excellent job. I recommend Crest Ford, They took care of me. The salesman Glenn was outstanding. I have given a five star because Crest Ford did an excellent job. I recommend Crest Ford, They took care of me. The salesman Glenn was outstanding. More
Buyer Beware BUYER BEWARE!!!! Had to stop ? on the way home for air in tires after handing over $30,000 for a F150. A Ford Certified truck delivered with 40% oil BUYER BEWARE!!!! Had to stop ? on the way home for air in tires after handing over $30,000 for a F150. A Ford Certified truck delivered with 40% oil life left. I seriously cannot believe their service department ever checked the vehicle. The only thing checked were all the boxes on the delivery paperwork!!! Be prepared for management (Ken Wood) when you contact them about the problem. He laughed and yelled “perfect” in the phone !!!! So think three times before you buy the ESP Policy. Where you finance or your credit union can offer you a better policy at a better price!! Paperwork:Floor-mats secured and not loose in vehicle. Actually no floor mats in truck. Just plastic on floor. Their answer for tires being 15 psi low was weather turned cold. The oil being 40% - the tech forgot to reset. (I guess they think you can’t check a dipstick. ) I guess Ford better get a better idea. More
Super Vince M This is my first experience purchasing a new vehicle from Crest Ford. I have dealt with the service department in the past, and have nothi Vince M This is my first experience purchasing a new vehicle from Crest Ford. I have dealt with the service department in the past, and have nothing but good things to say about them. I got a fair price for my trade in and everything went smoothly. More