Crest Cadillac

Showed up for a 10:00 am appt. today to have our Escalade ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ag ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ago and confirmed by Crest yesterday. Drove 40 minutes to get to their dealership. Even though they are the closet Cadillac dealer to my home I will never use or recommend them. They basically threw up their hands and said there was nothing they could do. I will be using Sewell to complete the work they were supposed to do. More

The Service Dept. and it's employees have always provided me with prompt, quality service. They bend over backwards to insure that I'm satisfied with the sevice and have, without hesitation, accept provided me with prompt, quality service. They bend over backwards to insure that I'm satisfied with the sevice and have, without hesitation, accepted the car back in if something was not fixed to my satisfaction. My Service Advisor, Mr. Gene Reeves, has been a Crest for quite some time, and I'm lucky to have him as my go to guy. Bruce Bickhaus More

This is by far the best car buying experience we have ever had! Not only was Francis (our sales person) Super Wonderful, but the entire team was friendly, inviting, warm, welcoming, talkative, treating u ever had! Not only was Francis (our sales person) Super Wonderful, but the entire team was friendly, inviting, warm, welcoming, talkative, treating us like human beings, etc. I could go on and on about this great dealership. There is a reason they are #1 and I will send whomever I can here to Francis. He got the (tough) job done and got me in our new SRX. SUPERB JOB CREST!!!!! More

The worst dealership ever!! Sold my wife a car and after they sold it to her they told her it had been wrecked!! Brakes and air conditioner have always made a terrible noise and they have never been able to they sold it to her they told her it had been wrecked!! Brakes and air conditioner have always made a terrible noise and they have never been able to fix them!! The body shop is incompitant!! Would never ever do business with them again!! More

Toni the greatest customer relations officer i have ever had the pleasure to deal with.I had my 2013 JX35 serviced at their dealership, the next day after i got home i noticed a small paint chip on my front had the pleasure to deal with.I had my 2013 JX35 serviced at their dealership, the next day after i got home i noticed a small paint chip on my front passenger door.I live about 350 miles from the Dallas area, so i called Crest Infiniti and was connected to Toni. She not only told me she will have it fixed she also had me speak to their service manager and in turn offered to get my car from where i live and take it tomPlano to fix it. I did not pay a cent and my loaner car the G37. Which by the way my wife loved,was great! Thank you! Plus, all along i didn'nt even buy my car from them. Superb and great Customer Service! Thank u Toni and Crest Infiniti. I was so impressed with their Service that i Bought a 2012 Cadillac Srx from Crest Cadillac! That experience was also great but that's in another review i have to write.. Thanks again Toni! More

Crest Cadillac sold my Mother (85 years old, suspended Drivers license) a New 2013 Cadillac CTS..My mother has Mental-Health issues and is at the point in life, where she is a danger to herself and others Drivers license) a New 2013 Cadillac CTS..My mother has Mental-Health issues and is at the point in life, where she is a danger to herself and others, behind the wheel.. We had to take her old Cadillac away.. My mother made the comment that she was going to Crest to buy a new Cadillac.. I called Crest and spoke directly to Mike Kell, the sales Manager.. I completely told him the whole story with my mom and that she would be coming up to purchase a new car... I told him that I did not want them to sell a car to her.. Pezhaman Kayden, the other Sales Mgr. also knew about the situation.. Mike told me that he would inform his entire sales team.. My Mother called Crest up a few days later and talked to April Atkins, the salesperson.. Mom Mom explained that she had no way to Get to the Dealership to buy a car.. April Atkins went to here house to pick her up, took her to Crest and sold her a new car, knowingly and willingly at Sticker Price.. Mike Kell did attempt to call me at my Home, however I was unavailable.. April Atkins nad Mike Kell knowing my mom 's situation, did something that is totally "unconscionable". They sold her a new car, as she presented them with a Blank Check. She never test drove the car. April drove her home and parked the car in her Garage for her.. I talked to the Owner of Crest, Mike Brosin, and he did offer to take the car back if returned within a 2 week period.. My mother, with her Mental Health issues, is scared to drive the car, however she wants to keep it and refuses to return it.. I know that makes no sense.. The car sits in the garage with 17 miles on the odometer.. I've confronted April Atkins and she know she did a terrible thing and took advantage of my Mother, she refuses to talk about over the phone and Mike Kell , would not return my calls after I spoke to him, the 2nd time.. They all know what they did was totally wrong. A Mentally-ill elderly woman that can't drive, willing to pay any amount of money with a blank check over rides morals and ethics.. Shame on all of you Crest. More