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Crest Cadillac
Syracuse, NY
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 212 reviews
March 11, 2023
Our experience at Crest Cadillac has exceeded our expectations due to the excellent service we received from Greg Zimmer. He made the entire process so easy, answered all of our questions, desc our expectations due to the excellent service we received from Greg Zimmer. He made the entire process so easy, answered all of our questions, described all the features and made us feel very comfortable with our choice. His personal attention to detail & the way he treats his customers shows great professionalism. Best experience we have ever had buying a vehicle. More
by sherrywilliams54
Employees Worked With
Gregory Zimmer
March 09, 2023
Greg was great to work with. From beginning to end, he demystified a lease buyout process, explaining every detail. I will definitely come back to Crest when I'm in the market ag From beginning to end, he demystified a lease buyout process, explaining every detail. I will definitely come back to Crest when I'm in the market again. More
by MJM
Employees Worked With
Gregory Zimmer
February 03, 2023
100% the best experience I have had with a dealer ever! Greg Zimmer is a consummate professional and a pleasure to do business with. Buying a preowned vehicle is a risk. Greg helped make what might have be Greg Zimmer is a consummate professional and a pleasure to do business with. Buying a preowned vehicle is a risk. Greg helped make what might have been an uncomfortable process seem relaxed and easy. I left happy and confident that I had purchased exactly the vehicle I wanted at a fair price and that the dealership would stand behind me. I'm a Happy Motorist! More
by brooklyndogtrainer
Employees Worked With
Gregory Zimmer, Ryan Dick
December 28, 2022
Bought a 3rd Cadillac from Greg Zimmer. By far hands down the best salesman I have ever worked with on purchasing a vehicle with. He goes above and beyond making sure the transaction is qui By far hands down the best salesman I have ever worked with on purchasing a vehicle with. He goes above and beyond making sure the transaction is quick and problem free. I love the service department as well. Jeff the service manager and Sam the desk associate are very accommodating and factual with timelines for service. Great job to all. I see a long future with purchases from this dealership. More
by S.Whipple
Employees Worked With
Jeff and Sam service department., Chris Brown, Gregory Zimmer
November 11, 2022
Greg Zimmer was my sales person and he was awesome from start to finish. Greg did a wonderful job working with me to find my new CT4. The entire staff at Crest Cadillac was helpful, courteous staff. The fi start to finish. Greg did a wonderful job working with me to find my new CT4. The entire staff at Crest Cadillac was helpful, courteous staff. The finance department listened to what I wanted my payments to be and worked with GMC financing and got it done. I did not spend all day inside a dealership like so many other places. I would recommend Crest Cadillac for your new or used vehicle needs. Thanks again for getting me into the car I really wanted!!! More
by queencorliss
Employees Worked With
Joseph Hawelka, Dave Thompson, Art Wiley, Gregory Zimmer
October 19, 2022
Let me begin by saying I rarely write negative reviews. That stated, unfortunately I had a pretty negative experience with this dealership, but looking at other reviews my experience seems similar to othe That stated, unfortunately I had a pretty negative experience with this dealership, but looking at other reviews my experience seems similar to others. We live in the Boston area and my daughter goes to SU. She was going to come home, but about a week before she was to do so her car started smoking. I thought she should get it checked out before she came home. So I called and made an appointment. She went in and they did a diagnostic and told her they did not find any issues. She proceeded to come home that night and about 45 minutes from home the car started smoking again. We got it fixed the next day and the mechanic fairly easily found the problem. I called to talk to the service department about this. I told them I would like them to refund my daughter's money or do something since they looked it over but did not find the problem. The first woman I spoke to was understanding but said the decision was out of her hands. She then went and talked to her manager who said he would not do anything. I asked to speak to the manager and she told he would call me back later that day. Nothing from him since. I understand they did the diagnostic and it is reasonable they be compensated on some level, but they obviously did not do a thorough job or did not seem to care that there was a problem in the end. I was looking for some acknowledgement or gesture. Again, crickets. Not the way to do business. I will certainly let folks know not to use them. Reputation matters folks. More
by joweiss
Employees Worked With
Sam in service was the person I spoke with and made the appointment. Customer Service rep did not give their name. Manager never got back to me.
October 12, 2022
Greg did a great job working with me on the purchase of a new CT5. He listened to what I wanted and tried to meet my needs. Greg was very prompt at getting back to me with any information I requested. I woul new CT5. He listened to what I wanted and tried to meet my needs. Greg was very prompt at getting back to me with any information I requested. I would highly recommend Greg as a salesman at Crest Cadillac. More
by Dbayers8
Employees Worked With
Gregory Zimmer, Ryan Dick
August 18, 2022
Mr. Greg Zimmer is a very nice man! He helped me getting my new XT4 in this hard time while other dealers have no new cars in stock. He took care everything, I just need to pay down payment and sign some pa my new XT4 in this hard time while other dealers have no new cars in stock. He took care everything, I just need to pay down payment and sign some papers, everything is done in less than 1 week since the day I walk into his office. I love my new Cadillac! I love Greg! Thank you! And thanks to other nice employees in Crest Cadillac! You guys are awesome! More
by Wang
Employees Worked With
Gregory Zimmer
