Crest Cadillac

Simply the Best The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, and trustworthy. I have always had a positive experience. More

Always pleased! Friendly and professional! I have been using Crest since I bought my 2008 xxx in 2010 as a used car from another dealer. But my service and warranty coverage has all been done I have been using Crest since I bought my 2008 xxx in 2010 as a used car from another dealer. But my service and warranty coverage has all been done at Crest. Gene Reeves in service has been my service adviser the entire time and I'm very happy with that. He always makes sure I am 100% satisfied. He helps me with every issue I bring up and never pressures me into service that I know I don't need. I have been using car dealers for over 30 years and Crest is one of, if not the best dealership I have used. Not only will I recommend Crest but I will be sure they ask for Gene to help them! Thank you for making every visit friendly and professional! More

Was an extremely pleasant experience From scheduling to the delivery of my vehicle back to my place of employment, a great experience. I was kept in the loop with what they were doing wit From scheduling to the delivery of my vehicle back to my place of employment, a great experience. I was kept in the loop with what they were doing with my car. Definitely would recommend to others. More

Best Ever Purchase Francis Gavagan was the best salesman we have ever dealt with in all the years of buying Cadillacs. He answered all our questions with the knowledge Francis Gavagan was the best salesman we have ever dealt with in all the years of buying Cadillacs. He answered all our questions with the knowledge that a well educated salesman should. Trevor Cardwell was also very helpful in showing us how to operate all the features on our new car. Both are to be commended for a job well done! More

Not the place to buy your car. You had my car for three weeks for some cosmetic repairs,upon returning when it was finally ready I find it running with the door open. 1/2 tank gas w You had my car for three weeks for some cosmetic repairs,upon returning when it was finally ready I find it running with the door open. 1/2 tank gas was gone and they jumped on the loaner like it was lunch (people waiting for loaners) I was left standing there for 25 minutes only to discover my vehicle at the front running - no appointment I came when I could (so it had been running for hours I suppose) Randy called at noon and I told him I'd be there when I could, I think it had been running since then ( I arrived at close to 4 pm ). I ended up just leaving with it as anyone could have because it was running unattended and not one person ever attempted to help me. I never signed any paperwork,nothing acknowledging what had been done or if any repairs remained. I only had the vehicle 1 1/2 weeks before returning it for repairs, the 2Gigs of trial internet was completely used up,I share 2gigs of phone data a month with my wife, we've never come close to using it all. Both back seat warmers were on and footprints on the back mats (which I showed the salesman). I have no idea what transpired the three weeks you had my car but it appears it was used somehow for something but who knows (Crest didn't even know I took it). There were only a few miles put on it but, driving around in a dealership should have netted less than a mile therefore what happened? The repair that took the longest was a defect in the rear sun-visor/spoiler..It should have been replaced not repaired because the repair is terrible it looks repaired and has over spray under the lip, I paid your company 52K for a vehicle and have been treated like I paid 52.00. The service Manager was personally overseeing and later I involved the salesman who was to personally oversee the return. The car was dirty inside and out, the workmanship was poor and they scratched my drivers door molding replacing the film (I assume). This was at the least an epic failure on the part of Crest Cadillac and I've already received the obligatory excuses. I made it very clear to Andrew that I had issues with the Cadillac dealership that is within miles from my house. I deliberately drove 45 miles to Crest and was assured you had state of art equipment, quality control and dedicated workmanship. I bought in to the rhetoric and spent my money with Crest. I made a mistake. When I brought my dissatisfaction to Andrew Calvert he was only concerned that I not take my frustration with service out on his score when surveyed. Randy Nabors the service manager never came out to follow up, never called . I basically left with the impression that Crest is overcrowded, the shops are combined and have crossover issues. The service dept is overwhelmed and you get what you get. I would have appreciated knowing this before you took my money and sold me vehicle that could not be maintained by your company. I will not return to Crest, I will pass the word around to everyone that will listen- to steer clear of Crest at all costs. I am a hard person to please but I paid for that by purchasing a luxury vehicle, I should have purchased it from a luxury orientated dealership. Crest Cadillac is a disappointment and you only got the headlines here, the rest of the story is just to sad to tell. I assume you will treat this review with the same effort you treated my new car, that said "we are done" More