Crest Cadillac

Love my "new" Subaru!!! Decided to trade my vehicle. Crest had just what I wanted, at the best price. Joe was friendly, patient & went the extra mile for me. Thank You Joe Decided to trade my vehicle. Crest had just what I wanted, at the best price. Joe was friendly, patient & went the extra mile for me. Thank You Joe H & Crest! More

Great Experience & Best Customer Service Came in looking to get out of my car and into something more practical for me and boy did I find what I wanted. Met Paul and what a experience. Picked Came in looking to get out of my car and into something more practical for me and boy did I find what I wanted. Met Paul and what a experience. Picked out the car for me that met what I was looking for and gave me a deal I couldn't pass on. Very comfortable experience no pressure and what a smart man knew everything about the car. I would recommend Paul to anyone when looking for a car. Will be back myself! More

Not trustful & bad customer service The check engine light came up They checked the car and it needed a valve change They charged us two hours to do this job and they kept us waiting m The check engine light came up They checked the car and it needed a valve change They charged us two hours to do this job and they kept us waiting more than 3 hours until they received the payment of $66 only (for they do not trust the warrenty issuing co) Yet last April they tried the warrenty company for one thousand dollars bill and proved to be good And what pest me off is that after waiting three hours I phoned the warrenty co to follow up on the payment, the customer service man said to me in rude way that u shouldn't phone them!! He was such a rude person He made me feel fool to buy such a warrenty He wanted his warrenty only This is a very bad customer service By all means More

Horrible Buying and Servicing Experience! I've never had a more unpleasant car buying and servicing experience. Crest Cadillac salesperson Paul Bondy was dishonest with me from the beginning I've never had a more unpleasant car buying and servicing experience. Crest Cadillac salesperson Paul Bondy was dishonest with me from the beginning and told me the car had features that it did not and only after purchase admitted that they were not on the car. Within 3 weeks of purchase my battery died. Within 1.5 months my check engine light came on for timing belts. Which according to GM, is extremely common and covered under Special Service arrangements. Crest fixes the engine through the GM 100,000 mile warranty. Upon leaving Crest, I realize my engine is making 'ticking/knocking' noises upon cold-start and as driving off the lot from the engine work - it becomes clear to me by the end of the lot that I have no power steering control. Crest's technician informs me that the engine noise is the oil pressure lifters - which are of no concern and have nothing to do with what they did (even if it wasn't happening prior to their work). I proceed to leave my car for the power steering pump. They replace my pump - which also has a Special Service arrangement with GM, however, this time they want to charge me full price for the work. After considerable debating of the issue on why my pump went bad - Crest agreed to cover half of this cost. Within a day or two of pick up I started losing steering control again. I take it back to be checked after almost crashing three times, Shawn proceeds to tell me there isn't an issue - maybe an air bubble. I pick up my car again - to have two more instances of steering control loss. I take it to Crest again - with the same response by Shawn (service manager) - no issue. As I have now brought my car in for the third time on a single issue plus three other times for other issues within the first 3 months of owning the car - I contact the general manager about possible replacement of my vehicle. To which they agree. However, Craig (Used car manager) only calls me a handful of times. At one point, I went in to test drive a smaller, older car, that I decided I truly didn't want. Craig tells me it might take some time to get a vehicle with what I want (SUV) on their lot. I agree to this, as I'm not looking to just settle for any vehicle. However, I never hear from Craig again, despite calls and emails to him, no other cars, no other options become available... in five months. Five months have gone by and my engine light comes on again. OnStar pulls the code and reports the same issue as I had the first time - timing belts. I contact Crest and they tell me THEY will diagnose. So, I take it back to Crest despite not wanting to because the work may be related to the original engine work - which seemingly may be covered by a warranty. They tell me it is a new, unrelated issue in the engine. I check around with other vehicle service technicians, just to get a price for the work, and they advise me that this part, the camshaft sensor may have been broken when the engine was worked on originally. I call Crest to ask about this possibility and their answer is, "not related, nothing we can do". At this point, Shawn no longer answers my calls and although Craig answers, he does not return calls. I'm out of options in regards to working it out with Crest. I'm left to contact an attorney to resolve these issues. Unfortunately, I dealt with dishonesty throughout my entire relationship with this company. What's worse, they treated me like I did something wrong!!! They made me feel uncomfortable about contacting them and ignorant every time I made a complaint about my car. More

Excellent Service!! Thank you Bob! As a service professional myself, I know the value of a good service department. I called to make an appointment for my 2013 Cadillac XTS which is use As a service professional myself, I know the value of a good service department. I called to make an appointment for my 2013 Cadillac XTS which is used in my business daily. My appointment was scheduled 4 days from my phone call as the service department was busy. Bob Birmingham in the service department went above and beyond in my opinion. I didn't ask for any special treatment but he knew that I needed the vehicle for my business. He somehow got me in and got me taken care of the SAME DAY!! Thanks agin Bob, for doing what it takes to get the job done, You and your service department are the BEST!! More

great deals I had the pleasure of doing business with David Powers at Crest Cadillac. The whole experience at this dealership was awesome. I would highly recommen I had the pleasure of doing business with David Powers at Crest Cadillac. The whole experience at this dealership was awesome. I would highly recommend this dealer ship to anyone looking for a great used car or new car. Thanks Paul Thomas p.s don't forget about my key's More

Great buying experience! In the market for a used Caddy....stopped into Crest Cadillac. They found the car of my dreams, we Negotiated a very fair price.....and if you happen In the market for a used Caddy....stopped into Crest Cadillac. They found the car of my dreams, we Negotiated a very fair price.....and if you happen to meet Dave Powers....you are in great hands. Treated me just fine....a very easy, simple buying experience. More