Crest Cadillac

Horrible Buying and Servicing Experience! I've never had a more unpleasant car buying and servicing experience. Crest Cadillac salesperson Paul Bondy was dishonest with me from the beginning I've never had a more unpleasant car buying and servicing experience. Crest Cadillac salesperson Paul Bondy was dishonest with me from the beginning and told me the car had features that it did not and only after purchase admitted that they were not on the car. Within 3 weeks of purchase my battery died. Within 1.5 months my check engine light came on for timing belts. Which according to GM, is extremely common and covered under Special Service arrangements. Crest fixes the engine through the GM 100,000 mile warranty. Upon leaving Crest, I realize my engine is making 'ticking/knocking' noises upon cold-start and as driving off the lot from the engine work - it becomes clear to me by the end of the lot that I have no power steering control. Crest's technician informs me that the engine noise is the oil pressure lifters - which are of no concern and have nothing to do with what they did (even if it wasn't happening prior to their work). I proceed to leave my car for the power steering pump. They replace my pump - which also has a Special Service arrangement with GM, however, this time they want to charge me full price for the work. After considerable debating of the issue on why my pump went bad - Crest agreed to cover half of this cost. Within a day or two of pick up I started losing steering control again. I take it back to be checked after almost crashing three times, Shawn proceeds to tell me there isn't an issue - maybe an air bubble. I pick up my car again - to have two more instances of steering control loss. I take it to Crest again - with the same response by Shawn (service manager) - no issue. As I have now brought my car in for the third time on a single issue plus three other times for other issues within the first 3 months of owning the car - I contact the general manager about possible replacement of my vehicle. To which they agree. However, Craig (Used car manager) only calls me a handful of times. At one point, I went in to test drive a smaller, older car, that I decided I truly didn't want. Craig tells me it might take some time to get a vehicle with what I want (SUV) on their lot. I agree to this, as I'm not looking to just settle for any vehicle. However, I never hear from Craig again, despite calls and emails to him, no other cars, no other options become available... in five months. Five months have gone by and my engine light comes on again. OnStar pulls the code and reports the same issue as I had the first time - timing belts. I contact Crest and they tell me THEY will diagnose. So, I take it back to Crest despite not wanting to because the work may be related to the original engine work - which seemingly may be covered by a warranty. They tell me it is a new, unrelated issue in the engine. I check around with other vehicle service technicians, just to get a price for the work, and they advise me that this part, the camshaft sensor may have been broken when the engine was worked on originally. I call Crest to ask about this possibility and their answer is, "not related, nothing we can do". At this point, Shawn no longer answers my calls and although Craig answers, he does not return calls. I'm out of options in regards to working it out with Crest. I'm left to contact an attorney to resolve these issues. Unfortunately, I dealt with dishonesty throughout my entire relationship with this company. What's worse, they treated me like I did something wrong!!! They made me feel uncomfortable about contacting them and ignorant every time I made a complaint about my car. More

Excellent Service!! Thank you Bob! As a service professional myself, I know the value of a good service department. I called to make an appointment for my 2013 Cadillac XTS which is use As a service professional myself, I know the value of a good service department. I called to make an appointment for my 2013 Cadillac XTS which is used in my business daily. My appointment was scheduled 4 days from my phone call as the service department was busy. Bob Birmingham in the service department went above and beyond in my opinion. I didn't ask for any special treatment but he knew that I needed the vehicle for my business. He somehow got me in and got me taken care of the SAME DAY!! Thanks agin Bob, for doing what it takes to get the job done, You and your service department are the BEST!! More

great deals I had the pleasure of doing business with David Powers at Crest Cadillac. The whole experience at this dealership was awesome. I would highly recommen I had the pleasure of doing business with David Powers at Crest Cadillac. The whole experience at this dealership was awesome. I would highly recommend this dealer ship to anyone looking for a great used car or new car. Thanks Paul Thomas p.s don't forget about my key's More

