Back

Crater Lake Ford

Medford, OR

2.9
216 Reviews

2611 Biddle Rd.

Medford, OR

97504

Directions

By Type

216 Reviews of Crater Lake Ford

June 25, 2021

Trevor was courteous and prompt in greeting me. The service department took the time to explain the tasks that were performed on my car. Thank you. More

by Sam97114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
Jun 25, 2021 -

Crater Lake Ford responded

We're happy you had a 5-star service experience and we hope your vehicle's running just like new. Can't wait to see you here at your next service visit. Regards, Phil Brooker General Manager pbrooker@lithia.com

June 24, 2021

Very helpful in showing what was available and features on the new vehicle. More

by pstancel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Still
Jun 25, 2021 -

Crater Lake Ford responded

We're happy to see our team was helpful in showing you all the great features your vehicle offers. Congrats on your new ride! Regards, Phil Brooker General Manager pbrooker@lithia.com

May 28, 2021

David Mehan sold me a beautiful 2015 Toyota Camry Se when I needed a car as soon as possible. He had me in this car within 24hours & worked with me & the price. Great salesman with much knowledge & compassio More

by meyerscrazy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mehan
Jun 01, 2021 -

Crater Lake Ford responded

We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that David provided just that to you. Congrats on your new Camry! Regards, Phil Brooker General Manager pbrooker@lithia.com

April 19, 2021

Bryce was very helpful, friendly, knowledgeable and not pushy. If we had questions he answered in a timely manner. All around great guy. Worth coming back because of him. More

by Toni91277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Dewberry
Apr 20, 2021 -

Crater Lake Ford responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Bryce. We can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

April 16, 2021

Easy process for out of state saleDisappointed that Easy process for out of state sale Disappointed that there’s no owners manual or any paperwork delivered with the car delivery. Good thing I made cop More

by small1606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven, Bryan & Chris
Apr 19, 2021 -

Crater Lake Ford responded

While pleased to see we made the car-buying process easy, we're disappointed you weren't provided all the necessary paperwork. Please contact me at your convenience, so I can get you this paperwork. Thank you for bringing this to our attention. Regards, Phil Brooker General Manager pbrooker@lithia.com

Apr 19, 2021 -

small1606 responded

Thanks for your response. I have copies of the paperwork but I have no idea when I can expect to receive the title. You should also know that the 2nd key fob has a dead battery

April 06, 2021

Wonderful experience working with Rich Outfleet and Robert Furcinitti in purchasing a car from Crater Lake Ford. Phillip Houghton gives genuine customer auto service care. More

by Kiddo2do
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Outfleet, Robert Furcinitti, Phillip Houghton
Apr 06, 2021 -

Crater Lake Ford responded

Providing 5-star service is our top priority, which is why we're happy to see you received just that. Thank you for choosing us and we can't wait to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 29, 2021

Nick Kelley provided excellent service throughout the purchasing process and Ian Graves was great in finance. The facility was clean and I would highly recommend Crater Lake Ford. More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kelley, Nick Bell and Ian Graves
Mar 29, 2021 -

Crater Lake Ford responded

Hi Bryan, we are proud of Nick and Ian and their efforts to provide you with a smooth car-buying experience! We can't wait to see you again! Congrats! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 20, 2021

Eddie Montoya was such a pleasure to deal with. No pressure and he listened to our wants and needs. Very friendly and personable. Thank you! More

by sandeejo65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Taylor
Mar 22, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that Eddie took such good care of you during your visit! We hope to see you soon! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 19, 2021

Very organized listens to customer and gave me options for service And went over service for now and later. Tried to sell up but I said another day. More

by Karl3767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service-Skylar
Mar 19, 2021 -

Crater Lake Ford responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. We hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

March 12, 2021

I have done business with Crater lake Ford for about 10 years and have always received exemplarily service. I will continue to use Crater lake for all my vehicle needs. More

by taz2mic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names are unknown to me
Mar 15, 2021 -

Crater Lake Ford responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Take care! Regards, Phil Brooker General Manager pbrooker@lithia.com

...
8
...