Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest Cadillac
Syracuse, NY
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 212 reviews
December 02, 2024
I Just picked up a 2018 Cadillac CT6 from Crest Cadillac, and I couldn’t be happier with the experience. My salesperson was incredibly knowledgeable, no pressure, just straightforward and transparent. Their and I couldn’t be happier with the experience. My salesperson was incredibly knowledgeable, no pressure, just straightforward and transparent. Their Finance Manager really took the time to ensure I got the best rate; and also the car is in amazing shape. Highly recommend if you're in the market for a Caddy! More
by Eugene T.
Employees Worked With
Joe, John, Steve, Joseph Hawelka, Steve Denoo
December 02, 2024
We had a great experience with Cadillac Service! My service advisor was great! He called me ahead of my scheduled appointment to let me know they could get my car in sooner, which was a huge help. T My service advisor was great! He called me ahead of my scheduled appointment to let me know they could get my car in sooner, which was a huge help. The service was quick, professional, and efficient. I really appreciate their proactive communication and excellent customer service. More
by Claire
Employees Worked With
Vinny L.
November 27, 2024
I had a great experience with Cadillac service! Rob, my advisor, was super helpful and kept me in the loop the whole time. He made everything easy and answered all my questions. Aric, the service m Rob, my advisor, was super helpful and kept me in the loop the whole time. He made everything easy and answered all my questions. Aric, the service manager, was awesome -he took the time to check in personally and make I had coffee and snacks! :) Big thanks to Rob, Aric, and the Crest Cadillac Service team for their attention to detail! More
by Larvell Jones
Employees Worked With
Rob, Aric
November 27, 2024
Had a great experience at Crest Cadillac! I was driving by, and was just looking at their used Cadillac inventory, but I worked with Alex and Joe - they got me a great deal on a brand new XT5 I was driving by, and was just looking at their used Cadillac inventory, but I worked with Alex and Joe - they got me a great deal on a brand new XT5! The staff were friendly, easy to talk to, and really wanted to help me find the perfect Cadillac. The whole process was smooth, and I’m beyond happy with my new ride. If you're looking for a luxury car, definitely check out Crest Cadillac! More
by Mercedes
Employees Worked With
Alex , Joseph Hawelka
November 26, 2024
Our initial interaction with Crest Cadillac began with us bringing it in for an issue with our A/C not working, a vibration between 35-55mph, and shuttering in the transmission in 1st gear and while reversin bringing it in for an issue with our A/C not working, a vibration between 35-55mph, and shuttering in the transmission in 1st gear and while reversing. They took a couple of weeks to complete the work which involved replacing the A/C condenser, a bad wheel bearing, transmission and transfer case service, and a full set of new tires. When we picked it up everything was great, transmission was smooth, no more vibration, and the A/C was working great. Unfortunately, the A/C only lasted about 48 hours before blowing warm air once again. We called them first thing Monday morning and they apologized and said to bring it in and they will have it looked at the next day since it was just in there for this issue. This was the first lie of many. We contacted them on Tuesday to check-in and spoke with another service manager who informed us that they can’t “just put us ahead of other customers and will need to wait, but we will try to squeeze it in this week”. Yet another lie. End of the week comes and we are told they are swamped and can’t get it in just yet, maybe next week. At this point we ask if there is a loaner available and was told they are all out, but we are first on the list when one comes in. Yet another lie. As of the date of writing this (just shy of SIX weeks now) they supposedly still haven’t had a single loaner come back in. We continued to follow every 2-3 days to see if any progress was being made and now over 5 weeks of sitting there it was finally being looked at. Mind you, had they been upfront initially that they truly couldn’t get us right in like we were told then we would have just kept using it until they could get us in. Once they finally looked at it they determined it was an issue with the A/C lines now, but failed to elaborate as to what specifically was wrong. We inquired as to how that missed the first time it was serviced by them and they had no idea. Personally, I have an inkling that they screwed up something on the initial repair and are trying to cover it up. We were then told it would be ready by the end of the week at the latest as they just needed to replace the A/C lines and nothing more. Yet another lie. We reached out Thursday of that week to find out it “might” be ready Friday. You guessed it, another lie. We are now into the week of Thanksgiving and are now having to shell out money for a rental vehicle to travel to visit family as ours has been tied up at the shop for nearly six weeks at this point. I am appalled at the consistent lying that is being done. As of today (11/25) we are now being told it “might” be ready by this Wednesday since the tech that was assigned to our vehicle supposedly quit. I am not sure how or why that is made to be our problem, but here we are. To say I am disappointed and appalled would be a gross understatement. These people treat you like a second-class citizen that is bothering them with business. It is almost like they are actively trying NOT to get business. At this point, I just want my car back and feel as though it is being held hostage and we just keep being strung along with a series of lies and deceit. Had them been honest with our initial interaction and said that they can’t get us in, then we would have happily waited until they could fit us in since this was an A/C issue and the vehicle was usable otherwise. In summary, I would actively avoid this dealership simply based on the constant stream of lies and poor treatment of their customers. Looks like our next Cadillac will be purchased from Davidson in Rome since these guys can’t be bothered to actually care for their customers. More
by Rob W
Employees Worked With
Vinny, Aric, Rob
September 30, 2024
We recently purchased a new vehicle from Crest Cadillac, and we couldn't be happier with the experience! From the moment we walked in, the team made me feel welcomed and valued. Our salesman Steve was frien and we couldn't be happier with the experience! From the moment we walked in, the team made me feel welcomed and valued. Our salesman Steve was friendly and very helpful. His team members we met were also great to work with. The entire process was smooth and efficient, with no pressure at all. We left with our new vehicle and a smile on our faces. We highly recommend Crest Cadillac to anyone in the market for a new car. Thank you to the fantastic team for making this such a pleasant experience! More
by lillious
Employees Worked With
Joseph Hawelka, Steve Denoo
July 02, 2023
Greg Zimmer = Great Experience. If you are purchasing a car at Crest Cadillac I strongly recommend seeing Greg Zimmer. Greg exceeded my expectations based on the excellent customer If you are purchasing a car at Crest Cadillac I strongly recommend seeing Greg Zimmer. Greg exceeded my expectations based on the excellent customer service I received from him. He went above and beyond to assist us in our purchase. For example, taking my many calls on his own time (at night) at home to answer questions without rushing me or making me feel uneasy. Greg made the entire process a breeze and he is an honest salesman (which may be rare nowadays). If it was not for Greg's attitude and honesty I would more than likely not purchased this car. Also, Joe Hawelka (New Car Sales Manager) was knowledgable, Informative, and most important made me feel at ease as well with the purchase. Both Greg and Joe are the reason I would go back to Crest on my next purchase. More
by CrestCustomer
Employees Worked With
Joseph Hawelka, Gregory Zimmer
May 10, 2023
Greg Z was phenomenal to work with. He prides him self in going above and beyond for his customers. If you need a new vehicle reach out to Greg! He works with you and lets you move at y He prides him self in going above and beyond for his customers. If you need a new vehicle reach out to Greg! He works with you and lets you move at your own pace! Truly a customer service rockstar! More
by Skyler.j.smart
Employees Worked With
Gregory Zimmer, Ryan Dick
March 16, 2023
Greg Zimmer was excellent! He provided information on the used car we bought, and very helpful and professional with the day of the sale and delivery. My son and I were very h He provided information on the used car we bought, and very helpful and professional with the day of the sale and delivery. My son and I were very happy with the experience. I highly recommend both he and his dealership. Mike A. Binghamton, NY More
by Mike2019
Employees Worked With
Gregory Zimmer