Great buying experience! In the market for a used Caddy....stopped into Crest Cadillac. They found the car of my dreams, we Negotiated a very fair price.....and if you happen In the market for a used Caddy....stopped into Crest Cadillac. They found the car of my dreams, we Negotiated a very fair price.....and if you happen to meet Dave Powers....you are in great hands. Treated me just fine....a very easy, simple buying experience. More

Great experience Bought my first new Cadillac, very happy to drive a new car. Numbers were sorted out quickly and I am satisfied with that. Then financial manager he Bought my first new Cadillac, very happy to drive a new car. Numbers were sorted out quickly and I am satisfied with that. Then financial manager helped me get financing that meets my expectation. The whole experience is great. Thank you, Paul Hollack More

Car buying experience Any big purchase is stressful. Our experience at Crest Cadillac was amazing. We didn't expect to be coddled but we were. We bought a pre-owned vehi Any big purchase is stressful. Our experience at Crest Cadillac was amazing. We didn't expect to be coddled but we were. We bought a pre-owned vehicle but were treated as though we were purchasing a new one. More

Accommodating, Excellent Service and Quality Product We recently purchased a 2012 Dodge Ram 2500 pick up truck from Tom Gasparini at Crest Cadillac. Our salesman Tom was terrific! This is the 4th vehicle We recently purchased a 2012 Dodge Ram 2500 pick up truck from Tom Gasparini at Crest Cadillac. Our salesman Tom was terrific! This is the 4th vehicle our family has purchased from Tom and Crest Cadillac, He was (as usual) very accommodating and professional and made sure everything was taken care of for us. Tom's used car manager Shah Z. allowed Tom to give us a great deal on the truck and the Business Manager Dave Thompson was extremely knowledgeable and helpful. Our overall experience with Tom and the rest of the Crest staff we dealt with was EXCELLENT! More

I am not a first time buyer but this was my first car that I purchased by myself, and I can honestly say that I am so happy that I bought from Crest Cadillac. Being young and being a female, I can feel i that I purchased by myself, and I can honestly say that I am so happy that I bought from Crest Cadillac. Being young and being a female, I can feel intimidated by the sales person and technicians telling you what car, or what is wrong with your vehicle. Not at all here. I was treated like a princess which I feel was definitely in order. Coming into a dealership was the last thing on my mind not knowing if I would be able to finance, I'm glad Crest Cadillac was my first and only stop! Mick Coddington went out of his way to get me approved for the vehicle of my choice. From the moment I step foot inside the doors, Tom Gasparini showed professionalism through every hurdle including the winter storm. As soon as I stepped into my new vehicle we found an issue and quickly returned to the dealer where they gave excellent service on my vehicle and made sure that it was exactly the way it was supposed to be sold mint condition. I love my new G6, and I love my new dealership! Thanks Hopefully the service will stay this good!!! More

Well....Let's just say that we all want to pay less for a car and get more for our car. In the end, we need to strike a happy balance. Tom Gasparini went out of his way to find a vehicle for us (and for a car and get more for our car. In the end, we need to strike a happy balance. Tom Gasparini went out of his way to find a vehicle for us (and it wasn't even a cadillac!!). We paid a very fair price for our new Tahoe and traded our Traverse in for a very fair price. Dave Thompson also went to bat for us during the financing process and was able to match a financing rate that we had found. Overall we had a great experience at Crest Cadillac and would recommended them to anyone. More

Tom Gasparini literally bent over backwards and worked magic to make sure I received the vehicle I was interested in. In a world where people say car salesman are only out for your money Tom proves that a magic to make sure I received the vehicle I was interested in. In a world where people say car salesman are only out for your money Tom proves that assumption wrong by providing superior quality customer service and comfortability. I didn't feel pressure in this process not for one second. He even contacted me to ask if I was enjoying my new vehicle. The sales manager Shah also helped make the experience a great one with the purchase price of the vehicle and financing options. Crest Cadillac is without a doubt my car dealership of choice hands down I'll be going back soon when it's my wife's turn to purchase a vehicle. They do an outstanding job from start to finish. More