Crest Cadillac

I called the day before and scheduled an oil change, When I got there was told it would take a couple of hrs. It took 3 hours from 11 to 2 pm. The solution is simple use another dealership I will. They just I got there was told it would take a couple of hrs. It took 3 hours from 11 to 2 pm. The solution is simple use another dealership I will. They just don't care. I will buy another car next week. More

If I could put 0 stars I would. My experience has been the most difficult and untrustworthy, after dealing with the senior service executive Jeremy Chapman I will never recommend bus My experience has been the most difficult and untrustworthy, after dealing with the senior service executive Jeremy Chapman I will never recommend businesses with this dealership . I purchased my vehicle February 23rd and on march 13th, 17th, and 25th I set service appointments to get an evaluation on my motor because I had to put over 4 quarts of oil in my vehicle every few days . I also had to schedule two additional appointments because they were acting belligerent to the issues regarding the vehicle. I asked for a reimbursement and to be released from my contract after finding out that the car was consuming oil really badly. I spoke with Robert Moler the person in charge of putting the new motor in my vehicle, and he gave me an date via text message stating he would have the vehicle completed 4/26-4/27 . Due to a separate matter Randy the loaner car manager and Jeremy Chapman senior executive in the service department decided they are going to prolong the repair process and not honor their word . After informing Jeremy Chapman that I am being inconvenienced daily because I was sold a lemon and lost my job 04/26/23 due to transportation. Jeremy Chapman showed no remorse nor empathy for what this company has has put me and my children through. on top of that I have had to record several phone calls via audio and video to catch Jeremy Chapman in his lie . 4/25/23 I left a voicemail informing Jeremy Chapman that this is the 4th time they’ve switched the return date of my vehicle I asked him not to reach out on behalf of the vehicle and that an attorney would be contacting him. Jeremy Chapman continued to call my phone and also to a personal legal source of mine being argumentative and very aggressive. Jeremy Chapman contacted me via phone making threats on 4/26/23, after receiving a voicemail from Robert moler at 1:15 pm stating my car would be ready in a few days, jeremy Chapman stated that he is the boss of Robert Moler, and that he determines when the motor goes back in my car. again these nasty remarks came from Jeremy Chapman an senior executive in the service department for crest infinity in Frisco tx. He also told me that if I attempted to retrieve an attorney that I would not win . I feel that I was discriminated against because I’m black and that I was manipulated because they seen a 25 year old single mother and knew I desperately needed a car and how hard I worked for it . Rebecca was my sales agent she didn’t show me any car facts per requested, told me my vehicle didn’t come with warranty, and that the vehicle was fully serviced which turned out to be a lie . I hope my experience helps someone make the right decision upon purchasing a vehicle not to make an desperate decision. The sales person played up on my intelligence and also while being manipulative to get a sale knowing that I caught an Uber with my three children to the dealership. I am 25 years old, and do not have any immediate family in the state of Texas. This has been a complete hindrance to me and my children. More

I hate taking my car in for service at this dealership- I feel there are always issues when I book with them. The latest is a miscommunication that wasted 1.5 hours of my morning because the agent that booke feel there are always issues when I book with them. The latest is a miscommunication that wasted 1.5 hours of my morning because the agent that booked my service did not delay my booking for a loaner vehicle; after which, my service on my car then had to be delayed because I need a loaner vehicle. I had the most rude phone I have ever had with a customer service agent with them today as well as the agent did not seem to want to send me a confirmation email concerning my next appointment and loaner vehicle. I love Cadillac and my car but other dealerships in Dallas as significantly better in regards to keeping customers happy. More

I was told by Cars. com there was an Escalade available for $83K. When I responded that I wanted to buy it, a Crest dealer contacted me. He said that the car was ordere com there was an Escalade available for $83K. When I responded that I wanted to buy it, a Crest dealer contacted me. He said that the car was ordered specially for a customer and was not available. Bait and switch - very disappointed with these unethical tactics. More

Need to work on refreshments option, check other Cadillac dealerships to compare about the competitors. dealerships to compare about the competitors. More

Best Car Buying Experience I have had. Douglas and his team were great. Got a great car and good value in the trade in. No hard sell just easy in and out Douglas and his team were great. Got a great car and good value in the trade in. No hard sell just easy in and out More

We had a great experience with Crest Cadillac. Everyone we encountered was very nice, welcoming, and contributed to a great overall customer experience. We had the pleasure of working with Jenny a Everyone we encountered was very nice, welcoming, and contributed to a great overall customer experience. We had the pleasure of working with Jenny as our sales person. She was very friendly, courteous, respectful, and never once did she try to pressure us into a sale. We really felt like she was there to help guide us towards a new vehicle without making us feel pressured to buy. Her product knowledge was impeccable and the level of service she provided was outstanding. We will definitely be back to work with Jenny the next time we are in the market for a new vehicle. More

Jenny was most helpful and is an asset to Crest Cadallic I enjoyed the time working with Jenny. Cadallic I enjoyed the time working with Jenny. More

My family has purchased about 5 cars from Crest, on my 2nd one personally and couldn’t be happier. Thank you! 2nd one personally and couldn’t be happier. Thank you! More

They go above and beyond to get you the car you want. They were more than fair on trade in values. Everyone was very professional without being pretentious. Good experience. Douglas was awesome and p They were more than fair on trade in values. Everyone was very professional without being pretentious. Good experience. Douglas was awesome and put in so much effort to get things done for me. Douglas was very patient during the entire process and still efficient. I would easily buy a car from him again. More