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Crest Cadillac

Frisco, TX

4.8
982 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 982 reviews

June 14, 2021

Good service, nice people. The only issue I might have is that I purchased tires from these nice folks less than two years ago and a little disappointed that I have had to pay for tire rotation last coupl More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves , Daniel Durbin, Hussain Jafri, Carla Thompson
Jun 15, 2021 -

Crest Cadillac responded

Thank you for your feedback, from all of us here at Crest Cadillac!

June 14, 2021

Logan McPherson is a the best Service Manager. He is very attentive to details, takes an active role in communicating with me, and makes sure my issues and needs are addressed. He makes the experience More

by David H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Jun 15, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

June 14, 2021

Check engine light came on car so I called Shawn Barron to schedule appointment. He got me a loaner and fixed the problem in a couple days. More

by bobby_weilbacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Jun 15, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 07, 2021

We had a great experience buying our 2021 Escalade. We got everything we asked for to seal the deal. David and Gusten were very helpful. More

by ingridhirasing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thompson
Jun 08, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

June 02, 2021

First off I’d like to say Logan McPherson customer service was exceptional friendly and listened. Then took action in getting all my questions and concerns answered. If feel the other person I was ass More

by CadillacDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
Jun 04, 2021 -

Crest Cadillac responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

June 02, 2021

Jordan is very enthusiastic in showing us different options of the model we are considering. He’s also very helpful in connecting us with the business and service people. Overall, everyone at the deale More

by Trench Lady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Jun 03, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 01, 2021

Greg (service advisor) was amazing throughout the process. We brought the vehicle in on Wednesday of last week and he updated us of the status when necessary throughout the entire process More

by Garry Grier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 01, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

June 01, 2021

The salesman Omar and his manager Bruce succeeded in finding the right car for me. Both showed courtesy, knowledge, and patience. Gustin displayed the same excellence in his training techniques to se More

by ChapKJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
Jun 02, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

May 31, 2021

The personnel at both Infiniti and Cadillac were great. The personnel at both Infiniti and Cadillac were great. As well as management, realizing that you do your best to keep repeat customers. Thank you. More

by Jsal86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Durbin, Steve Lee, David Sung, Hussain Jafri, Carla Thompson
Jun 01, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 25, 2021

Professional staff that is very accommodating. Easy to schedule service with. Both Shawn and Paul strive to “WOW” their customers. Even though the past few Cadillac’s were purchased from another dealershi More

by Michaeletimm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron & Paul Zugelder 1st class people
May 25, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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